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Career Profile
Experienced Strategic Leader with several years of experience within high-stress environments and a strong background in executive support roles within a variety of organizations. Experienced in leading cross-functional teams, developing more streamlined operating procedures, and overseeing daily logistics within a legal environment. Equipped with a significant level of communication and interpersonal abilities in addition to a background in effectively fostering positive relationships with vendors, clients, and executive management.
Key Competencies
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Administrative Support Case Management Relationship Building Human Resources Operations |
Public Relations Strategy Development Complex Problem Solving Client Advocacy |
Staff Leadership Process Improvement Organizational Strategy Legal Industry |
Education
Master s Degree, Licensed Professional Counseling, Liberty University, Lynchburg, VA (May 2017)
Bachelor of Arts, Business Management, Walsh University, North Canton, OH (Magna Cum Laude)
Paralegal Certification, American Institute for Paralegal Studies, North Canton, OH
Professional Experience
West Corporation, Niles, OH August 2009-May 2015
Customer Service Representative
Directly managed a variety of administrative operations within a fast-paced environment with a focus on increasing productivity and efficiency
Managed key client accounts, processed account updates/transactions, and supervised a team of 14 Level One Technical Support Agents which required providing coaching and individualized feedback
Maintained a keen knowledge of current best practices and trends within the industry in addition to successfully providing support related to both smartphones and wireless routers
Saint George Church, Lisbon, OH July 2008-July 2009
Secretary/Bookkeeper
Coordinated several administrative functions within the organization which included completing weekly contribution deposits in addition to screening office correspondence
Reviewed and posted contributions to member accounts, created monthly church bulletins, and assisted with special projects as needed
Youngstown Municipal Court, Youngstown, OH July 2007-June 2008
Court Administrator
Directed operational tasks within the organization which included managing human resources functions, maintaining the central court assignment system, and acting as point of contact for public information
Played an integral role in the creation of an internal personnel manual, developed comprehensive standard operating procedures, and redistributed workload in the absence of staff members as needed
Alliance Municipal Clerk of Court, Alliance, OH January 2002-October 2007
Clerk of Court
Led administrative operations within a legal environment which included preparing/implementing annual budgets in addition to managing over 7,700 cases annually
Successfully managed all human resources operations and played an instrumental role in the development of the Stark County Criminal Justice Information System
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