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Results-Focused Leader Committed to Optimizing a Progressive Employer s Dynamic Administrative / Operations Success
Administrative / Operations ￨ Client / Customer Relations ￨ Communications ￨ Microsoft Office
Process Optimization ￨ Quality Assurance ￨ Team Building / Training ￨ Workflow Prioritization
Strategic Analysis / Planning ￨ Trends Tracking ￨ Confidential Correspondence ￨ Data Management
Highly Accomplished Professional who offers solutions-centric critical thinking for insightful, change-oriented results to align with an employer s vision, value, and goals. Out-of-the-Box Thinker who rises above business / administrative challenges to achieve winning outcomes, including quickly adapting to evolving scenarios within fast-paced environments. Excellent Communicator who develops synergistic relationships with senior-level decision-makers, business / administrative teams, and clients / customers of diverse cultural, ethnic, and socioeconomic backgrounds, and who leads multidisciplinary peers by example and with ethics and integrity to optimize operations success.
Core Competencies Include:
Exhibiting recognition as a quick study who rapidly picks up new concepts.
Cross-functionally collaborating with peers to deliver high-quality products and services.
Providing hands-on support always willing to go the extra mile to surpass the status quo.
Continually receiving commendations from previous employers for excellence in salesmanship.
Comprehensively preparing reports, correspondence, and materials to support goals and objectives.
Jeunesse Global (2014 2017) ￨ Touchstone Essential International (2012 2016) ￨ Boresha International (2011 2013)
Capitalize on the opportunity to lead forward-thinking direct sales / multi-level marketing initiatives within a growth-focused business start-up dedicated to promoting beauty, nutrition, and healthy food supplements for three high-quality brands. Proactively developed invitations for regularly scheduled gatherings and delivered dynamic presentations to facilitate product sampling for maximum sales. Built beneficial client relationships via ongoing follow-up communications.
Developed unique PowerPoint presentations and hand-outs for profit-generating gatherings.
Evolved the business as product lines grew while maintaining up-to-date industry trends awareness.
Senior Quality Implementation Manager (2009 2011)
Utilized broad scope of industry knowledge toward developing innovative classroom and online course curriculum for internal and external customers in the use of products and services software, including establishing production schedules and assignments and determining requirements for production sequences to meet goals. Collaborated among multiple levels of leadership to coordinate activities between various departments to efficiently balance workloads and manpower. Measured performance of staff in effectiveness of new online training materials.
Conceptualized and developed strategies to streamline overall processes.
Successfully trained new staff on comprehensive software policies and procedures.
Prepared detailed monthly production and quality reports for senior management review.
Delivered key guidelines and instructions in best practices sharing with London-based counterparts.
Led training and education to ensure programs provided competencies necessary for services excellence.
Senior Customer Support Manager (2000 2009)
Strategically steered all Customer Service Department initiatives, including recruiting, training, mentoring, and managing a top-performing team of 26 employees, as well as planning and prioritizing workflow to exceed business objectives and meet evolving organizational needs. Liaised among management and subordinates to resolve key challenges. Set performance standards, monitored performance, and actively motivated team members to accomplish operational tasks. Planned semi-annual customer conferences to coordinate the arrival of customers from across the globe.
Successfully trained new staff on software policies and procedures.
Coordinated staff efforts in delivering software and technical support to customers.
Contributed skill in applying effective management principles to complete assignments on schedule.
Product Manager (1999 2000)
Led targeted decision-making in the ongoing development and profit / loss of three products, including proactively collaborating with top-notch Software Development and Quality Assurance teams to meet expected delivery deadlines.
Personally led ongoing development and profit / loss of three high-quality products.
Proactively researched and documented customer functional requirements and product design.
Support Manager (1995 1999)
Spearheaded seamless operations within a fast-paced Customer Service Department, including recruiting, training, mentoring, and managing a highly qualified team of 14 in achieving operational goals. Led semi-annual customer meetings to coordinate efforts among customers from across the globe. Managed staff training of customers, and further promoted implementation of site-specific customer software. Led in-house staff in providing key software and technical support.
Profitably established new customer accounts while managing existing customer accounts.
Support Supervisor (1991 1995)
Applied solid leadership talents toward directing Ticketing Customer Support, including recruiting, training, mentoring, and managing a solutions-oriented team of seven employees in meeting and / or exceeding objectives. Coordinated staff in providing critical software and technical support for customers. Analyzed and resolved software issues raised by customers.
Efficiently tested all software corrections and upgrades prior to release efforts.
Maximized use of resources to achieve goals by coaching staff in training customers.
Successfully implemented software within customer locations to align with strategic goals.
Support Analyst (1989 1991)
Played a vital role in training, mentoring, and coaching customer service employees on software, policies, and procedures, including comprehensively providing software and / or technical support to customers to attain desired objectives.
Tested all software corrections and upgrades prior to release.
Expertly analyzed and promptly resolved software-related issues.
Additional Roles at Delta Air Lines Provided Upon Request
Excellent Professional References Provided Upon Request
Hiring Agent Name
I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.
To acquaint you with my background, I offer proven talents in Administrative / Operations, Client / Customer Relations, Communications, Process Optimization, Quality Assurance, Team Building / Training, and Workflow Prioritization. I am also well-versed in Strategic Analysis / Planning, Trends Tracking, Confidential Correspondence, Data Management, IT / Technical Support, and Microsoft Office, among other areas. Furthermore, I consistently achieve winning project and / or assignment task outcomes due to my superior skills in critical thinking, time management, and attention to detail.
Throughout my career, I have excelled in progressive quality, customer support, sales, and product leadership roles for diverse high-profile employers where I collectively demonstrated my myriad of professional talents toward completing high-level tasks in deadline-driven environments. During this time, I effectively built solid relationships with a diverse clientele, continually optimized productivity in fast-paced situations, and led cross-functional teams by example and with ethics and integrity to attain key goals. I also consistently achieved recognition for quickly adapting to evolving business scenarios, promoting efficiency-enhancing operations to boost success, and maintaining a calm and friendly disposition within escalated and / or difficult situations.
I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.
Yyyyyy x. yyyyyy
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