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Yyyyyy x. yyyyyy

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    Extensive experience in management and operations support, including sales, business development, customer service, team-building, and training and development; background as a police officer.

    Excellent communication, presentation, public speaking, and relationship management skills; proven success serving as a representative of the company and securing new business through community outreach.

    Demonstrated ability to anticipate and adapt to changing business needs; practical experience across a diverse range of fields including transportation, construction, real estate, security, and fine jewelry.

    Committed to providing outstanding customer service that ensures account retention and client referrals.

Professional Experience


Driver (Seasonal), Reddy Ice Corp., Show Low, AZ Summer 2017

Ÿ Managed assigned route to deliver ice shipments and maintain ice merchandisers for customers in the White Mountains.

Ÿ Safely operated semi-tractors and box trucks in compliance with DOT regulations while working 14-hour shifts 6-days per week.


OTR Flatbed Driver, Swift Transportation, Phoenix, AZ 2015 2016

Ÿ Provided on-time deliveries and excellent customer service to commercial clients, safely operating flatbed trucks for the country s largest trucking/shipping company with over 16,000 trucks.


Sales & Marketing Consultant, Helmut the Jeweler, Pinetop, AZ 2012 2013

Ÿ Responsible for in-house marketing, developing and distributing monthly flyers to existing and potential customers, and promoting the company through community organizations including the Chamber of Commerce and Rotary Club.

Ÿ Provided guidelines in merchandising, overseeing sales and store displays that created effective product visibility.


Security Consultant, Stanley Convergent Security Solutions, Inc., Las Vegas, NV 2009 2012

Commercial Account Executive, ADT Security, Las Vegas, NV 2008 2009

Ÿ Developed electronic security solutions for commercial clients, addressing vulnerability areas of commercial security systems, while training division staff in warranty, customer service, interpersonal skills, and sales skills, among others.

Ÿ Responsible for commercial sales quotas for the branch, achieving 100% of every quarter sales quota.


Centex Homes, Las Vegas, NV 2004 2008

Customer Service Manager (2007 2008)

Ÿ Managed customer service department, addressing warranty claims and Chapter 40 issues.

Ÿ Trained division employees on warranty, customer service, interpersonal skills, sales skills, etc.

Director of Construction Training, Corporate (2006 2007)

Ÿ Managed organizational development via nationwide training program for all levels of construction personnel.

Ÿ Developed and executed standardized construction guidelines for training, creating a 10-day Boot Camp program for Construction Manager s Training, as well as training Division Area Construction Managers on leadership and performance skills

Director of Recruiting and Development (2004 2006)

Ÿ Provided HR support including managing staff recruitment, screening and developing comprehensive training programs for all Las Vegas personnel, including leadership training for managers and other senior staff.

Ÿ Served as a decision maker for Las Vegas Division in developing and implementing policies and procedures.

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KB Home, Las Vegas, NV 2002 2004

Development Manager (2003 2004)

Ÿ Developed and implemented KB Home s first comprehensive superintendent training program.

Lead Superintendent of Residential Construction (2002 2003)

Ÿ Managed residential construction projects involving various contractors and sub-contractors, ensuring compliance with company standards in workmanship, as well as adherence to building codes and environmental protection laws.


Superintendent of Residential Construction, U.S. Home Corp., Las Vegas, NV 2001

Superintendent of Residential Construction, Trident Homes of Nevada, Inc., Las Vegas, NV 2000 2001

Ÿ Managed construction projects for residential clients, ensuring homes were built on time and within budgets.

Ÿ Conducted daily site inspections of work performed by contractors to ensure compliance with jurisdictional building and environmental codes, company workmanship quality standards, and any needed training to sub-contractors.


Licensed Nevada Realtor, Keller Williams Realty, Las Vegas, NV 2001 2008

Ÿ Provided customer service and account management for real estate clients, maximizing yields for the company while meeting objectives of clients in acquiring properties in the state of Nevada.


Police Officer, City of Henderson Police Department, Las Vegas, NV 1983 2000

Ÿ Trained other officers on Tactics and Safety, Chemical Weapons, Defensive Tactics, Cognitive Interview and Interrogation Techniques, and Field Training.

Ÿ Served as Police Undercover Narcotics officer (Buyer and Deep Cover Assignments) and Police SWAT team.


Education & Credentials


General Studies, University of Nevada, Las Vegas, NV

Nevada Real Estate Agent, License #46700


Selected Safety & Law Enforcement Certifications

Advanced FEMA Certified - Emergency Management Training

Certified for Beginning, Intermediate & Advanced Police Officer Standard Training

Police Department Public Information Officer Certified Gang Resistant Education and Training Instructor Police Chemical Weapons Instructor



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