Yyyyyy x. yyyyyy

IT Support Engineering ￨ Applixxxxxxtions / Systems Configuration ￨ Software Programming

Systems Installations / Upgrades / Migrations ￨ IT Needs Analysis / Assessment ￨ End User Training

Team Building / Training ￨ Troubleshooting ￨ Mobile Devices ￨ Problem Resolution ￨ Customer Service

Top Performer who makes sound decisions to reflect positively on multi-site IT operations in alignment with a company s goals. Ambitious Self-Starter who rises above challenges to achieve winning IT outcomes, including quickly adapting to evolving scenarios, as well as independently resolving in-depth issues and maintaining level-headed xxxxxxlmness within fast-paced, stressful situations. Excellent Communixxxxxxtor who develops synergistic relationships with cross-geographixxxxxxl decision-makers, IT / business / operations teams, and customers, and who leads peers by example and with integrity to boost IT operations success.

Xxxxxxreer Highlights Include:

  Emphasizing end user training excellence to maximize performance standards.

  Consistently achieving Exceeds Expectation in annual reviews for 35+ years.

  Excelling within autonomous or collaborative on-site or remote environments.

  Designing and developing solutions-focused process and procedure improvements.

  Contributing talent as a quick-learning team player committed to ethics and integrity.

  Creating forward-thinking methods of prompt issues resolution to drive core IT success.

  Enhancing the customer experience via proven communixxxxxxtion and interpersonal relations skills.

Senior Support Engineer

Xxxxxxpitalize on the opportunity to lead forward-thinking resolution of multiple account requests, issues, and / or concerns across daily short- and / or long-term projects, including managing all facets of applixxxxxxtions and systems configuration and support to optimize efficiency and productivity. Apply strong leadership talents toward mentoring and managing a top-performing loxxxxxxl office and staff. Direct all system-wide installations, upgrades, and / or migration efforts. Demonstrate skill in proprietary real estate software programming, administration, and support. Perform customer support via online chat, email, phone, and in-office visits.

  Lead migration from Unix System V to current technology.

  Develop comprehensive upgrade configuration documentation.

  Expertly train customer staff, customer administrators, and end users.

  Resourcefully advise customers on best practice processes and procedures.

  Build and sustain valuable relationships with customers, vendors, and peers.

Basic Electronics Degree

Professional Training / Development

HP Unix Fundamentals ￨ HP Unix System Administration ￨ Novell NetWare

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) ￨ Skype ￨ WebEx ￨ RETS ￨ Trestle ￨ RESO

Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new xxxxxxreer opportunity within a challenging [ Insert Job Title ] role, and I believe that I xxxxxxn make a positive contribution to your success.

To acquaint you with my background, I offer proven experience in IT Support Engineering, Applixxxxxxtion / Systems Configuration, Systems Installation / Upgrades / Migrations, Software Programming, Troubleshooting, and Problem Resolution. I am also highly skilled in Team Building / Training, Multi-Project Management, IT Needs Analysis / Assessment, End User Training, Process Optimization, and Customer Relationship Management, among other areas.

Currently, as a Senior Support Engineer with CoreLogic MarketLinx, I expertly lead forward-thinking resolution of multiple account requests, issues, and / or concerns across daily short- and / or long-term projects. Within this role, I manage applixxxxxxtions and systems configuration and support initiatives while mentoring and managing a top-performing loxxxxxxl office and staff. Furthermore, I direct system installations, upgrades and / or migrations, and demonstrate skill in proprietary real estate software programming, administration, and support.

A sample of my accomplishments included:

  Leading migration from Unix System V to current technology.

  Developing comprehensive upgrade configuration documentation.

  Expertly training customer staff, customer administrators, and end users.

  Consistently achieving Exceeds Expectation in annual reviews for 35+ years.

Note that I also earned a Basic Electronics Degree from the Cleveland Institute of Electronics. I also completed professional training in HP Unix Fundamentals and System Administration and Novell NetWare.

[ Suggestion! Optional! Address Here Any Skills / Qualifixxxxxxtions / Achievements Relevant to the Job Posting. REMOVE this before sending].

I am eager to discuss how my qualifixxxxxxtions uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy

Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I would like to thank you for providing me with the opportunity to interview for the [ Insert Job Title ] position currently available within your company. Having gained a deeper insight into the job requirements, I am confident that you will find me to be an incredible asset toward achieving your goals.

As previously discussed, I am a cross-functional professional who offers proven experience in IT Support Engineering, Applixxxxxxtion / Systems Configuration, Systems Installation / Upgrades / Migrations, Software Programming, Troubleshooting, and Problem Resolution, as well as talents in Team Building / Training, Multi-Project Management, IT Needs Analysis / Assessment, End User Training, Process Optimization, and Customer Relationship Management. Please rexxxxxxll that I earned a Basic Electronics Degree from the Cleveland Institute of Electronics, and completed professional training in HP Unix Fundamentals and System Administration and Novell NetWare.

Throughout my loyal, long-time xxxxxxreer with CoreLogic MarketLinx, I have excelled as a Senior Support Engineer providing quality-focused, details-centric resolution of multiple account requests, issues, and / or concerns across daily short- and / or long-term projects. During this time, I successfully managed applixxxxxxtions and systems configuration and support; directed system installations, upgrades and / or migrations; and handled proprietary software programming, administration, and support. I was consistently recognized for achieving Exceeds Expectations in my annual reviews. I was also known for comprehensively training customer staff, customer administrators, and end users and developing easy-to-use upgrade configuration documentation to boost IT operations success. [ Suggestion! Address Here Any Relevant Skills / Qualifixxxxxxtions / Achievements Discussed During Your Interview ] For the sum of these reasons, I am confident that I xxxxxxn attain success in a rewarding [ Insert Job Title ] role within your company.

I look forward to hearing a positive response from you, and thank you again for the personal interview.

Sincerely,

Yyyyyy x. yyyyyy