Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com

Regulatory Compliance ~ Employee Engagement & Leadership

Conflict Resolution ~ Labor Relations ~ Payroll & Benefits Administration

         Proficiency in HR functional areas including recruitment, hiring, onboarding, orientation, training, benefits, compensation, coaching, mentoring, counseling, and diversity.

         Sound knowledge of employment rules and regulations spanning FMLA, ADA, EEO, OSHA, and Workers Compensation.

         Constantly aim to foster and maintain a respectful workplace climate essential to maximizing staff retention, morale, cohesiveness, and accountability.

         Able to work productively and diplomatically with individuals from all types of backgrounds.

         Pragmatic, discreet, and committed to ensuring confidentiality of personnel files and documents.

         Trained and well-versed in quality assurance, Six Sigma, and ISO 9001:2000 standards.

C.B.I, Gulf Shore Assemblies, Talladega, AL, 2016 to Present

Human Resources

      Spearhead full-scope HR operations at tier 1 and tier 2 automotive manufacturing plants in Talladega and Lincoln.

      Oversee hiring, training, time & attendance, payroll processing, benefits administration, Workers Compensation, and OSHA compliance.

IH Services Inc. / Pinnacle Staffing, Sylacauga, AL, 2014 to 2016

Onsite Manager

         Rapidly promoted from initial roles as Onboarding Supervisor and Senior Recruiter based on proven performance and results.

         Governed HR functions for 200 hourly associates including recruiting, interviewing, hiring, new hire orientation, onboarding, coaching, counseling, performance management, payroll, conflict resolution, and retention.

         Tracked, analyzed, and reported on weekly/monthly/yearly metrics, generated regular compliance reports, and continuously monitored staffing needs to control labor expenses while meeting market demands.

         Administered Workers Compensation by investigating incidents and injuries, documenting findings, and steering claim process to timely resolution.

         Slashed turnover from 35% to 11% in 2014, and to <10% in 2015 while consistently maintaining <8.5% target turnover monthly.

Earthlink Business, Anniston, AL, 2013 to 2104

Trouble Resolution Specialist II

      Analyzed and efficiently handled trouble tickets to optimize customer satisfaction.

      Conducted SWOT analysis for department to identify shortcomings and implement measurable efficiency improvements.

Continued ►

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Apple, Inc., Sycamore, AL, 2013 to 2014

Tier 1 iOS Advisor / Tier II Senior Advisor

         Delivered superior customer service and support by leveraging exceptional talents in issue isolation, troubleshooting, call escalations, and resolution.

         Chosen as team mentor after outpacing peers for six consecutive weeks.

Verizon Communications, Irving, Texas, 2007 to 2013

Support Analyst /In-house Development

         Functioned as floor supervisor charged with responding to and following up on escalations and presidential-level complaints.

         Orchestrated provisioning, maintenance, and support of customer inquiries related to fiber-based voice, data, and video services.

         Mentored new agents deskside to provide immediate guidance and feedback, and coached seasoned agents needing specific support and skill-building.

ONIT Communication, Inc., Dallas, TX, 2006

Account Manager/Technical Support

      Applied strong communication skills toward providing first-rate client service and support for more than 70 premier accounts representing millions of dollars in revenue.

      Employed advanced technical acumen to isolate VoIP issues and resourcefully drive resolutions.

      Championed several critical technical infrastructure initiatives (OC12, DS3, T1) throughout complete project lifecycle from planning to budget-compliant completion.

      Overhauled billing system to increase revenue, reduce billing errors, and maintain accurate and up-to-date accounts.

Texas A&M University, Commerce, Career Services & Veteran's Affairs, 2004 to 2006

Student Worker

      Provided influential support within career services by screening resumes, coordinating job fairs, and advising in career planning options.

      Updated and maintained confidential veteran eligibility files.

Additional Experience:

Sr. Customer Service Representative / Trainer, Check n' Go, Rockwall, TX

2^nd Assistant Store Manager CATO's, Dallas, TX

ISO Auditor / Quality Trainer, Sears, Dallas, TX

MBA, University of Phoenix, 2012

BS, Sociology and Business Administration, Texas A&M University-Commerce, 2006

PHR/SPHR certification (in progress, expected October 2017)

MS Office (Excel, Word, PowerPoint), SAP, Kronos, AS400, Avaya, ADP, Blackboard, E-Verify

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com

[INSERT DATE]

[HIRING MANAGER S NAME]

[COMPANY]

[ADDRESS]

[CITY, STATE, ZIP CODE]

Dear Hiring Manager:

I am currently seeking a challenging career opportunity in a Human Resources capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

In addition to excellent academic credentials including an MBA, I offer solid HR experience with proficiency in hiring, employee relations, staff development, and enforcing regulatory compliance. I m well-versed in organizational effectiveness and project management, and am certain that my outstanding talents in advising supervisors and management in human resources laws and policies will enable me to effectively transition into your company and deliver immediate results. To complement these qualifications, I offer exemplary expertise in payroll administration, employee engagement, mentoring, performance management, and staff development.

If invited to join (INSERT NAME OF COMPANY), you will find me to be a dedicated professional committed to supporting you in achieving your objectives through an excellent blend of interpersonal, administrative, and managerial skills. I am confident that I would be a valuable addition to your company, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy