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Yyyyyy x. yyyyyy

PO Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Profile of Qualifications


  • Self-motivated, detail oriented Professional with 6+ years of experience promoting quality assurance throughout day to day operations.
  • Regarded for the ability to deliver outstanding results with the highest degree of expertise, service and professionalism.
  • Skilled in maintaining adherence to state, federal and company policies and procedures.


Key Areas of Expertise


   Quality Assurance

   Foreclosure Knowledge



   Document Processing

   MS Office Suite


Professional Synopsis


Nationstar Mortgage, Irving, Texas 2013-2014

Foreclosure & Litigation Specialist

  • Leveraged expertise to provide Expert Witness testimony in foreclosure court proceedings.
  • Assumed integral position maintaining 100% accuracy throughout state deadline achievement.


Carlisle & Gallagher Consulting Group, Farmers Branch, Texas 2011-2013

Quality Assurance-Mortgage Operations

  • Proficiently reviewed files to ensure optimal quality control and regulatory compliance.
  • Maintained adherence to policies and procedures, resulting in continual achievement of a 100% audit score on files reviewed.
  • Fulfilled role as Audit Analyst within President s Office, primarily focused on promoting quality assurance throughout high-risk cases.


Saxon Mortgage Services, Inc. - Irving, Texas 2010-2011

Senior Foreclosure Specialist Default

  • Ensured accuracy throughout legal documents by resourcefully conducting thorough research and reviews regarding default/litigation matters of foreclosure.
  • Served as Loss Mitigation Specialist for all non-performing asset operations.
  • Leveraged strong industry knowledge to develop and implement highly successful training programs for new hires.
  • Performed thorough analysis of credentials of potential borrowers, key to determining appropriate reinstatements, repayment plans, modifications, short sales and deed in lieu.


Capital One Auto Finance - Plano, Texas 2007

Retail Credit Analyst-Underwriter

  • Determined loan eligibility by utilizing credit reports and lending standard to strategically assess applications.
  • Maintained quality control throughout daily operations by adhering to company procedures and federal regulations.


Northstar Bank of Texas - Lake Dallas, Texas 2005-2006

Teller/New Accounts

  • Demonstrated strong interpersonal skills throughout daily customer interactions, key to maintaining overall satisfaction while promoting client retention.
  • Chief responsibilities included account management, as well as making deposits, withdrawals and transfers.
  • Promoted federal and company regulatory compliance throughout daily operations.

Education & Professional Development


Bachelor of Business Administration, Major GPA: 4.0, Texas Woman s University, Denton, Texas

Coursework Completed: Human Resource Management, Management of Compensation, Labor Relations, Business Communication, Small Business Management, Business Finance, Management, Accounting, Investments, Economics

PHR (Professional in Human Resources) Certifications; 2010

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