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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused, and hard-working Strategic Leader with 20+ years of experience and a proven ability to lead others and oversee daily operations within the hospitality industry. Experienced in leading cross-functional teams, implementing streamlined operating procedures focused on improving efficiency, and overseeing new hire training (both group and individual). Highly adept in increasing organizational productivity in addition to maintaining strong communication with co-workers, vendors, clients, and members of management.


Key Competencies


         Hospitality Industry

         Strategy Development

         Operations Management


         Front Desk Operations

         Spa Management

         Contract Negotiation

         Change Management

         Team Leadership


         Complex Problem Solving

         Process Improvement


Career Highlights


  Significant experience in training and customer service roles within the hospitality industry with significant experience in providing both individual and group coaching to staff members

  Superior sales acumen with a consistent ability to rank in the top three staff members in regards to spa bookings for the Ritz Carlton


Professional Experience

The Ritz Carlton, Reynolds, Lake Oconee September 2007-Present

Spa Front Desk Learning Coach

  Direct day to day training, sales, and customer service operations within a fast-paced hospitality environment which included provided administrative support to the Director in regards to retail transaction processing, spa booking/room assignments, and scheduling

  Design and implement streamlined operating procedures focused on improving productivity, ensure compliance with corporate best practices, and complete a daily front-desk checklist

  Utilize superior communication and interpersonal abilities in order to provide training to new staff members, maintain a Peer Review Panel certification, and play a lead role within a Task Force for the Buckhead Ritz Carlton Spa


Additional Professional Experience


  Owner/Stylist, HairPort

  Cosmetology Instructor, Central Georgia Technical College

  Manager/Trainer, Great Clips




Bachelor s Degree, Web Design, Central Georgia Technical College

Cosmetology, Macon Technical Institute

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