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Yyyyyy x. yyyyyy

- 12100 Sterling Univ. Ln. 1114 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Customer Service Supervisor (Hospitality)

Qualifications Profile


    Highly self-motivated and results-driven service management professional with more than 3 years providing high-performance sales, customer service, and operations support in the hospitality industry, with early exposure as a volunteer in the pet care/adoption service.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Xxxxxxexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise

    Hospitality Service Operations Management

    Restaurant Business Development

    Catering & Banquet Sales Service

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Event Management

    Point-of-Sales Operations

    Kitchen Supplies Inventory Management

    Service Quality Management

    Process/Workxxxxxxow Improvement

    Continuous Quality Improvement

    Profitability Management

    Policies & Regulatory Compliance (i.e. OSHA, Sanitation & Environment Law, US-FDA, Food Safety, etc.)

    Staff Supervision & Training

    Office & Staff Administration


Professional Experience



Manager Aug 2014 Apr 2016

Customer Service

    Processed customer and catering orders, ensuring compliance with service standards.

    Managed and resolved customer complaints to ensure continued customer patronage.

    Trained new employees in customer service, compliance with regulations, and procedures.

Operations Management

    Oversaw waste disposal, cleaning, restocking of beverage area and cash register area.

    Ensured food preparation and all tables are clean in accordance with customer service standards.

    Managed the opening and closing of operations, ensuring that the restaurant was ready for next day operations.

Food Preparation

    Managed kitchen supplies inventory ensuring continuous supply availability and that all perishable food indigents are properly stored and processed before expiry dates and with the least wastage for cost effective operation.

    Coordinated with the chef in menu production and cost effective order processing.

Point-of-Sales and Cash Management

    Ensured customers received the correct change when paying in cash.

    Reconciled cash in the register with actual payment received on record. Deposited cash in assigned depository banks or stored in a safe in accordance with procedures.

Sandwich Artist Aug 2013 Jul 2014

    Observed service quality standards in processing customer orders. Maintained clean and orderly work areas.

    Developed sandwich menu items that successfully catered to customer taste and preference, coordinating with the Chef and kitchen staff in preparing sandwich products and their appetizing presentations.

    Monitored ingredient shelf lives and ensured proper ingredient restocking.

    Assisted in handling-point-of-sale operations and cash receipt management.


Education & Credentials



B.S. in Mathematics Education


Community Involvement

    Volunteer: A New Beginning Pet Rescue Ÿ Altamonte Springs, XXXXXX (2011 2013)

Provided customer service, veterinary support, pet rehab/training, and facilities maintenance in caring for feral cats and ensuring proper adoption in homes.

Professional/Academic Affiliations

    National Honors Society | Thespian (2011 2013)



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