Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx Abc@xyz.com

Property Manager ~ Leasing Consultant

Offering vast Management and Sales background, with expertise in

maximizing performance across business development, operations and profits

  Talent for rapidly adapting sales and management skills to new industries illustrated by track record of success on broad business sectors, with personal accountability for hiring, training and managing 40+ staff as well as achieving sales and profit goals and reporting sales/earnings to owners

  Excel in driving broad areas of operation spanning sales/business development, customer service/client relations, human resources, and property/equipment maintenance and repairs through credit analysis, cash management, financial, administrative, records/information systems, and technologies

  Dynamic communication, needs assessment, relationship building, and problem solving skills, with continual commitment to optimizing service and satisfaction; bi-lingual fluency in English and Spanish

  Excel in strategically prioritizing, coordinating and managing projects/workflow to maximize productivity and efficiency, control costs and boost bottom-line operational and financial results

  Expertise in training, developing and leading top-performing teams; Train-the-Trainer credentials

  Strong work ethic and high level of professional integrity; equally effective in autonomous and collaborative environments

Bilingual Customer Service Representative, Family Dollar-Charlotte, NC 2014-Current

  Currently playing key role in maximizing customer satisfaction, building loyalty and driving sales by collaborating with multiple departments spanning Loss Prevention through Financial in developing new policies supporting new corporate Return and Coupon program

  Routinely recognized by management and executives for dynamic performance in delivering superior customer service, ensuring satisfaction and building brand loyalty across U.S. market

  Have achieved high call resolution record with both customers and stores, with fewest escalated calls throughout entire Customer Service Department team

  Effectively train new staff in corporate policies and ensure compliance

  Proficiently document records to maintain quality data on customer inquiries and promptly address and resolve customer or merchant issues

Bilingual Customer Service Representative, CPI Security-Charlotte, NC 2013-2014

  Consistently achieved and surpassed monthly sales goals while concurrently earning recognition by management for results in providing excellent customer service and boosting satisfaction

  Expertly evaluated client credit reports to qualify for sales purposes; additionally maintained and documented new and existing customer records supporting future sales opportunities

  Successfully provided prompt, optimal solutions to broad range of customer issues both via phone and in person; applied sound judgment in determining disbursements of adjustments and credits

Emergency Assistant and Customer Care Professional, Convergys Corp.-Charlotte NC 2012-2014

  Effectively managed high-volume calls and strategically dispatched personnel and equipment to scene of emergency to maximize use of resources in providing efficient response; scanned status charts and computer screen to identify availability of units and maintained radio contact

  Concurrently managed sales functions across new and prospective customers, from promoting/selling merchandise and upgrading services to scheduling reservations and services

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Manager, ACE Cash Express-Charlotte, NC 2012

  Proficiently steered broad-scope center operations, from customer service and cash transactions through team leadership and administrative, including records/information systems management

  Effectively defined and delivered optimal solutions to individual client financial requirements based on productive consulting, needs assessment and relationship building

  Entrusted with securely and accurately managing high volume of cash transactions

Manager, Showmars of America-Charlotte, NC 2002-2012

  Rapidly promoted from Cashier to Line Leader; progressed to management with 1 year, assuming full accountability for efficient, profitable operations spanning sales, customer service and human resources through inventory, purchasing and financial

  Actively supported company in driving market penetration by collaboratively facilitating 3 new restaurant openings

  Effectively trained, developed, scheduled, and led a top-performing team of as many as 40 staff, with continual focus on providing world-class customer service; delivered trainings across 3 restaurants

  Routinely recognized by senior management for expertise in customer service and earned bonuses for high performance

Bachelor Degree-Program Analysis w/minor in English,

Centro Universitario Azteca-Guadalajara, Jalisco Mexico

CPR and AED Certified 0000 xxxxxx xxxx , xxxx , xxxxx 00000-1166
COMPTIA PC PRO UJAW-CN6X

Technology Volunteer, Central Piedmont Community College

Effectively set up new computers as well as provided IT support for classrooms

Volunteer/Fundraiser, various community-focused charitable events

Has included annual participation in The Buddy Walk benefitting children with Down s Syndrome,

among many other community service contributions