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0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ● abc@xyz.com

Project & Program Administration ~ Marketing & Advertising

Data Collection & Analysis ~ Vendor Relations ~ Quality Control

         Adept at efficiently working within stringent deadlines and fostering cooperative relationships with peers, management, customers, and vendors to accomplish mutual goals.

         Highly skilled at prioritizing, planning, and steering projects and programs to maximize use of resources, minimize expenses, and eliminate redundancies.

         Sound capabilities in maintaining spreadsheets and databases to track and organize vital information.

         Proficient at devising practical procedures to simplify workflow, heighten customer satisfaction, and elevate quality output levels.

         Able to work productively and diplomatically with individuals from all types of cultural backgrounds.

         Effectively contribute dynamic communication skills toward liaising between internal and external stakeholders in support of attaining corporate objectives.

         Able to anticipate, troubleshoot, and swiftly resolve problems to avert or minimize negative impact on operations and fiscal performance.

Education Testing Service (ETS), Princeton, NJ, 2013 to 2017

Consultant

Key Roles & Project Highlights:

Project Coordinator

         Spearheaded ETS.org Customer Feedback project by pinpointing and addressing consumer inquiries, responding to escalated issues, and maintaining high quality and service level standards.

         Closely reviewed and submitted collected feedback to appropriate stakeholders for timely resolution.

Media Buyer Assistant

         Helmed media planning and placement for company products and participated in procurement tasks during media buyer s absences.

         Methodically prepared media kits, product offerings, and media profile of potential vendors.

         Collected accounting data from potential vendors, processed invoices, generated insertion orders/contracts from existing media buy agreements, and obtained authorized signatures.

         Diligently updated project progress via media spreadsheets and SharePoint sites to ensure transparency among all relevant parties.

         Applied requested changes to existing purchase orders, reconciled media invoices, submitted for payment, and maintained high volume of media documentation.

Quality Control Specialist, Web Design Group

         Verified accuracy of questions on pre-launched Interactive Practice Test and scored tests to check for potential problems.

Continued ►

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Professional Experience (ETS) continued

Administrative Assistant, Strategic Marketing

         Supported 20+ employees in special projects by scheduling and promoting events, communicating with presenters and participants, acquiring technology, setting up room, and creating SharePoint sites.

         Partnered with Sr. Strategic Advisor to devise Developmental Trek Badge maps for Associate Psychometricians, Performance Scoring Managers, and Assessment Specialist positions.

         Meticulously audited company s Product & Services Directory which links employees to large-scale portfolio of 104 products, services, and initiatives.

         Recorded feedback from four Workplan Focus Group meetings used to improve documents and processes for upcoming 2015 cycle.

Exide Technologies, Downingtown, PA, 2011 to 2013

Branch Coordinator

         Applied dynamic leadership talents toward training, motivating, and directing four sales managers and eight service technicians throughout assigned region.

         Dispatched technicians to customer locations, coordinated ordering of parts, monitored quality control, and processed account payable and receivable for customers and vendors.

         Set up and maintained 200+ new and existing vendors customers files via JD Edwards application.

Due Season Charter School, Camden, NJ, 2010 to 2011

Interim Teacher K-8

         Prepared and presented engaging lesson plans for 26+ children in a classroom environment.

         Tutored six struggling students in math to result in 70% increase in year-end placement test.

New Jersey State Lottery, Lawrenceville, NJ, 2004 to 2008

Sales Representative

         Consistently surpassed goal for recruitment of new lottery retailers, orchestrated associated distribution functions, explained lottery rules and regulations to retailers, provided training and development to 120+ retailers state-wide, and earned top (100%) customer satisfaction each year in role.

Dun & Bradstreet, Mt. Laurel, NJ, 2000 to 2004

Senior Account Manager

         Interviewed, hired, trained, scheduled, and directed six high-potential account managers.

         Administered regular performance evaluations to provide constructive feedback and maximize productivity.

         Supervised team in portfolio management and customer service functions to optimize goal attainment.

Rider University, New Jersey

MBA, 2006 Bachelor of Science, 1993

Certificate of Eligibility; K-5

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), SharePoint, JD Edwards,

PeopleSoft, Lync, Prezi, Embark, Concur