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Extensive experience in management and operations support, including sales, business development, customer service, team-building, and training and development; background as a police officer.
Excellent communication, presentation, public speaking, and relationship management skills; proven success serving as a representative of the company and securing new business through community outreach.
Demonstrated ability to anticipate and adapt to changing business needs; practical experience across a diverse range of fields including transportation, construction, real estate, security, and fine jewelry.
Committed to providing outstanding customer service that ensures account retention and client referrals.
Managed assigned route to deliver ice shipments and maintain ice merchandisers for customers in the White Mountains.
Safely operated semi-tractors and box trucks in compliance with DOT regulations while working 14-hour shifts 6-days per week.
Provided on-time deliveries and excellent customer service to commercial clients, safely operating flatbed trucks for the country s largest trucking/shipping company with over 16,000 trucks.
Responsible for in-house marketing, developing and distributing monthly flyers to existing and potential customers, and promoting the company through community organizations including the Chamber of Commerce and Rotary Club.
Provided guidelines in merchandising, overseeing sales and store displays that created effective product visibility.
Developed electronic security solutions for commercial clients, addressing vulnerability areas of commercial security systems, while training division staff in warranty, customer service, interpersonal skills, and sales skills, among others.
Responsible for commercial sales quotas for the branch, achieving 100% of every quarter sales quota.
Managed customer service department, addressing warranty claims and Chapter 40 issues.
Trained division employees on warranty, customer service, interpersonal skills, sales skills, etc.
Managed organizational development via nationwide training program for all levels of construction personnel.
Developed and executed standardized construction guidelines for training, creating a 10-day Boot Camp program for Construction Manager s Training, as well as training Division Area Construction Managers on leadership and performance skills
Provided HR support including managing staff recruitment, screening and developing comprehensive training programs for all Las Vegas personnel, including leadership training for managers and other senior staff.
Served as a decision maker for Las Vegas Division in developing and implementing policies and procedures.
Developed and implemented KB Home s first comprehensive superintendent training program.
Managed residential construction projects involving various contractors and sub-contractors, ensuring compliance with company standards in workmanship, as well as adherence to building codes and environmental protection laws.
Managed construction projects for residential clients, ensuring homes were built on time and within budgets.
Conducted daily site inspections of work performed by contractors to ensure compliance with jurisdictional building and environmental codes, company workmanship quality standards, and any needed training to sub-contractors.
Provided customer service and account management for real estate clients, maximizing yields for the company while meeting objectives of clients in acquiring properties in the state of Nevada.
Trained other officers on Tactics and Safety, Chemical Weapons, Defensive Tactics, Cognitive Interview and Interrogation Techniques, and Field Training.
Served as Police Undercover Narcotics officer (Buyer and Deep Cover Assignments) and Police SWAT team.
Education & Credentials
General Studies, University of Nevada, Las Vegas, NV
Nevada Real Estate Agent, License #46700
Selected Safety & Law Enforcement Certifications
Advanced FEMA Certified - Emergency Management Training
Certified for Beginning, Intermediate & Advanced Police Officer Standard Training
Police Department Public Information Officer Certified Gang Resistant Education and Training Instructor Police Chemical Weapons Instructor
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