Accomplished business leader with expertise growing or turning around small to medium-sized businesses.

  Experience reporting directly to the Owner or President and managing all aspects of the company.

  Strong background identifying weaknesses, leveraging strengths and building teams to increase sales and enhance process and productivity.

  Experience securing certifications, including ISO 9001 certification for multiple companies.

  Hold an MBA in Operations Management, as well as Lean, ISO 9001 and Six Sigma Green Belt certifications.

  Proficient with Microsoft Outlook, Word, Excel and PowerPoint and quick learner of new database software.

  Veteran, United States Marine Corps.

> Strategic Planning > New Business Development > Risk Management

> Turnaround Management > Personnel Management > Operations Management

> Process Improvement > Staff Training > Quality Assurance

> Succession Planning > Logistics Management > Client & Vendor Relations

> Budgeting & Forecasting > Financial Analysis & Reporting > Policies & Procedures

JLW Business Solutions 2014-Mar. 2017

Senior Director of Operations and Quality

  Reporting to the Owner/President, created and led a department that summarized medical records.

  Built and led a team of six associates, including interviewing candidates and hiring new staff.

  Communicated effectively with clientele, including multi-physician practices and law firms.

  Developed all processes and procedures.

Achievements:

  Grew department from $0 to $500,000 in sales within first 12 months.

  Tripled the number of multi-physician clientele.

  Increased throughput 33% after improving the process by records were scanned and recorded.

  Retained 100% of hired staff members.

Gulf Coast Steel 2011-2013

Special Projects Director

  Reporting to the Owner, oversaw multiple aspects of the business for this manufacturer, including forecasting, corporate finance, quality assurance, human resources, workplace safety and regulatory compliance.

  Developed the annual $16 million budget as well as multiple policies and procedures.

Achievements:

  Increased employee productivity 18% within six months after leading transformation from linear to cellular manufacturing.

  Minimized taxes and liabilities and protected company attests after creating separate business entities for the cutting, steel welding and rolling departments.

  Secured ISO 9000 certification as well as certification from the National Board of Boiler and Pressure Vessel Inspectors (National boiler NBIC).

Disa, Inc. 2007-2010

Senior Director of Client Services

  Reporting to the President, hired to turnaround an underperforming operation and increase revenue.

  Terminated 15 associates and hired new team members that were an ideal match for the firm s new direction.

  Led and trained a management team of seven personnel and 43 additional staff members.

  Developed and implemented business strategies to acquire new business and maintain drug and alcohol testing databases for private employers.

  Spearheaded a leadership and management training program, including developing new curriculum.

Achievements:

  Boosted revenue 25% over 18 months after reorganizing the department to handle an increase in new business.

  Increased productivity 18% within six months after leading transformation of linear to cellular manufacturing.

  Retained all team members, of which nine were promoted to management roles within the organization.

  Achieved more than 50 enhancements to proprietary software after prioritizing needs and working closely with IT personnel to implement changes.

  Secured ISO 9000 certification after preparing standard operating procedures and a quality manual.

P2P Distribution Services, Inc. 2001-2007

Vice President of Administration (2006-2007)

  Reporting to the Owner/President, managed all financial, human resources administrative functions as well as continuing vendor management duties.

Vice President of Operations (2001-2007)

  Led daily operations for this distributor of primarily video games, including vendor relations; inventory control; quality assurance; and bulk freight roles.

  Managed six direct reports and up to 50 seasonal employees during the November/December holidays.

  Created a company handbook, outlining policies and procedures, as well as compensation and benefits details.

  Trained new temporary employees and managers on best practices of operations.

  Developed management and process improvement courses.

Achievements:

  Boosted gross margins 38% which led to an additional $1.1 million in operating funds and improved cash flow.

  Spearheaded the largest video game release in company history in 2001.

  Recorded zero accidents over six years as a result of implementing a new safety program and training manual.

  Saved $54,000 annually by bringing payroll administrative services in-house.

  Retained 100% of team members.

Master of Business Administration (MBA), Operations Management, Webster University

Bachelor of Science (BS), Engineering, United States Naval Academy

> Certified Trainer > ISO 9001 Trainer and Auditor

> Six Sigma Green Belt Certified > Certified Coding Associate (CCA)

GED Teacher, Northwest Assistance Ministries; since 2016

Boy Scout Leader, Super Nova on Stem Tech projects; since 2013

Co-Author, The Science of Success: 10 Unstoppable Stories, published 2016

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I am an accomplished business leader with expertise growing or turning around small to medium-sized businesses. I have experience reporting directly to the Owner or President and managing all aspects of the company. My strong background includes identifying weaknesses, leveraging strengths and building teams to increase sales and enhance process and productivity. Additionally, I have experience securing certifications, including ISO 9001 certification for multiple companies. I hold an MBA in Operations Management, as well as Lean, ISO 9001 and Six Sigma Green Belt certifications. Among my achievements:

  Grew a new department from $0 to $500,000 in sales within first 12 months.

  Boosted gross margins 38% which led to an additional $1.1 million in operating funds and improved cash flow.

  Increased throughput 33% after improving how processes were completed.

  Increased employee productivity 18% within six months after leading transformation from linear to cellular manufacturing.

  Secured ISO 9000 certification as well as certification from the National Board of Boiler and Pressure Vessel Inspectors (National boiler NBIC).

  Recorded zero accidents over six years as a result of implementing a new safety program and training manual.

  Retained all team members, of which nine were promoted to management roles within the organization.

As your leader, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx