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Experienced Strategic Technical Leader with several years of experience in technical support roles along with a superior educational background and several technical certifications. Experienced in identifying innovative technical solutions for hardware and/or software issues, overseeing both server and network development, and implementing streamlined operating processes. Equipped with a significant ability to lead technical projects along with building strong rapport with others.
Security Assessment/Testing Vulnerability Remediation Training/Development Network Management
Server Administration System Implementations Software/Hardware Support Customer Service
Security Governance Process Improvement ADP2 Level of Trust Clearance ITIL Process Creation
Direct day to day technical operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels
Coordinate information security logistics which includes data loss prevention, email/web page filtering, incident response, and virus/malware protection
Identify and respond to technical/security threats, act as Facility Security Officer during Department of Defense clearance investigations, and acted as a Cisco Administrator
Generate vulnerability reports and handled risk management tasks such as identifying priorities and escalating issue to executive management
Oversee security clearance paperwork which includes system security policy, business continuity plans, disaster recovery plans, acceptable encryption policies, user security guides, database hardening policies, and process creation
Play a lead role in coordinating end-user training and awareness programs which requires creating monthly newsletters and comprehensive training courses
Coordinated software implementation logistics within the organization which included deploying, installing, and customizing enterprise ticketing software
Provided training to end-users on software, created innovative change management processes, and guided others on ITIL security framework best practices
Utilized superior communication and interpersonal abilities to build positive relationships with clients and internal team members
Identified technical issues and provided troubleshooting, managed Active Directory, and supported both pre and post system implementations
Supported various technical functions within the organization which included installing and troubleshooting point of care data management software systems
Provided Tier 3 Support of client specific software, maintained a significant knowledge of HIPAA regulations, and supported access management logistics
Provided both on-site and remote training to clients in regards to software and/or regulatory compliance in addition to leading proof of concept projects
Managed technical operations within a busy medical center which centered on responding quickly to help desk calls in support of over 2,000 technical systems
Reviewed technical support logs, oversaw user authentication logistics, and monitored job processing, system monitoring, and server backups
Identified and corrected network connectivity issues, supervised client installations, and managed users through Active Directory
Additional Professional Experience Includes: System Technician Tier 2, Velocity.net (2004-2005) and Corporate System Technician, Stargate LLC (2000-2003)
Hiring Agent Name
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in technical support roles with experience in troubleshooting hardware and/or software issues, overseeing system implementations, and ensuring standard operating procedures are followed. In addition, I have strong experience in interacting positively with customers, analyzing and solving complex operational issues, and assisting with special projects as needed.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background and several industry-specific certifications.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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