Driven and inventive Information Technology expert with a proven record of developing and supporting various IT projects and solutions specific to the areas of project management, client computing, service desk and resource allocation efforts. Skilled in effectively integrating IT and business operations strategies in order to boost efficacy levels and control costs. Adept in multitasking to manage priorities in order of importance and achieve project goals with success. Proven leader in managing and mentoring support personnel at all levels. Seeking a management-level IT role that will allow for continued use of technological acumen.

Process Improvement ~ Quality Assurance Testing ~ Project Management ~ Budgeting ~ Customer Service ~ Presentations Reporting Functions ~ Event Planning ~ Vendor Relations ~ Contract Negotiations ~ Training & Development ~ Teamwork

Cross-Functional Leadership ~ Motivation ~ Workforce Planning ~ Organization ~ Time Management ~ Decision Making

Critical Thinking ~ Strategic Planning ~ Collaborative Problem Solving ~ Attention to Detail

IT Strategy Technical Research/Support ~ Troubleshooting ~ Technical Writing ~ IT Service Desk ~ Windows

Microsoft Server ~ Apple OS X ~ Microsoft Office Suite ~ Microsoft Outlook ~ Microsoft SharePoint ~ Active Directory

VMware Fusion Parallels ~ iWork ~ VMWare Horizon ~ Service-Now ~ LAN/WAN Installation and Maintenance

Cisco Wireless LAN ~ Cisco VPN ~ Cisco VoIP Phones ~ PC/MAC Hardware ~ Xerox MFD/Secure Printing

Jacobs Engineering

Corporate Information Technology Manager 2013 to Present

   Serve as the sole contact point for the Jacobs corporate office

   Deliver guidance to 210 users including executive staff

   Guide and manage a staff of three senior-level Technicians

   Ensure that all received calls are replied to and resolved in accordance with required SLA prior there being a need for issues being forwarded to global service desk

   Manage a mixture of PC and MAC hardware which also includes iPads, iPhones and Surface tablets

   Work collaboratively with all levels of IT staff including Networking, Telecommunications, Messaging and Oracle support staff

   Direct IT support for offsite executive meetings

   Spearhead multiple high-priority projects simultaneously; garner positive results and guarantee timely and cost-effective completion

   Call upon high-caliber written and verbal communication skills to clearly and effectively connect with all levels of management and IT personnel

Regional Information Technology Manager 1999 to 2013

   Worked as the primary contact point for 30 project offices, including more than 4K users and a budget of over $3.5M

   Actively supervised and coached a team of 21 professionals including three direct reports

   Handled all recruitment, training, scheduling, supervision, evaluation and discipline for staff members; also determined compensation structures for each level of supervised personnel

   Served as a Support Lead for senior executive managers, a role held for over 10 years

   Also acted as an IT Lead for office relocations and demobilizations within the assigned support region

   Skillfully managed desktop support functions for corporate headquarters

   Guided and led technical operations managed by project site leads, technicians, and helpdesk personnel

   Monitored technical activities to confirm adherence to budgets

   Assessed staffing needs and prepared performance evaluations for all supervisees

   Crafted and executed an asset management strategy that focused primarily on refresh rates, vendor agreements and seamless allocation for desktop, server, printing and wireless devices

   Developed organizational objectives, processes, budgets, forecasts and expenditures

Regional Information Technology Manager Continued

   Played an integral role as a Team Lead for the Sarbanes-Oxley Compliance team

o    Sought to ensure corporate amenability as it related to financial system access access to financial systems.

o    Crafted policies and procedures for access to Oracle 11i, Active Directory and mainframe in accordance with SOX guidelines

   Evaluated all work executed by Help Desk staff, PC Technicians and IT employees; collaborated with clients, suppliers and company leadership staff to assess both computer and system parameters

   Comprehensively reviewed and assessed project plans; procured required equipment for each initiative and issued considered recommendations regarding hardware and software upgrades

   Organized corporate office relocation in conjunction with IT cross-functional groups

o    Met with design team members and subcontractors to properly implement the needs of the business

o    Developed group budget requirements and a logistics outline for Site Operations to execute during the move

o    Worked collaboratively with technology vendors, movers, and IT staff to ensure a relocation with little to no end-user or operational impact

   Prepared project offices with regards to all facets of IT, including WAN, LAN, Telecommunications and PC hardware; interacted regularly with all levels of IT staff, as well as contractors and external vendors

Corporate Network Supervisor 1999

   Adeptly maintained continual operations for LAN, Novell File & Print and the Microsoft Exchange Server

   Executed technical support operations as necessary; included offering assistance to Help Desk staff and PC Technicians

   Dutifully scheduled and facilitated meetings

   Tested and introduced new technologies on a regular basis to remain relevant and innovative

   Served as a vital and contributory member of the Desktop Standards Committee

Automatic Data Processing

Systems Support Analyst/PC Coordinator/Helpdesk Technician 1994 to 1999

   Successfully provided first-level tech support for over 500 and users and collaborated with second and third-level personnel; also provided LAN assistance wherever needed

   Expertly evaluated, detected and restored Microsoft and IBM systems in partnership with technology vendors

   Competently established the facility s Microsoft System Management Server; followed up by maintaining availability to deliver ongoing support for all Microsoft desktop applications

   Acquired technological tools and programs that proved crucial to business development

   Produced an easy-to-use and comprehensive intranet support page for all personnel to use on a regular basis