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Retail Operations Manager
- Results-driven Leader possessing 25+ years of experience in fast-paced retail environments.
- Regarded for ability to implement innovative merchandising strategies to significantly boost sales revenue.
- Dynamic interpersonal communication skills, instrumental to delivering top notch customer service and fostering a positive customer experience.
- Recognized as regional and district holiday model store via Merchandise Point Person Employer of the Year with Ka Lima O Maui.
- Awarded Training Manager of the Year across 300+ stores in the Pittsburgh region.
- Best New Store Performance in the zone and Best Store in Region for Company Charity Directives awards.
TJ Maxx- Kahului, Maui 2015-Present
- Received multiple merit based promotions due to strong leadership abilities.
- Direct all daily operations within a store generating $11M annually.
- Deliver high quality customer service; successfully enhance customer experience and promote repeated business.
- Streamline existing processes to significantly increase operational efficiency; devise strategic plans, mitigate risk and make knowledge based recommendations to upper level management.
- Heavily involved in team building initiatives, including interviewing, hiring and performing in depth training.
- Demonstrate strong leadership skills while closely monitoring employee performance.
- Responsible for ensuring safety and effectively implementing shrink reduction programs.
- Oversee inventory of 80,000+ units, as well as rewards program and charity projects.
- Facilitated opening of single Island Maui market.
TJ Maxx, Aiea, Hl 2012-2015
- Implemented highly effective merchandising strategies to significantly boost sales revenue.
- Thoroughly analyzed sales information to identify trends and devise strategic plans / forecasts.
- Promoted high quality customer service throughout all daily operations.
- Successfully reopened Hawaii market.
TJ Maxx, Savannah, GA; Merchandise and Operations Manager 2006-2012
TJ Maxx, Alexandria, VA; Merchandise Manager 2001-2006
TJ Maxx- Baltimore, MD; Merchandise Manager 1999-2001
Eckerd Drug, Harrisburg, PA; Store Manager 1980-1999
Airline and Travel Diploma, Wilma Boyd Career Schools, lnc, Pittsburgh, PA; 1979
High School Diploma, Mapletown High School, Greensboro, PA; 1977
Volunteer: Hawaii Food Bank, Pacific Whale Foundation, Susan G. Komen Race for a Cure
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