Experienced Strategic Technical Leader with several years of experience in technical support roles along with a superior educational background and several technical certifications. Experienced in identifying innovative technical solutions for hardware and/or software issues, overseeing both server and network development, and implementing streamlined operating processes. Equipped with a significant ability to lead technical projects along with building strong rapport with others.

Proficient in: HTML, CCS, C#, JavaScript, Active Director, and VMWare vSphere

Security Assessment/Testing Vulnerability Remediation Training/Development Network Management

Server Administration System Implementations Software/Hardware Support Customer Service

Security Governance Process Improvement ADP2 Level of Trust Clearance ITIL Process Creation

  Direct day to day technical operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Coordinate information security logistics which includes data loss prevention, email/web page filtering, incident response, and virus/malware protection

  Identify and respond to technical/security threats, act as Facility Security Officer during Department of Defense clearance investigations, and acted as a Cisco Administrator

  Generate vulnerability reports and handled risk management tasks such as identifying priorities and escalating issue to executive management

  Oversee security clearance paperwork which includes system security policy, business continuity plans, disaster recovery plans, acceptable encryption policies, user security guides, database hardening policies, and process creation

  Play a lead role in coordinating end-user training and awareness programs which requires creating monthly newsletters and comprehensive training courses

  Coordinated software implementation logistics within the organization which included deploying, installing, and customizing enterprise ticketing software

  Provided training to end-users on software, created innovative change management processes, and guided others on ITIL security framework best practices

  Utilized superior communication and interpersonal abilities to build positive relationships with clients and internal team members

  Identified technical issues and provided troubleshooting, managed Active Directory, and supported both pre and post system implementations

  Supported various technical functions within the organization which included installing and troubleshooting point of care data management software systems

  Provided Tier 3 Support of client specific software, maintained a significant knowledge of HIPAA regulations, and supported access management logistics

  Provided both on-site and remote training to clients in regards to software and/or regulatory compliance in addition to leading proof of concept projects

  Managed technical operations within a busy medical center which centered on responding quickly to help desk calls in support of over 2,000 technical systems

  Reviewed technical support logs, oversaw user authentication logistics, and monitored job processing, system monitoring, and server backups

  Identified and corrected network connectivity issues, supervised client installations, and managed users through Active Directory

Additional Professional Experience Includes: System Technician Tier 2, Velocity.net (2004-2005) and Corporate System Technician, Stargate LLC (2000-2003)

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in technical support roles with experience in troubleshooting hardware and/or software issues, overseeing system implementations, and ensuring standard operating procedures are followed. In addition, I have strong experience in interacting positively with customers, analyzing and solving complex operational issues, and assisting with special projects as needed.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background and several industry-specific certifications.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy