Results-oriented, client-driven Customer Service Professional and recent B.A. Graduate with experience in successfully coordinating daily functions focused on helping others. Skilled in working with people of all levels. Quick learner with the ability to work in a fast-paced environment both independently and with a team. Eager to continue a successful career as an integral staff member in a role that will allow for use of skills and offer opportunities for career growth. Seeking a Human Resources, College Student Development or other role that will allow for leverage of core competencies and educational background.

Engagement | Leadership | Interpersonal Communication | Customer Service | Collaborative Decision Making

Problem Solving | Time Management | Organizational Skills | Microsoft Office | Windows OS

Bachelor of Arts, Organizational Psychology-Minor in General Business, Rider University, 2017 (GPA: 3.7)

Training, Academic Success, University of Missouri-Kansas City's Center for Academic Development

         Chosen by two Researchers to assess graduate education programs for future health care providers

         Coded 150 Master s programs to determine the impact of nursing student education on geriatric patient care

         Applied social and health psychology to conceptualize impacts of educational background

         Coach 80 incoming first-year students in developing a strong educational identity via use of campus resources

         Recruit, encourage and encourage students to engage in psychology-related programming and activities that focus on student success in terms of time management, prioritization and campus engagement

         Plan, develop, implement and facilitate two psychology programs to boost student competency levels

         Enhance undergraduate students knowledge, as well as sharpen their transferable skills, active listening capabilities and overall levels of independence

         Design and introduce 30 collaborative sessions, catered to an average of 25 students per semester

         Encourage clear, productive communication between Professors and up to 30 of their undergraduate students

         Fostered and sustained a comfortable, productive, inclusive hall by mitigating stress-inducing situations as they arose; educated residents on University policies and fully enforced them to ensure comfortable living

         Created a welcoming community for 65 freshmen by acting as an effective mediator in hall meetings

         Facilitated joint and individual educational and social programs based on residents needs and desires

         Correctly placed products on the sales floor; accurately identified, organized and shelved all merchandise

         Noted and tended to customer needs by founding a positive rapport, asking engaging questions and sharing product expertise; always maintained integrity and trust to promote the book sales culture and core values

         Created, implemented and led one-hour training focused on prioritization for 30 Medical Affairs professionals

         Devised competency evaluation training used to guide Managers by analyzing current rating definitions

         Collaborated with nine fellow Interns in developing an innovative effort to increase accessibility and consistency of obesity treatment nationwide

         Meshed district needs with those of the store in coaching five Sales Associates in how to best develop rapport with customers

         Noted and rectified potential customer issues to ensure a positive experience across the board

         Evaluated sales reports, interpreted data and executed process improvement initiatives, implemented in order to achieve sales objectives to the fullest

         Chosen to engage in a workshop focused on enhancing personal branding and professional development

         Completed professional development seminars from Dale Carnegie Training and Gallup as a part of this invaluable experience

         Participated in direct coaching from Johnson & Johnson senior executives

         Studied the areas of Supply Chain, Marketing, Sales, Research & Development, Medical Affairs, Regulatory Affairs, Finance, and Human Resources while training

Memberships, Psi Chi and Pi Gamma Mu Honor Societies

Recipient, Colleen Dillion Citizenship and Service Award