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Information Technology Management │ Project Management

etails-Centric B.S. in Information Technology Management Candidate who leverages forward-thinking data, intelligence, and business analysis experience, as well as cross-functional project, technical, and administrative optimization; multifaceted process improvement; and strategic operational continuity talents, seeking a challenging and rewarding opportunity within a growth-focused organization.

Visionary Leader who expertly evaluates high-level analytical information while assessing reports to maintain exceptional accuracy. Offers a demonstrated history of improving overall operational performance, quality, and efficiency while maximizing resources to boost the bottom line.

Innovative Administrator who seamlessly analyzes time-sensitive business scenarios and exhibits solutions-oriented critical thinking for insightful, change-oriented results. Outstanding interpersonal skills with an ability to interact with multidisciplinary individuals and build strategic relationships.

Core Competencies

  Tenacious Problem-Solver with excellent data mining, reports analysis, and information dissemination skills, including effectively sorting through and evaluating high-volume confidential and detailed analytical and statistical information to mitigate operational loss.

  Savvy, Resourceful Analyst who delivers the highest standards of excellence in client relations and growth-centric strategies execution.

  Methodical Forecaster who develops statistical reports and plans that analyze potential risks while implementing risk solutions.

  Creative Thinker who identifies business / financial threats using structured methods for analyzing non-quantitative data.

  Ambitious Self-Starter who forecasts future risks and establishes strategies to increase revenue, maximize performance, and provide the highest levels of service to secure data that is essential to the development, implementation, and analysis of risk assessments.

  Valued Communicator who is dedicated to meeting goals and exceeding expectations.

Leidos, Fort Gordon, Augusta, GA 2016-Present

Change Detect Operator

Special Operations Solutions, LLC, Fort Gordon, Augusta, GA 2014-2015

Intelligence Analyst II

Capitalize on the opportunity to develop, compile, and disseminate time-sensitive confidential reports for top-level briefings with senior-level management and contractors, and actively maintain spreadsheets containing detailed analytical information to complete on-time reports for input.

• Expertly assess analysts reports to maintain a high level of accuracy.
• Cross-functionally collaborate to deliver high-quality products to customers.
• Successfully implement new and strategic techniques to gather and analyze key data.

CSM Bakery Solutions NA, Tucker, GA 2015-2016

Client Services Specialist

Strategically steered solutions-focused communications among sales teams, broker partners, and customers for issues related to sales operations and administration. Led targeted account analyses and handled RFIs and RFPs and bid requests. Compiled comprehensive data for customer presentations, provided forecasts data, and communicated price lists and adjustments.

• Profitably managed collaborative product development and launch.
• Proactively escalated issues to ensure timely and mutually beneficial resolutions.
• Managed channel- and sales division-specific reports, including financial summaries, profits, and budget trackers.
• Coordinated key projects while liaising among Research & Development, customer insights, marketing, and category teams.

BAE Systems, McLean, VA 2012-2014

Full Motion Video Analyst

Delivered quality-oriented Full Motion Video and imagery analysis within a fast-paced 24x7x365 work environment, including managing high-profile projects, compiling and disseminating confidential materials, completing intelligence reports, and conducting analytical research. Provided direct communication and support to senior-level management, staff, customers, and third-party vendors.

• Developed and led a top-performing team of professional analysts.
• Ensured optimal quality control for all materials entering and leaving the department.
• Personally trained and evaluated analysts while supporting all aspects of administrative operations.

United States Army, Wahiawa, HI 2008-2012

Geospatial Intelligence Manager

Utilized broad scope of industry knowledge toward training, mentoring, and managing a results-generating team of 13 analysts while concurrently overseeing production, quality, and dissemination of information supporting multiple key projects in alignment with operational goals and objectives.

• Actively promoted seamless workflow by establishing Standard Operating Procedures (SOPs) for analysts.
• Gathered information while discussing recommendations to senior management prior to high-profile briefings.

Collection Management & Dissemination Manager

Led targeted decision-making in the training, development, and management of a 5-member analyst team. Contributed solid communication and interpersonal relations talents toward providing detailed daily updates to senior-level management with regard to distribution of assets. Directed the high-value collection, evaluation, classification, and dissemination of information.

• Accounted for 40+ controlled cryptographic and sensitive items valued at $3+ million.
• Promoted awareness of problematic situations while providing key information to senior-level management.
• Simultaneously increased accuracy while developing and managing a continuity book reducing manual inventory count times.

Verizon Wireless, Atlanta, GA 2003-2008

Retail Sales Representative

Expertly analyzed business and consumer accounts to identify sales opportunities. Built profitable customer relationships to maximize retention.

• Selected as Assistant Retail Sales Operations (ASO) while meeting and / or exceeding sales quotas.
• Developed and presented results-driven proposals / quotations for current and / or prospective customers.

Customer Service & Sales Operations Representative

Played a vital role in leading store operations encompassing sales, merchandising, inventory control, and procurement. Trained, mentored, and managed associates in delivering excellence in customer service across all operations. Cost-effectively managed budgets and defined sales goals.

• Continually maintained exceptionally low shrink.
• Identified and resolved customer issues (i.e. technical, billing, service).
• Completed bi-monthly audits to track critical data to ensure cost and quality control.

Bachelor of Science in Information Technology Management (In Progress ￨ 3.85 GPA ￨ Projected 2018) American Military University

Leadership Academy CSM Bakery Solutions, NA

Common Ground Station Operator Diploma Cochise College

Completed Additional United States Army Leadership Training Technical & Intelligence Studies

Recipient of Military Honors: Non-Article 5 NATO Medal; Afghanistan Campaign Medal; Army Commendation Medal; Army Achievement Medal; Good Conduct Medal for Exemplary Behavior, Efficiency & Fidelity; Iraq Campaign Medal, National Defense Service Ribbon, and Global War on Terror Service Medal.

Recipient of Business Awards: Verizon s GCE Service Super Star Award for Exemplary Performance and Outstanding Customer Service