- 1102 E Oak St Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

(Date)

(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)

Dear Hiring Manager,

        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my more than 23 years providing high-performance customer service and operations management support in the healthcare and financial service sectors. I am currently with Bank of America in Plano, XXXXXX as a Foreclosure Specialist Team Lead providing exceptional customer service. A more relevant experience comes from my earliest job with Protective Dental Care in Dallas as an Account Manager providing contract renewal and customer emergency services in the healthcare industry. For more details, please take a moment to go through my resum .

In leveraging my customer service competencies, regardless of industry, I bring to the table my personal strengths that include a passion for going beyond expectations in achieving business objectives through sustainable people-centric and results driven work excellence. In addition, I also offer my social and interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals so vital in promoting a market-oriented reputation, and fostering a seamless collaborative work experience with colleagues in attaining shared commitments.

I am confident that my experience and personal strengths offer the right mix of qualifications with which I can build a mutually rewarding career as part of your healthcare account management team. Should you need further information, or would prefer to schedule an interview, please do not hesitate to reach me through any of my contact points indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

CARRIE BECKWORTH

Attachment: Resum

- 1102 E Oak St Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Patient Admission/Registration / Account Management (Healthcare)

Qualifications Profile

    Self-assured, dynamic, and results-driven professional with more than 23 years providing high-performance customer service and operations management support in the healthcare and financial service sectors.

-    Proven passion in process efficiencies in delivering outstanding customer service that enable the company to achieve cost and product quality advantages in highly competitive markets.

-    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Well-organized and resourceful with multitasking and prioritization skills that optimize limited resources to achieve outstanding results independently or in a collaborative engagement.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

Sales Management Support

    Multiple Account Management

    Customer Service Management

Business Operations Management

    Business Development

    Claims Management

    Risk Management

    Fiscal & Budget Management

    Property Foreclosure & Bankruptcy Administration

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

Administration

    Healthcare Service Administration

    Policies & Regulatory Compliance

    Staff Supervision & Training

    Data Processing & Records Management

Technical

    Apps: EDI Applications, Yardi. Electronic Payment Systems

    OS: MS Windows & AS400

    Productivity Tools: MS Office on Windows (Word, & Excel)

Professional Experience

Relevant Experience

    Managed small group accounts, renewing dental contracts and handling acknowledgement letters, addressing complaints and requests for enrollment from customers and brokers.

    Served as Member Service Coordinator (Apr 1998 Mar 1999) interacting with a diverse customer base to promote company services, processing grievance complaints, and adjusting reimbursements to customers as needed, , .

    Served as Customer Service Representative (Mar 1993 Apr 1998) handling high-volume customer calls and processing emergency referrals from customers.

Others

    Provided team direction in managing a Federal Housing Administration (FHA) post-sale team tasked with processing customer conveyance and claims, serving as a liaison in FHA claims and issue resolution.

    Assigned loans to the Foreclosure Specialist for processing claims, generating daily reports on production statistics.

    Compiled P260 loan completion for updating Yardi, posting electronic payments to customer loans, and processing high-volume EDI error codes to HUD for payment.

    Conducted on-the-job training of new associates, while overseeing QA performance audits and follow-ups.

    Managed and administered FHA, Conventional, VA and subprime loans for government compliance, addressing legal issues to determine foreclosure referral process, and auditing all foreclosure and bankruptcy files submitted.

    Analyzed the company servicing cycle to ensure best practices in providing foreclosure and bankruptcy services.

    Identified high-risk transactions and provided risk mitigation plans covering foreclosure and bankruptcy situations, adhering to legal status while developing solutions for delinquent clients.

    Ensured compliance with regulatory standards, policies and practices, addressing control weaknesses, compliance breaches and operational loss events.

    Managed a portfolio of delinquent loans (90 day plus), implementing strategies to bring the loan current, and determining options to modify terms in compliance with investor guidelines.

Education & Credentials

    Diploma, ATI Technical School, Dallas, XXXXXX (1989)

Professional Training & Certifications

    Foreclosure | Customer Service Insurance | Loss Mitigation/Workout | HMO Insurance