• Results-driven Professional with a track record of excelling in positions with increasing levels of responsibility.
• Extensive operations management, administrative and leadership experience.
• Skilled in leveraging dynamic interpersonal skills to build, train and manage high-performance teams.
• Experienced in cultivating and maintaining positive relationships with key clientele.

Enterprise, National & Alamo Rental 2010-2017

Branch Manager, Home City Location (2014-2017)

• Fulfilled multi-faceted role within a fast-paced office environment; oversaw various operations, including sales, performance and scheduling.
• Received merit based promotion due to strong leadership and organizational skills.
• Built, trained and managed high-performance teams.
• Devised strategic plans to significantly boost overall efficiency throughout all daily operations.
• Delivered high quality customer service to ensure satisfaction and promote retention.
• Strategically attracted new clientele, focused on acquisition of corporate accounts, dealerships, body shops and hotels.

Key Achievements:

• Recognized as Top Performing Branch Manager.
• Implemented effective tactics to increase net other by 52% and fleet size by 7-18% monthly.
• Achieved 85+ ESQI club for 12 consecutive months; recognized as 3 time top ESQI statewide.

Assistant Branch Manager, Jackson International Airport (2013-2014)

• Assumed key leadership position while providing direct support to Branch Manager.
• Associated duties included strategic planning, implementing process improvement initiatives and increasing market share.
• Demonstrated excellent leadership capabilities while conducting in-depth training for newly hired employees; focused on multiple topics, including customer service, product / service promotion and relationship building.
• Oversaw daily operations of 65 team members.
• Leveraged strong organizational skills to generate detailed reports and oversee financial / billing operations.
• Recipient of 3/P Award for outstanding performance (Q1, FY 2014).

Management Assistant, Enterprise Home City Branch (2012-2013)

• Utilized strong account management and organizational abilities to deliver high quality service to corporate clients.
• Maintained quality control throughout all day to day operations.
• Utilized excellent communication skills to maintain positive relationships, resolve inquiries and make knowledge based service recommendations.
• Continually recognized within top 10 for sales.

Management Trainee, Enterprise Home City Branch (2012)

• Implemented various strategies and strong communication skills to consistently boost company sales.
• Consistently met and exceeded sales goals; recognized as top Sales Representative throughout territory.

Management Trainee, Jackson International Airport (2010-2012)

• Completed in-depth training on various concepts, including company values / mission, customer service and leadership.
• Recognized as Champion s Day winner, as well as top Sales Representative throughout region.

Customer Service Rep, Jackson International Airport (2010)

• Used strong communication skills to provide high level customer service throughout all daily interactions.

Bachelor of Science in Psychology, Minor in Community Health with emphasis on Health Promotion

University of Southern Mississippi; 2009