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Workers Compensation ~ Benefits Administration ~ Employee Relations
Training & Development ~ Policy Development ~ Performance Management
Proficiency in HR functional areas including recruitment, interviewing, hiring, orientation, benefits, compensation, training, attendance tracking & verification, staff recognition and retention, HRIS administration, and performance management.
Advanced knowledge of employment laws spanning FMLA, ADA, EEO, OSHA, and Workers Compensation (WC).
Constantly foster a respectful workplace climate essential to maximizing staff retention, morale, and cohesiveness.
Solid expertise in internal communications, budget administration, employee engagement, and conflict resolution.
Able to provide practical, forward-thinking, and budget-compliant recommendations on manpower and human investment.
Highly skilled at connecting with, motivating, and leading people from diverse cultures and backgrounds.
Excellent talents in advising supervisors and management in employment laws and HR policies to reduce company risk and liability.
Creative Benefits & Insurance Solutions, 2015 to 2017
Manager of Office & Workers Compensation
Reporting directly to company president, helmed complete spectrum of administrative operations encompassing Workers' Compensation, procurement, vendor management, general accounting, internal communications, HR support, and client relations.
Delivered top-level executive assistance by orchestrating travel logistics, coordinating meetings, delegating tasks to administrative personnel, and maintaining registrations and memberships.
Steered HR activities such as recruiting, new hire orientations, training, HRIS administration, determining benefit eligibility, time/attendance tracking, and consulting with managers on staff performance issues and action plans.
Managed WC claims for self-insured clients and served as primary point of contact for injured workers, clients, and claim adjusters.
Received initial reports of injury, set up claims with TPAs, coordinated care, monitored Return To Work status, provided authorizations for treatment and provider billing, and participated in periodic claim review meeting to mitigate risks.
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Professional Experience continued
United American Companies, 2003 to 2015
Director of Human Resources
Steadily advanced through a series of promotions to spearhead full-scope HR operations including hiring, orientation, training, regulatory compliance, performance management, benefits administration, and policy & procedure development.
Assembled comprehensive procedural and training manuals to standardize and streamline daily operations, critical to controlling costs and minimizing risks.
Concurrently supported needs of HR Outsourcing Services and Employee Benefit Agency Services for average personnel base of 2,000.
Analyzed client s company benefit plans and designed new plans to enhance benefits offerings to employees while ensuring rigorous compliance with defined budgets.
Oversaw HIPAA compliance, WC and unemployment claims, interviewing, candidate selection, staff development, and employee evaluation process.
Counseled and advised line managers and supervisors in disciplinary action process, conducted employee climate surveys, generated ongoing department reports, and provided sensible and strategic recommendations to executive management.
Captured up to $400K in annual benefit plan savings for client having 400 employees.
Joined forces with IT department to design and implement software solution which automated and expedited unemployment claims processing.
Resourcefully implemented cross-training to ensure consistent back-up support in unforeseen absences, vital to maximizing organizational continuity.
Partnered with State Senator Jack Brandenburg s team to draft and pass several bills to amend Michigan s Unemployment Insurance Act.
Proactively established and administered cross-reference system to streamline tracking of FMLA, UIA, and Disability claims.
Baker College, Clinton Township, MI
BBA, Human Resource Management, cum laude, 2010
HR Certification Institute
Certified Professional in Human Resources (PHR)
Society for Human Resources Management
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