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Career Profile

 

Experienced operations and administrative professional with several years of experience and a proven ability to lead others and provide comprehensive support within high-stress non-profit environment. Experienced in managing large-scale volunteer programs, implementing volunteer recruitment strategies, improving volunteer engagement levels, and supervising cross-functional teams. Equipped with a keen ability to manage complex projects within the community in addition to maintaining positive rapport with co-workers, vendors, clients, and volunteers.

 

Key Competencies

 

       Program Management

       Volunteer Retention

       Non-Profit Industry

       Community Involvement

 

       Grant Management

       Strategy Development

       Volunteer Recruitment

       Bilingual, Spanish/English

 

       Team Leadership

       Training/Coaching

       Complex Problem Solving

       Data Collection/Analysis

 

Professional Experience

 

Habitat for Humanity, Greater San Francisco 2015-present

Volunteer Services Manager

  Oversee the development and implementation of both short-term and long-term volunteer recruitment strategies focused on meeting project/program needs

  Supervise a team of 3 full-time employees which requires providing individuals feedback and coaching in addition to monitoring volunteer engagement and handling unfilled volunteer needs

 

Eden Housing Resident Services, Inc. 2014-2015

Volunteer Programs Manager

  Directly managed several operational functions within a fast-paced non-profit environment with a focus on increasing productivity and efficiency

  Designed and implemented a streamlined volunteer program which included long-term strategies/goals, volunteer documentation, and a volunteer database in Salesforce

  Analyzed current organizational needs in order to determine volunteer needs, provided training to new volunteers, and assisted with several grant submissions

  Played a lead role in 17 projects within 9 sites which required over 250 volunteers in addition to overseeing financial literacy workshops delivered at 56 sites in the Bay area

 

CoachArt 2013-2014

Volunteer Supervisor

  Coordinated all volunteer management functions within a non-profit organization which included creating volunteer recruitment strategies, sourcing volunteers, and training new volunteers

  Oversaw volunteer assignment opportunities and designated assignments, maintained a complex volunteer database, and coordinated internal volunteer communications such as bi-monthly newsletter

  Implemented comprehensive pilot programs and program evaluation tools which assisted in evaluating volunteer programs in addition to launching an online volunteer orientation webinar series

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Professional Experience Continued:

 

Volunteer Los Angeles 2004-2013

Manager, Agency Partnerships & Training (2011-2013)

  Utilized superior communication and interpersonal abilities in order to successfully promote and manage services aimed at local non-profits and public agencies

  Successfully recruiting over 75 agency partners which acted as volunteer referral sites, developed unique presentations, and provided quarterly volunteer management training

  Led the execution of the organization s inaugural National Volunteer Week Volunteer Management Training Series (2012) which included over 150 non-profit organizations and public agencies

Manager, HandsOn Volunteers (2009-2011)

  Facilitated the implementation of program infrastructure and engagement strategies for volunteer, non-profits, and public agencies which required developing program marketing such as brochures, web content, flyers, and online postings

  Sourced and recruited over 55 volunteer referral sites, maintained a complex online calendar of community events, and provided information to volunteers related to monthly volunteer opportunities

  Provided volunteer management training to 70 agencies/organizations, supervised cross-functional support teams, and created quarterly reports which monitored volunteer referral and satisfaction

Resource Coordinator, Community Court (2008-2009)

  Supported comprehensive support to a community court which included processing client referrals, providing guidance to clients on program services, and registering new clients

  Handled various financial operations such as collecting program fees and granting fee waivers, developed financial reports, and monitored client status within the court system

  Fostered positive relationships with both internal and external clients which resulted in an increase in rapport with court administration such as Judges and Commissioners

Program Coordinator/Interim Director, Youth Programs (2005-2008)

  Supervised various operational functions with a concentration on recruiting and managing a team of over 50 mentors per year for over 3 years which served over 150 youth

  Managed a team of 3 full-time staff members which were tasked with facilitating a youth program and managing regulatory and financial compliance

Program Assistant, Youth Programs (2004-2005)

  Coordinated several logistical operations within a non-profit environment which included recruiting and training 40 volunteer mentors and 40 student mentees for 3 years

  Designed and implemented life skills and leadership training for over 3,000 at-risk youth in addition to leading service projects within the local community

 

Additional Professional Experience Includes: AmeriCorps Ambassador, AmeriCorps (2003-2004)

 

Education

Some College, Cinema Television Arts, California State University, Northridge

Completed, The Points of Light/HandsOn Network Volunteer Management Training Program

Completed, The Points of Light Youth Leadership Institute Certificate Program

Volunteer Experience

Co-Chair, AmeriCorps Alums, Los Angeles Chapter

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