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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx |


Retail Operations Manager


Profile of Qualifications


  • Results-driven Leader possessing 25+ years of experience in fast-paced retail environments.
  • Regarded for ability to implement innovative merchandising strategies to significantly boost sales revenue.
  • Dynamic interpersonal communication skills, instrumental to delivering top notch customer service and fostering a positive customer experience.


Key Achievements


  • Recognized as regional and district holiday model store via Merchandise Point Person Employer of the Year with Ka Lima O Maui.
  • Awarded Training Manager of the Year across 300+ stores in the Pittsburgh region.
  • Best New Store Performance in the zone and Best Store in Region for Company Charity Directives awards.


Professional Synopsis


TJ Maxx- Kahului, Maui 2015-Present

Operation Manager

  • Received multiple merit based promotions due to strong leadership abilities.
  • Direct all daily operations within a store generating $11M annually.
  • Deliver high quality customer service; successfully enhance customer experience and promote repeated business.
  • Streamline existing processes to significantly increase operational efficiency; devise strategic plans, mitigate risk and make knowledge based recommendations to upper level management.
  • Heavily involved in team building initiatives, including interviewing, hiring and performing in depth training.
  • Demonstrate strong leadership skills while closely monitoring employee performance.
  • Responsible for ensuring safety and effectively implementing shrink reduction programs.
  • Oversee inventory of 80,000+ units, as well as rewards program and charity projects.
  • Facilitated opening of single Island Maui market.


TJ Maxx, Aiea, Hl 2012-2015

Merchandise Manager

  • Implemented highly effective merchandising strategies to significantly boost sales revenue.
  • Thoroughly analyzed sales information to identify trends and devise strategic plans / forecasts.
  • Promoted high quality customer service throughout all daily operations.
  • Successfully reopened Hawaii market.


TJ Maxx, Savannah, GA; Merchandise and Operations Manager 2006-2012

TJ Maxx, Alexandria, VA; Merchandise Manager 2001-2006

TJ Maxx- Baltimore, MD; Merchandise Manager 1999-2001

Eckerd Drug, Harrisburg, PA; Store Manager 1980-1999




Airline and Travel Diploma, Wilma Boyd Career Schools, lnc, Pittsburgh, PA; 1979

High School Diploma, Mapletown High School, Greensboro, PA; 1977

Volunteer: Hawaii Food Bank, Pacific Whale Foundation, Susan G. Komen Race for a Cure

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