Yyyyyy x. yyyyyy

312 Hamilton St., Apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx ● abc@xyz.com

Dedicated and sharp IT Professional eager to contribute exceptional consulting, technical support, and networking expertise toward supporting a dynamic organization in optimizing performance and productivity.

• Strong experience in hardware/software support, database development, and administration of network infrastructure, servers, and desktops.

         Excellent troubleshooting, analytical, communication, relationship-building and problem solving skills.

         Adept at installing, configuring, fine-tuning, updating and maintaining hardware and peripherals, documenting procedures, and recommending improvements to control costs and expedite business operations.

         Extremely deadline- and detail-driven, and perform effectively under pressure.

         Offer outstanding consulting expertise, a diligent and team-driven work ethic, and proven critical thinking strengths.

         Excel in providing highly visible customer support via onsite installation, servicing, and repair of complex equipment and systems.

         Able to decisively evaluate system configuration and software to ensure effective use of hardware resources.

         Skilled at performing comprehensive site surveys and implementing additions, changes, modifications, and moves of existing equipment.

Macintosh and PC platforms; Dreamweaver; Microsoft Office (Access, Word, Excel, Outlook); Adobe Photoshop; Net Object; Oracle; SQL Server, MySQL, QuickBooks, HL7 interfaces, database connectivity, servers, desktops, networking

STI Computer Services, Syracuse, NY, 2013 to Present

Software Helpdesk Support Level I

• Apply exceptional customer relations skills toward efficiently responding to incoming calls regarding Practice Manager Billing software.
• Investigate complex issues and join forces with programmers when needed to rectify and test proposed software solutions and enhancements.

         Prepare influential and reader-friendly documentation to facilitate and improve staff training, productivity, morale, and competency.

Continued

Professional Experience continued Yyyyyy x. yyyyyy ~ Page 2 of 2

         Actively participate in coordination, distribution, and implementation of customer software upgrades.

         Train, mentor, and coach customers in software use.

         Support and participate in customer software upgrades, and steer efforts to continually enrich the customer experience, subsequently driving organizational revenue growth.

         Perform comprehensive software testing to ensure rigorous adherence to quality assurance parameters, and meticulously document results for programmers, peers, and management.

         Function as on-call support representative on a rotational basis.

DHL, 2005 to 2013

Field Automation Technician

• Applied dynamic organizational strengths toward installing and configuring logistics and supply chain solutions for new customers, providing training and instruction in software use, and performing onsite upgrades to existing client systems.
• Provided onsite technical support and problem resolution when necessary, and relied upon for project support as related to revenue recovery efforts or route updates.
• Actively contributed to driving company revenue growth by working alongside sales team, visiting customer locations and recommending solutions to elevate efficiency.
• Implemented ODBC (open database connectivity) through integration with DHL software.

Self-employed, 2001 to 2005

Web Page Developer

         Autonomously spearheaded planning, design and development of websites from concept to completion, consistently focusing on visual appeal, user-friendliness, and content value.

         Effectively managed projects to meet client specifications, deadlines, and budgetary guidelines while maintaining high quality standards.

Earlier Experience:

Computer Lab Assistant, Syracuse University, Syracuse, NY, 1999 to 2001

Computer Consultant, Self-employed, 1998 to 1999

Computer Lab Assistant, Curry College, Milton, MA, 1997 to 1999

Bachelor of Science in Information Management and Technology

Syracuse University, Syracuse, NY, graduated 2003

A+ Certification, 2003

Microsoft PC Troubleshooting Certification, 2002