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Driven, focused, and hard-working Strategic Leader with 20+ years of experience and a proven ability to lead others and oversee daily operations within the hospitality industry. Experienced in leading cross-functional teams, implementing streamlined operating procedures focused on improving efficiency, and overseeing new hire training (both group and individual). Highly adept in increasing organizational productivity in addition to maintaining strong communication with co-workers, vendors, clients, and members of management.
Front Desk Operations
Complex Problem Solving
Significant experience in training and customer service roles within the hospitality industry with significant experience in providing both individual and group coaching to staff members
Superior sales acumen with a consistent ability to rank in the top three staff members in regards to spa bookings for the Ritz Carlton
Direct day to day training, sales, and customer service operations within a fast-paced hospitality environment which included provided administrative support to the Director in regards to retail transaction processing, spa booking/room assignments, and scheduling
Design and implement streamlined operating procedures focused on improving productivity, ensure compliance with corporate best practices, and complete a daily front-desk checklist
Utilize superior communication and interpersonal abilities in order to provide training to new staff members, maintain a Peer Review Panel certification, and play a lead role within a Task Force for the Buckhead Ritz Carlton Spa
Cosmetology Instructor, Central Georgia Technical College
Manager/Trainer, Great Clips
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