Resume Writing ?

The Following Text Is An Unformatted Professional Resume Sample

From The Writers At The Resume Writing Group, Inc.

This Resume Has Not Been Formatted

Click HERE!

Yyyyyy x. yyyyyy

4721 Walford Rd., #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Career Profile

Key Contributor and Effective Leader with several years of experience in IT security and management roles in fast-paced and high-stress environments within a variety of industries. Experienced in devising unique solutions to technical issues, fostering positive relationships with end-users, and providing technical support to hardware related issues. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost/time savings and efficiency improvements.

Key Competencies


       Technical Support

       Hardware Management/Support

       Project Management

       Software Installations


       Remote User Support

       Database Administration

       Microsoft CRM

       Team Leadership


       Attention to Detail

       Complex Problem Solving

       Process Improvement

       Regulatory Compliance


Professional Experience

Harley-Davidson, Valley View, OH March 2014-Present

Knowledge Center Support Specialist

  Directly manage daily technical operations within a fast-paced environment with a focus on increasing efficiency and productivity in addition to providing superior technical support

  Provide technical support to end-users, escalate deal issues as needed, and design/implement strategic standard operating procedures

  Utilize superior analytical ability in order to monitor the effectiveness of data applications, provide support to Microsoft CRM software, and develop unique solutions to technical issues


MRI Software, LLC Intuit, Cleveland, OH December 2002-February 2014

Software Support Analyst Tier IV

  Played a lead role in the technical support of Intuit software which included handling service requests, analyzing/resolving technical issues, and providing telephone support to users

  Processed password resets for clients and send encrypted emails as needed in addition to creating comprehensive standard operating procedures focused on data security and technical procedures

  Facilitated second level IT support on software, hardware, and peripheral devices in addition to communicating effectively with users via phone, e-mail, and instant messaging


CoreComm, Garfield Heights, OH January 1998-September 2002

Lead Technician

  Successfully provided support to several technical systems which included LAN/WAN DSL connections, DMS Switches, and HP Software

  Wired test boxes for DMS 500 switches, escalated technical issues to members of management as needed, addressed inquiries via email, and supported remote connections

  Played a lead role in supporting over 2,500 end-users which required knowledge of hardware systems, software systems, and peripheral devices in addition to administrating email accounts

  Extensive knowledge of firewalls, network management, server monitoring, and printers/drivers in addition to a keen ability to troubleshoot complex hardware related issues



Associate s Degree, Microcomputers Information Systems, Bryant & Stratton College

DMS 500 Hands on Maintenance & CBT Coursework Certification, Nortel Networks

<< Previous           Back to Sitemap           Next >>

Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!

Click HERE!

Members Of The Following Resume Writing Associations:

BBB Rating : A+

Proud Sponsors Of:



For General Customer Service, Call Us Toll Free At 1-800-466-3076 Or Email Our Writers By Clicking HERE

 Resume Writing Group © 2005-.   All graphics & text on ResumeWritingGroup.Com are either owned or licensed by our company and may
not be reproduced without expressed, written consent.  Terms of service and rules for guarantees may be reviewed here...
*our resume writing Guarantee requires clients to save receipts as proof that they've submitted COPIES OF their NEW resume to a minimum of 40 employers USING OUR ADVICE.   REFUNDS ARE LIMITED TO RESUMES AND DO NOT INCLUDE ADDITIONAL SERVICES SUCH AS COVER LETTERS.REFUNDS CAN BE CLAIMED UP TO 90 DAYS AFTER PURCHASE.