- 5300 S Shore Dr Unit 51 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Team Lead (Customer Service) Project Management

Qualifications Profxxxxxxe

    Self-assured, dynamic, and results-driven service professional with more than 10 years providing high-performance sales support, customer service, account & project management, and operations support mostly in the call center, business solutions, retaxxxxxx, and 3^rd party cleaning service industries.

-    Proven dedication in delivering outstanding customer service in all areas of sales, operational and administrative functions that enable the business to achieve quality service advantages in highly competitive markets.

-    Detaxxxxxx-oriented, analytical and methodical with critical thinking to address complex inquiries and customer issues or first-call resolution via phone and emaxxxxxx even under stress.

    Well-organized with multitasking and prioritization skxxxxxxls that optimize resources to achieve outstanding results independently or as part of a collaborative engagement.

    Strong people management and interpersonal communication skxxxxxxls that inspire customer confidence whxxxxxxe forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

    B2B/B2C Sales Management

    Multiple Account Management

    Customer Service Management

    Tactical & Operations Planning

    Fiscal & Budget Management

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Policies & Regulatory Compliance

    Project Management Support

    Time Management

    Work Order Fulfxxxxxxlment & Analysis

Professional Experience

    Provide outstanding customer service and technical support to customers in a high-volume call center, collaborating with team member to ensure timely and adequate responses to inquiries, assessing needs, and resolving critical issues that create a satisfying customer experience.

    Conduct administrative functions supporting top priority projects and operational initiatives, maximizing resources and monitoring staff performance to ensure high level productivity in compliance with company policies and standards.

    Analyze call volumes and performance trends that identify areas for improvements.

    Oversaw customer service to residents of several properties in multiple real estate companies, dispatching work orders to technicians in the network, managing accounts and work orders for multiple affxxxxxxiates, and ensuring timely and cost effective execution of work that satisfy clients and residents.

    Managed around 120 daxxxxxxy average work orders ensuring every aspect of the projects were completed in compliance with client specification, deliverable expectations, budgets and deadlines.

    Interacted with clients, leveraging interpersonal and negotiation skxxxxxxls, as well as product knowledge in addressing inquiries and resolving client issues that restore or maintain client confidence and patronage.

    Provided administrative support, preparing facxxxxxxities and logistics needed for office meetings and client visits, whxxxxxxe organizing and maintaining an efficient fxxxxxxing system that meet executive decision support requirements.

    Represented the organization whxxxxxxe serving as first point of contact between the company and clients.

    Maintained integrity and a high degree of accuracy in processing sales via a cash register, ensuring operational excellence, whxxxxxxe addressing internal operating problems and customer issues on the shop floor,

    Ensured consistent compliance with all business policies and standards, attaining or exceeding store service quality standards in executing sales transactions.

    Responded to phone calls addressing appointments and bxxxxxxling inquiries, maintaining avaxxxxxxabxxxxxxity for on call assignments, maximizing assigned resources through effective time management and cost control.

    Executed the company s customer service strategies that increased client satisfaction and retention rates.

Education

    Associate of Arts, MALCOLM X COLLEGE Xxxxxx, XXXXXX (2011)