Eager, dedicated and quick-learning Administrative and Customer Service Professional with a diverse career background, including 11 years spent working at the city government level. Thrive in fast-paced settings, as both a team member and independent contributor. Driven to achieve goals that contribute to the success of an organization. Able to establish and sustain strong relationships with individuals and groups at all levels. Open to opportunities that call for use of transferable skills.

Customer Service | Decision Making | Communication | Relationship Building | Teamwork | Organization | Prioritization

Time Management | Collaborative Problem Solving | Teamwork | Microsoft Office | SAP

         Delivered comprehensive support to the Plant Engineering team for Tacoma Power; included bid, document and contract development and specification

         Filed for and developed related correspondence related to Federal Energy Regulatory Commission matters

         Entered and approved payroll time for 46 employees; tracked FMLA, OJI and leave use

         Audited payroll reports to make corrections to errors in hours, accounting and time type as needed

         Adhered at all times to relevant policies, procedures and union contracts

         Processed claims for the Risk Management Department in a timely manner; also processed payments for claims settlement and release drafting purposes

         Fulfilled daily office duties including Access data entry, file archiving/maintenance and bill paying

         Served as an Assistant to the Prosecution Division; pulled court calendar cases and updated files with court orders

         Transcribed medical records with the utmost in accuracy and handled bi-weekly billing processes

         Maintained and tracked records each month; also recorded and maintained mileage records

         Designed and oversaw operations for detailed budget tracking systems; also maintained inventory levels for brochures and other promotional items

         Regularly updated and distributed generated leads to sales at the conclusion of each week

         Acted as a Receptionist to handle a high volume of multi-line switchboard calls

         Tackled daily billing duties while also delivering quality, reliable customer service to clients and sales team members

         Opened new accounts, reconciled banking statements, as well as troubleshot, revised and closed existing accounts

         Handled operations related to IRAs, CDs, and other financial offerings

         Maintained high levels of customer service across all operations

         Completed a daily overdraft report and handled collections and charge-offs; also balanced the cash drawer and ATM each day

Also have experience working for Puyallup School District in short and temporary positions at the District Office

Coursework, Business Communication, Institute of Financial Education, Clover Park Vocational/Technical College

Certification, Licensed Notary, City of Tacoma

Also engaged in numerous customer services workshops