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Douglas Trent

- 9602 Starboard Ct.Ÿ Cheltnham, XXXXXX xxxxxx ( (xxx-xxx-xxxx *






Dear Hiring Manager,




        In response to a job vacancy posting for the position of ________________, I am taking this opportunity to tender my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my M.B.A., a forthcoming Master s degree in Cyber Security Policy, and more than 25 years providing high-performance project management, systems and IT infrastructure administration, technical support, and IT operations management in the government judiciary. I am currently with the Administrative Office U.S. Courts as a Program Manager of the IT Services Division, following my tenure as an IT Specialist and Team Lead of the Courts Infrastructure Services Branch. For more details, please take a moment to go through my resum .


In leveraging my project management and technical operations management competencies, I also bring to the table my personal strengths that include a passion for achieving business objectives through sustained customer-focused and results-driven leadership excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals so critical in fostering a collaborative work environment with colleagues in meeting shared commitments in highly demanding IT operations.


I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I can help achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.








Attachment: Resum




Douglas Trent

- 9602 Starboard Ct.Ÿ Cheltnham, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Program Manager ▪ C.I.O ▪ Business Manager ▪ Consultant

Qualifications Profile


    Dynamic, self-assured, and results-driven IT management professional with more than 25years providing high-performance project management, systems and Infrastructure administration, technical support, and IT operations management in the government judiciary.

-    Exhibited strong dedication to process efficiencies in IT project management and business operations management, providing cost advantages that enable the business deliver excellent service while enhancing profitability.

-    Successfully managed and completed IT projects ranging from $1M to $43M in capital budgets involving all areas of developing, administering, installation, and maintenance of IT and network resources.

    Detail-oriented, analytical and methodical with critical thinking to resolve project issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.


Key Expertise

IT Operations Management

    Strategic Planning & Execution

    Computing Resource Management

    Procurement Management

    Relationship Management (Customers, Public, & Suppliers)

    Data & Network Management

    Concurrent Project Management

    Systems/Business Needs Analysis

    Project Progress Documentation

    Project Budget Management


    Systems & Network Administration

    Process/Workflow Improvement

    Disaster Recovery & Security Administration

    Performance Appraisal

    IT Training Course Development

    Staff Supervision & Training

    Team Building Dynamics

    IT Records Management


Professional Experience


Administrative Office U.S. Courts

Program Manager - IT Services Division Nov 2008 Present

    Provided strategic oversight on all IT acquisitions for the agency, contract administration, and management of over 35 service-based contracts, ensuring business requirements are addressed with hardware/software solutions that meet agency standards, and providing focused management of the Division s $15M annual IT budget, ensuring compliance with short-term/long term plans.

    Serve as the Contracting Officer Representative (COR) for an IDIQ IT Services and Support in managing a $43M 5-year project engagement requiring oversight for 65 contractors, and ensuring technical requirements are addressed with cost effective 3rd party contracts, establishing the Project SOW for prospective projects.

    Serve as COR for the agency s Multi-Carrier In-Building Wireless Solution estimated at $1.0M, coordinating the expansion of the existing wireless infrastructure to support a multi-carrier communications system consisting of Sprint, Verizon and AT&T.

    Serve as COR for the Network Access Control (NAC) Project estimated at $1.2M and aimed at enhancing the WLAN infrastructure to address mobility requirements of end users and visitors that include judicial staff from federal courts.

    Collaborate with the Program Director and Task Lead to resolve contractual and labor issues.

    Manage the agency s wireless service contracts estimated at $800K annually.

    Initiate and manage pilot programs, recommending new devices based on business and user functional requirements.

    Manage a project involving the deployment of over 700 Smartphones and over 300 Broadband (EVDO) devices that support the agency s mobile workforce requirements and COOP initiatives.

    Oversee the management and technical support to over 85 multi-functional devices with projects costing $200K annually, processing IT supplier contracts, Blanket Purchase Order Agreements (BPA s) and acquisition vehicles aimed at addressing IT solutions requirements and delivery services.

IT Specialist (Team Lead) - Infrastructure Services Branch Apr 2007 Nov 2008

    Led a team of 10 IT Professionals in providing technical management support to the organization s server/network infrastructure, hardware/software resources, data/network security, and remote access solutions to over 1,200 users.

    Assisted the Branch Chief with day-to-day branch technical operations and administration, managing annual budgets, providing oversight of all IT purchases to ensure user requirements were met while adhering to agency standards.

    Served as Contracting Officer Representative (COR) for a $6.2M annual contract, monitoring staff performance and providing guidance to some 42 contractors.

    Communicated to users on the severity and resolution of system outages, scheduling system maintenance, and providing management with incident reports and remediation plans on system issues that adversely affected operations.




Douglas Trent

- 9602 Starboard Ct.Ÿ Cheltnham, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Information Technology Specialist (Acting Branch Chief) Jan Apr 2007

    Assumed the interim role, supervising staff in managing branch operations, administering the IT infrastructure and associated IT resources and services covering network infrastructure, hardware and software technical support, with focus on client-server computing, while managing the Customer Services/Support Desk.

    Planned and executed acquisition, implementation, and maintenance of a multi-million dollar IT asset inventory ensuring reliable IT services to users covering electronic mail, remote and emergency access, client/server applications, desktops PC and peripheral support, voice systems, and video conferencing services supporting more than 1,200 employees over multiple networks.

Manager, Computer Specialist - Automation Support Center 2002- Mar 2003

    Managed all IT equipment, both hardware and software, providing oversight in planning, procurement, inventory management, and divestment of IT resources, ensuring business IT needs were met.

    Provided customer service to over 1,100 users in addressing hardware and software issues, developing and executing customer support policies in the installation, configuration and maintenance of IT resources.

    Coordinated planned maintenance activities, data migrations and conversions, and system upgrades that affect network and IT resource availability to users.

Supervisory Computer Specialist - Platform and Configuration Management Nov 2000 Aug 2001

    Directed a team of automation support specialists, providing technical guidance, coaching, goal setting and team building skills to ensure team effectiveness in delivering quality products and support services.

    Managed technical service for hardware and software resources supporting desktop computing for about 1,200 users on the Local Area Network (LAN).

    Managed IT-related projects, preparing project schedules and budgets, and delivered final products on time, within budgets and user expectation.

    Standardized system configurations that effectively addressed business needs for expeditious technical support.

    Worked with management and key users to determined future desktop computing needs and proactively sourced effective solutions while determining process improvements in acquiring, deploying, and managing IT resources.

Computer Specialist - Network Services and Support Jan 1997 Nov 2000

Computer Equipment Analyst Oct 1991 Jan 1997


Education & Credentials



    M.S. in Cyber Security Policy (Expected: 2016)

    M.B.A. (2015)

    B.S. in Information Systems (2013)

Professional Training & Certifications

    ITIL Foundation Certificate in IT Service Management (2015)

    Master Certification in Program Management, George Washington University (2015)

    Moving from Operational Manger to Strategic Leader (2015)

    PMP Prep Course (2008) | Mid-Level Leadership Training (2007)

    Master Certification in Information Technology Project Management, George Washington University (2005)

    Project Scheduling & Cost Control (2005) | Risk Management (2005) | Quality for Project Mangers (2005)

    Managing Projects (2005) | Contracting For Project Managers (2005) | Supervision & Staff management (2002)

Professional Affiliations

    Member: PTSO, Gwynn Park Middle School

    Election Judge: Prince George's County

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