Dedicated and accomplished Strategic Leader with 20+ years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in improving efficient business operations. Equipped with an ability to manage vendor relationships, oversee financial functions, diffuse escalated operational situations, and managing human resources operations. Offer solid supervisory abilities with experience in leading large-scale projects, working with cross-functional teams, and implementing innovative processes.

Operations Management Team Leadership/Motivation Training/Coaching Generating Presentations

Project Management Customer Service/Support Counseling/Case Management Contract Management

Client Invoicing/Billing Database Management Strategy Development Bilingual, English/Spanish

  Directed day to day operations of a successful cleaning company with a concentration on increasing productivity, revenue, and customer satisfaction levels

  Built a book of business consisting of over 70 commercial and residential clients, identified potential clients within the community, and completed business development functions

  Hired and supervised staff members which required providing performance evaluations, managing paperwork, and diffusing escalated disciplinary situations

  Coordinated licensing and bonding requirements, obtained business insurance on behalf of the organization, managed client/vendor contracts, and created cleaning bids for potential clients

  Instrumental in completing home staging projects which included various landscaping aspects such as designing container gardens

  Utilized superior communication and interpersonal abilities to maintain positive relationships with both new and existing clients which resulted in significant operational revenue 

  Facilitated several administrative functions within a government agency which included launching the differential response program throughout a rural area of Nevada

  Reviewed/assessed incoming cases, met with families in the community, and worked closely with the Division of Family Services located in Nevada

  Completed detailed cases analysis and entered findings into UNITY, closed cases once completed, and provided assistance to families in regards to basic needs such as education, medical, emotional, and environmental

  Recognized as the Counselor for approximately 60 adults being treated within the facility which required creating treatment plans, providing individualized counseling, and running group counseling on addiction and relapse prevention

  Coordinated family awareness groups, attended court hearings as needed, and made appropriate recommendations to Judges

  Provided outside referrals to clients prior to discharge, successfully diffused escalated client situations, and supervised staff members

Alternate Teaching Parent/Counselor, United Methodist Children s Home, 2003-2004

Intake Therapist, North Little Rock Community Mental Health, 2000-2003

Family Service Worker, Department of Human Services, 1997-2000

Member, City of Elko Park and Recreation Board, 2015-2017

Member, City of Elko Park Beautification Board, 2016-2017

Member, City of Elko Park Garden Club, 2006-2017

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Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in operations and strategic leadership roles within a variety of industries with experience in developing innovative operational strategies, managing human resources functions, and supervising cross functional teams. In addition, I have strong experience in maintaining rapport with members of the community and diffusing escalated situations.

To complement my professional experience, I also possess an impressive educational background which includes a Master s Degree in Psychology/Sociology from Drake University.     

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy