Yyyyyy x. yyyyyy

Project Manager / Consultant / Program Coordinator

Program & Project Management ~ Operations Leadership ~ Customer Engagement

Strategic Direction ~ Program Launches ~ Process Improvements ~ Executive-Level Relations

         Strong project management experience with the ability to identify requirements, create project plans, devise schedules, allocate resources, and facilitate delivery within timeline, scope, and budget parameters.

         Demonstrated strengths in onboarding and leading cross-functional teams throughout the complete software development life cycle.

         Excel at interfacing with key stakeholders to control risks and propel forward-moving efforts.

         Well-versed in change control/management, quality assurance, status reporting, strategic decision-making, and issue resolution.

         Proven success in deploying cutting-edge solutions which enhance productivity, profitability, and competitive positioning for clients and employers.

         Solid ability to collaborate with peers, clients, and technical specialists to expedite and ensure project success.

         Adept at workflow optimization and standardizing procedures and best practices to eliminate unproductive processes.

Sr. Operations PM / Technical Writer (Microsoft Consultant)

Retail Store IT Operations, Knowledge Management Team, 2014 to Present

         Provide direct support to Microsoft s Retail Store IT Operations by leading Knowledge Management Service Area via resource management, workflow management, daily Scrums, Sprint planning and reviews, and regular status reporting.

         Developed and posted all team content encompassing operations process, training documentation, instructional guidance, action checklists, weekly status communications, and team presentations.

         Project-managed complex data migration by navigating transfer of 450+ knowledge articles to a new cloud-based platform, successfully realizing zero data loss or negative impact to real-time consumers.

         Partnered with Microsoft ServiceNow business owners, partners and tool developers to design secondary content database to house Retail s L2 and Incident Management support documentation.

         Spearheaded project integration tasks for roll-out of Microsoft s new In-Store Technician Support Model.

         Join forces with Sprint Team PM on integration concepts, scheduling, resourcing/resource onboarding, and assimilating audit sprints on current L1/ Retail Helpdesk processes to create new dedicated support content for troubleshooting.

         Analyze and define processes and escalation details for specialized support teams.

         Considerably boosted team visibility via awareness campaigns and internal networking to elevate new business workflow by 15%.

Operations PM 2 / Program Coordinator (Microsoft Consultant)

Worldwide Anti-Piracy, Software Asset Management & Compliance Group; Cloud Inventory Tool, 2012 to 2014

         Championed onboarding of global subsidiary and partner groups to Cloud Automated Asset Inventory Tool pilot program.

         Seamlessly orchestrated 62+ unique global subsidiary campaigns in more than 12 languages representing $200M in revenue.

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         Instituted all procedures, devised project workflows, scheduled Sprint planning and timelines for campaign launches, developed program content, and proficiently executed campaign launches.

         Guided personnel throughout audit lifecycles by driving new programs and process improvements, and engaging daily with subsidiary leadership and individual program participants.

         Regulated content within Cloud Inventory Tool database including version control, data importing, product mapping, 12+ language translations, and content change requests.

         Meticulously tracked and reported overall program results for each subsidiary and campaign.

         Provided tier 1 support management for Cloud Inventory Tool pilot program, efficiently troubleshooting issues for customers, partners and subsidiaries.

Operations PM 2 / Partner Engagement Manager (Microsoft Consultant)

PC Ecosystem Engineering Team Windows 8 / Internet Explorer 10, 2011 to 2012

         Directed full lifecycle of Windows 8/IE 10 Release in tandem with top 5,000 internet sites and top 500 applications to ensure rigorous code compatibility.

         Appointed as primary point of contact for weekly communication and ongoing support to Microsoft partners and customer communities.

         Oversaw tier 2 issue escalations, status reporting, bug tracking, quality assurance, virtual team management, SLA and release management, and Customer Partner Experience (CPE) administration.

Operations PM / Event Coordinator (Microsoft Consultant)

Service Continuity Management Team; Office 365 Dedicated, 2011

         Scheduled, coordinated, and initiated on-time kick-offs for server failover exercises.

         Participated in strategies for effectively patching gaps in customers disaster recovery process.

         Examined and ensured processes aligned with disaster recovery/incident management protocols.

Operations PM / Business Coordinator (Microsoft Consultant)

Worldwide Enterprise Marketing Business Management Team, 2011

         Governed processes of opening all Worldwide Enterprise Marketing Team s SOWs, prepared financial reports, monitored vendor invoicing, and supported transparent and cohesive communication among all team members.

Marketing PM / Customer Engagement Manager (Microsoft Consultant)

Enterprise Marketing Group; Customer Evidence and Customer Reference Team, 2008 to 2011

         Single-handedly coordinated 750+ Customer Reference Engagements annually which largely contributed to generating $430M of Microsoft revenue.

         Compiled decision support and statistical data for in-field sales reps and other various areas of interest for MS Enterprise Marketing and Event project teams and incentives.

         Handpicked as lead stakeholder for development and deployment of Enterprise Reference Manager (ERM) designed to consolidate all Microsoft reference programs globally.

         Rolled out Customer Advocates Program to adopt and manage more than 180 active customers, successfully increasing new business by 35%.

         Recognized as Customer Reference SME and Customer Reference Virtual Team Leader.

Project Management Professional Certification (in progress), Bellevue College, Bellevue, WA

Microsoft SharePoint, The Learning Center, Bellevue, WA, 2009

Team Management & Leadership Training, The Learning Center, Bellevue, WA, 2008

Microsoft Office Suite Certificate, Bellevue College, Bellevue, WA, 2008

Licensed Ophthalmic Technician Ophthalmic Dispenser, New York State, active

Associate of Science, Camden College, Blackwood, NJ, 1999

Yyyyyy x. yyyyyy

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently seeking a long-term career opportunity as a (INSERT TARGET POSITION) and am submitting my resume for your review. In advance, thank you for your time and consideration.

In addition to a PMP certification in progress, I offer considerable leadership expertise, proficiency in implementing appropriate and optimal project methodologies, and proven strengths in personnel development and management. My extensive experience across requirements gathering, onboarding, resource management, and change control capacities indicates my versatility and ability to manage projects in any environment. To complement these qualifications, I offer sound analytical, planning, and scheduling skills which are fundamental as a (INSERT TARGET POSITION).

As a proactive contributor to your organization, you will find me to be a stellar leader committed to supporting you in achieving your objectives through excellent technical acumen, organizational skills, and dedication to excellence. I am confident that I would be a valuable asset to your company, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy