Resume Writing ?

The Following Text Is An Unformatted Professional Resume Sample

From The Writers At The Resume Writing Group, Inc.

This Resume Has Not Been Formatted


ORDER YOUR OWN LETTER-PERFECT, JOB-WINNING RESUME AND IT WILL BE COMPLETED AS SOON AS YOU NEED!
Click HERE!



Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● Hxxx-xxx-xxxx / Cxxx-xxx-xxxx ● abc@xyz.com

IT Change Manager / Project Coordinator / Senior Business Analyst

Release Management ~ Business Process Analysis ~ Problem Solving

Process Improvements ~ SDLC ~ Waterfall Methodology ~ Staff Training & Leadership

 

Profile

         Offer strong project leadership experience with the ability to identify requirements, develop project scope, and navigate delivery within timeline, scope, and budget constraints.

         Excel at interfacing with key stakeholders to propel forward-moving efforts and control expenses.

         Skilled at risk management, strategic planning, training, vendor relations, and standardizing best practices to boost productivity.

         Possess a polished blend of team-building, coaching, mentoring, documentation, and problem solving skills.

         Extremely well-versed in process improvements, change management, configuration management, workflow documentation, and fostering client relationships that result in significant revenue and profitability growth.

         Highly effective communicator; able to coordinate, empower, and guide cross-functional teams in accomplishing objectives and meeting deadlines in a fast-paced, high-growth, and diverse environment.

         Methodical and perceptive; constantly focus on optimizing software/system performance, reliability, usability, security, and compliance.

 

Professional Experience

 

Hudson's Bay Company, 2012 to Present

Senior Business Analyst

         Determine and clarify clients business processes and requirements, and effectively translate top-priority requirements into functional designs.

         Devise test plans based on client requirements and perform validation efforts to ensure accuracy.

         Facilitate onsite user acceptance testing (UAT) to achieve quality goals and convey defects to Product Management team for prompt resolution.

         Headed IT project phases for Hudson's Bay and Home Outfitters gift registry initiatives including mobile application and Home Delivery product.

 

Signature Consultants Wells Fargo Advisors, 2011 to 2012

Business Systems Analyst Test Environment Application Support

         Participated in internal SWOT analysis which identified 58 pain points within testing community, and played a key role in devising 11 possible solutions.

         Orchestrated environment refresh, oversaw internal and external process documentation, and administered in-depth quality assurance reviews for multiple applications.

         Assessed scheduled testing of application and infrastructure changes to reveal possible environment impacts.

         Provided first-call support for environment issues, successfully resolving 79 issues in 1.56 days on average versus typical time of three days.

         Actively assisted in training, onboarding, motivating, and mentoring new team members.

 

Ajilon Consulting Express Scripts, 2010

Customer Service Operations Specialist

         Spearheaded queue management and optimization by analyzing trends and other data to identify root causes for decline in service levels.

         Delivered instructions to all sites and authorized routing changes to enhance queue handling and performance.

         Monitored and regulated outsourced call volumes to verify adherence to service level expectations.

 

Continued ►

 

 

Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

 

Components Unlimited Consultants Staples Promotional Products, 2009

Business Analyst

         Authored requirements for back-end systems, collected and analyzed critical business data, and developed high-impact decision support software.

         Tested, validated, and revamped business models as needed to meet or exceed goals.

 

AT&T (formerly Southwestern Bell Corporation), St. Louis, MO, 1995 to 2008

Sr. Business Analyst / Release Manager (2005 to 2008)

         Contributed solid project leadership talents toward supporting product development for commercial broadband (DSL) applications by controlling budgets, tracking expenses, devising project scopes, determining required resources, formulating work plans, and establishing benchmarks, timelines, and release calendars.

         Provided Waterfall training to company directors during merger and delivered vital support during project releases, version upgrades, and patches.

         Documented changes, scripts, and methods to ensure successful modification of original tool customization.

 

Sr. Business Analyst (2002 to 2005)

         Delegated work assignments and monitored progress and deliverables to minimize exposure and risk.

         Championed the complete SDLC process, exhibiting exceptional proficiency in scope development, goal setting, and producing process flows and models.

                     Seamlessly liaised between IT and client to gather precise user requirements for software developers.

         Steered software implementations for multiple technologies encompassing Oracle, Solaris, Windows Server, and web portals across numerous servers in a 24x7 support environment.

 

Analyst / Change Manager (2000 to 2002)

         Governed change management including approving change requests, documentation of associated processes and procedures, risk management, and contract compliance.

         Prepared and delivered project reviews and updates to clients and internal management.

         Oversaw DSL ordering system development and implementation phases, facilitated timely and accurate invoicing, and assessed project profitability, revenue, margins, bill rates, and utilization.

 

Team Manager, Emerging Products Center (1999 to 2000)

         Trained, scheduled, supervised, motivated, and developed 15 employees in performing inside sales/customer service functions in support of DSL, ISDN, and web hosting services.

         Chosen and awarded as Top St. Louis Sales Manager in 2000 based on revenue production.

         Achieved and maintained a 60% close rate and sold more than 800 ADSL orders in 1999 alone.

         Held accountability for resolving escalated complaints and maintaining high levels of customer satisfaction.

 

Agent Account Manager, Southwestern Bell Wireless (1997 to 1999)

         Expanded SBC Wireless by adding kiosks at eight Schnucks locations, dramatically increasing visual presence and sales, and resulting in subsequent kiosks at Wal-Mart and Sam s Club stores.

 

Consumer Sales Representative (1995 to 1997)

         Consistently exceeded sales goals and ranked #1 among 20 peers in revenue generation.

 

Education & Credentials

 

Master of Business Management, Fontbonne University, St. Louis, MO

Candidate, Project Management Professional (PMP) Certification

Bachelor of Science, Fashion Merchandising, Fontbonne University, St. Louis, MO

 

Technology

 

C, C++, UNIX, PeopleSoft Enterprise, SharePoint, Citrix, Microsoft Office Suite (Word, Excel, Visio, Project), Oracle, DB2

 

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● Hxxx-xxx-xxxx / Cxxx-xxx-xxxx ● abc@xyz.com

 

 

 

 

 

 

 

 

DATE

 

 

 

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

 

Dear__________________:

 

I am currently seeking a challenging career opportunity as a (INSERT TARGET POSITION) and am submitting my resume for your review. In advance, thank you for your time and consideration.

 

I offer a substantial background as a senior-level business analyst, proficiency in leveraging the Waterfall methodology to coordinate broad-scope IT projects, and proven strengths in personnel training, mentoring, coaching, and management. My extensive experience across business needs analysis, change management, conflict resolution, and software release management capacities indicates my versatility and ability to guide projects in any environment. To complement these qualifications, I offer sound analytical, strategic planning, budgeting, and scheduling skills which are fundamental as a (INSERT TARGET POSITION).

 

As a proactive contributor to your organization, you will find me to be a stellar leader committed to supporting you in achieving your objectives through excellent technical acumen, organizational skills, and dedication to customer service excellence. I am confident that I would be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

<< Previous           Back to Sitemap           Next >>

Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!

Click HERE!

Members Of The Following Resume Writing Associations:


BBB Rating : A+


Proud Sponsors Of:
 

 


 

For General Customer Service, Call Us Toll Free At 1-800-466-3076 Or Email Our Writers By Clicking HERE

 Resume Writing Group © 2005-.   All graphics & text on ResumeWritingGroup.Com are either owned or licensed by our company and may
not be reproduced without expressed, written consent.  Terms of service and rules for guarantees may be reviewed here...
*our resume writing Guarantee requires clients to save receipts as proof that they've submitted COPIES OF their NEW resume to a minimum of 40 employers USING OUR ADVICE.   REFUNDS ARE LIMITED TO RESUMES AND DO NOT INCLUDE ADDITIONAL SERVICES SUCH AS COVER LETTERS.REFUNDS CAN BE CLAIMED UP TO 90 DAYS AFTER PURCHASE.