Yyyyyy x. yyyyyy

Eager to contribute customer service background, administrative skills, and managerial experience toward supporting a progressive retail organization in optimizing bottom-line performance.

Store Operations ~ Merchandising ~ Team-Building & Leadership ~ Data Entry & Analysis

Recruitment ~ Sales Promotions ~ Loss Prevention ~ Staff Training ~ Building Customer Loyalty

• Adept at analyzing and optimizing overall store operations and sales production.
• Well-versed in human resources functional areas spanning training, coaching, motivation, and workplace safety compliance (OSHA).
• Excel at cultivating and maintaining a respectful, constructive, and professional atmosphere essential to heightening staff retention.
• Highly skilled at engaging with and managing people from a broad range of cultures and backgrounds.
• Proactively evaluate existing processes and procedures to uncover areas of weakness, and swiftly implement solutions and controls that streamline business operations.
• Able to understand and capitalize on merchandising methods and buying trends to propel sales growth and financial sustainability.

         Computer software skills include Microsoft Word, Excel, PowerPoint, and JMP 10.

Pascale Spa, Lafayette, LA, 2009 to 2013

Front Desk Manager / Key Holder

         Greeted clients, answered telephones, scheduled appointments, and provided exceptional client service to drive repeat and referral business.

         Leveraged an excellent eye for detail in orchestrating high-impact merchandise displays, and replenished inventory as needed.

         Trained, coached, mentored and motivated staff, consistently fostering a cohesive workplace climate to elevate morale, job satisfaction, and productivity.

         Accurately reconciled cash register, conducted bank deposits, and efficiently performed closing procedures including report generation.

SMI Companies Inc., Franklin, LA, 2006 to 2009

Skilled Hand / Fitter / Welder

         Adhered to strict workplace safety procedures in building pipe structures, performing welding, operating machinery, rigging loads for transport, and operating overhead crane.

         Applied dynamic leadership talents toward training new hires and assisting peers to achieve productivity standards.

Continued

YYYYYY X. YYYYYY Page 2 of 2

Professional Experience continued

Goody s Family Clothing, New Iberia, LA, 2005 to 2006

Key Holder / Department Head

         Delegated tasks to high-performance team of 6-10 employees, continuously emphasizing customer service excellence, accountability, integrity, and efficiency.

         Verified funds from cash registers and store safe, conducted deposits, adjusted pricing and signage, and arranged visually-appealing merchandise displays.

         Diplomatically and tactfully resolved customer issues related to pricing in order to maximize customer satisfaction and loyalty.

         Participated in loss prevention operations and activities to reduce shrink and fuel profitability.

TJ Maxx, Lafayette, LA, 2003 to 2005

Sales Associate / Merchandise Coordinator

         Demonstrated proficiency in full-scope store operations and areas encompassing layaway, jewelry, fitting room, service desk, stockroom, markdowns, and truck unloading.

         Oversaw merchandise in Domestics department including pricing, signage, displays and organization.

Additional Experience:

Developmental Lab Supervisor / Staff Trainer, University of Louisiana at Lafayette, 2014

Shift Manager, Pizza Hut, Lafayette, LA, 2002 to 2003 & 2004 to 2005

Candidate, Master of Science in Psychology, University of Louisiana at Lafayette, May 2016

Bachelor of Science in Psychology, University of Louisiana at Lafayette, 2013

French Immersion studies, Universit Sainte Anne, Nova Scotia, summers of 2009 & 2012

Honors:

Ronald E. McNair Baccalaureate Achievement Scholar

Psi Chi (International Honors Society for Psychology)

Honors Program

Family Life Church, 2008 to 2015

A Heart for Children, 2009 to 2013

Yyyyyy x. yyyyyy

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently seeking a challenging career opportunity in a retail management capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

I offer strong customer service skills, expertise in all facets of retail operations, and proven success in merchandising management. My extensive experience across sales, employee supervision, inventory management, and team leadership capacities certainly indicate my ability to drive revenue growth and profitability in any environment. To complement these qualifications, I possess sharp skills in staff coaching and employee relations which are paramount in a management role.

As a proactive contributor to your organization, I will prove to be a stellar leader committed to supporting you in achieving your goals through commendable resourcefulness, merchandising savvy, business acumen, and managerial talents. I am confident that I am an ideal candidate for this opportunity, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy