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Dedicated Insurance Professional offering significant industry experience and exemplary talents in new business production, profit maximization, customer service and documentation. Well-versed in underwriting with solid understanding of basic exposure/control analysis and coverage. Possess superior problem solving skills and ability to extract missing information. Thorough, strategic, customer-focused and consistent with sharp organizational skills and attention to accuracy. Strong knowledge of casualty & property lines of business spanning general liability, auto liability/physical damage, Workers Compensation/employer s liability, property damage, and earthquake/flood. Proven ability to quickly master new proprietary pricing models and underwriting systems.
Produced gross written premium (GWP) of $2.8M with $202K in new business at American International Group, and rapidly evolved book of business to excellent profitability through renewal account remediation and product-focused new business analysis.
Outperformed peers at Hanover Insurance Group as top producer of Q2 2013 sales contest.
Produced $287.2K+ in annual agency premium direct sales of Insurance and Surety Bond solutions.
Successfully produced Gross Written Premium of $7.75M with $422K in new business premium as construction umbrella underwriter at American International Group.
Exercised strong leadership expertise and managerial skills to delegate tasks to two administrative assistants and mentor new customer service agents.
Played a pivotal role in 2012 opening of Commercial Lines Customer Service Center in Worcester, Massachusetts.
American International Group, Boston, MA, 2014 to Present
Underwriting Specialist, Excess Casualty
Critically evaluate complex non-standard products encompassing non-admitted forms, defense within limits, structured SIR (self-insured retention) and deductible primary programs.
Remediate lead umbrella and excess book of business to attain profitability while consistently adhering to Letter of Authority and rigorous state regulations.
Join forces with internal departments to foster, nurture, and expand broker and client relationships.
Prepare and deliver clear and compelling business cases and value-propositions to drive revenue growth.
Efficiently determine action required on renewal and new business submissions including target pricing, non-standard manuscript and underwriting authority, quote need-by date, and declinations.
Partner with department leadership to assess, plan, and structure profitable excess liability programs.
Closely cooperate with Actuary to evaluate and mitigate risks related to excess loss-picks, aggregate analysis, and first million primary pricing.
Consult with legal counsel to review non-standard manuscript endorsement language and provide highly customized coverage.
Hanover Insurance Group, Worcester, MA, 2010 to 2014
Assistant Underwriter / Underwriting Technician Commercial Lines (2014)
Steadily advanced through multiple promotions based on excellent performance, dedication, results and ambition.
Collaboratively underwrote new business accounts by preparing and providing key data, following up on outstanding issues, and efficiently completing and submitting documentation.
Participated in daily meetings to determine action required on each submission including POS referrals such as full prep, mini prep, quote need-by date, and declines.
Professional Experience (Hanover Insurance) continued Yyyyyy x. yyyyyy Page 2 of 2
Gathered critical information encompassing MVRs, ITV, financial data and losses and complete file documentation in ARF (Account Review Form).
Re-quoted within current systems as needed and continually expanded client base by revising or preparing new business proposals as requested.
Provided accurate rating instructions to facilitate new business processing and apply strong communication skills in responding to agent calls including service-related questions.
Administered request in IPS (Imaging and Processing System) when relevant and diligently followed up on open quotes.
Swiftly resolved emerging or existing issues to secure or salvage accounts by closely partnering with assigned field underwriters.
Constantly adhered to company s customer service standards and underwriting best practices to optimize customer satisfaction, retention, compliance and revenue growth.
Maximized profitability based on quality of referrals, quality of audits, and achievement of mix goals.
Service / Sales Agent Commercial Lines (2011 to 2014)
Service / Sales Agent Personal Lines (2010 to 2011)
Demonstrated proficiency throughout the sales cycle to secure new accounts, and delivered outstanding customer service to increase account retention.
Expertly handled policy pricing and negotiations to promote competitive positioning while driving profit.
USI New England, Woburn, MA, 2007 to 2009
Commercial Insurance and Surety Bond Producer
Performed B2B sales of financial products within territory spanning Massachusetts, Connecticut, New Hampshire, New Jersey, Maine, and Rhode Island.
Confidently called on C-level prospects, delivered informative and persuasive presentations, negotiated contracts, and signed new business.
Captured 120% of quota for FY09 and 100% of quota for FY08.
American International Group, Boston, MA, 2006 to 2007
Production Underwriter Construction Umbrella Division
Successfully accomplished $6.5M quota through proficiency in cold calling, preparing winning proposals, and delivering convincing sales presentations to potential clients.
Secured 110% of FY07 quota and 100% of quota for FY06.
Displayed considerable expertise
in organizing and managing workflow to optimize productivity and efficiency in
achieving aggressive deadlines.
Prior background includes role as Assistant Underwriter MGA/Surplus Lines Wholesaler with H.T. Bailey Insurance Group, Burlington, MA.
Producer License, Property & Casualty, Accident & Health, state of MA, 2007 to Present
Associate in Insurance (AINS), American Insurance Institute/AICPCU, 2006
Bachelor of Arts, Clark University, Worcester, MA, 2004
Chartered Property Casualty Underwriter (CPCU ) courses:
CPCU 510 Foundations of Risk Management & Insurance
CPCU 520 Insurance Operations
CPCU 530 Business Law for Insurance Professionals
CPCU 540 Finance and Accounting for Insurance Professionals
CPCU 551 Commercial Property Risk Management and Insurance
CPCU 552 Commercial Liability
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