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Summary of Qualifications
IT/telecommunications professional with stellar customer service and technical acumen.
Outstanding knowledge of Windows and Macintosh operating systems as well as PC and router configuration, including personally assisting customers to resolve IT issues they are experiencing.
Proven track record of exceeding performance objectives and working well with clients and colleagues.
Sound judgment and strong time management, attention to detail and organizational skills.
Currently pursuing a Bachelor of Science (BS), Computer Information Technology.
Professional Experience
Senior Field Technician, DirectLink Parker, CO Oct. 2011-Present
Complete installation, integration, repair and testing of wireless telecommunication equipment.
Maintain knowledge of voice, Internet and wireless technologies such as Canopy (Cambium), Ubiquiti and microwave systems, as well as Windows, Macintosh and Linux platforms.
Work together with colleagues to build communication towers from the ground up.
Run underground electrical lines, fiber optics and direct burial Cat 6 cables.
Accomplishment:
Honored frequently by customers for providing exceptional customer service.
Framing Assistant, Jones Custom Builders Denver, CO Apr. 2011-Oct. 2011
Safely used hand and power tools to cut and shape wood to build wood frames for walls or ceilings.
Collaborated effectively with a diverse team of co-workers on residential and commercial projects.
Flooring Helper, Ekman Interiors Kiowa, CO Sept. 2010-Apr. 2011
Measured, trimmed, cemented, installed and stretched resilient floor coverings in safe and timely manner.
Prepared floors for installation or replacement of floor coverings by removing worn floor coverings or baseboards and then performing cleaning, sanding, and filling.
Apple Technical Advisor, Trg Customer Solutions Bend, OR Apr. 2009-Aug. 2010
Demonstrated excellent listening and verbal communication skills while providing technical support to customers in order to resolve their IT issues.
Set up home networks of up to five computers connected wirelessly or over a Local Area Network (LAN).
Configured various brands of routers and general Internet settings such as DNS and IP addresses.
Maintained knowledge and expertise to resolve a variety of cable/ DSL; email; and login/password issues.
Education and Training
Bachelor of Science (BS), Computer Information Technology, Grand Canyon University; online program
Began classes in
Mar. 2016 and expect to graduate in Aug. 2020.
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