Confident and self-motivated Restaurant Manager with a track record of achievement rooted in achievements such as leading a high-volume, $5M eatery. Able to foster and sustain lasting professional relationships. Team-focused with a mindset driven by big-picture visions. Expert in planning daily operations, as well as staffing and inventory control functions. Thrive in settings marked by change, challenge and established timelines. Adept in multitasking to adhere to deadlines in a fast-paced environment. Possess strong ability to communicate clearly in both written and verbal format. Quick learner with the ability to work both independently and with a team.

Restaurant Operations | Customer Service Delivery | Sales | Staff Recruitment | Hiring | Training & Development

Budgeting | Marketing | Interpersonal Communication | Client Retention | Leadership | Negotiation

Talent Management | Stability & Adaptability | Budgeting | Market Research & Analysis | Strategic Planning

         Manage seven TGI Fridays locations across Xxxxxx and South Carolina; seek to improve business functions across the daily operations of each location using superb analytical and collaborative mindsets

         Lead long-term business planning at the managerial and executive levels, often working with departmental leadership to develop comprehensive fiscal plans

         Aid in the development of management plans centered on future business ventures

         Assess departmental support functions to measure efficacy; made suggestions for improvement as needed

         Collaborated with General Managers to create special program budgets

         Field escalated Guest Relation concerns brought forth by patrons as they arise

         Closely monitor departmental budgets using firm budgetary controls

         Resolved daily issues as they arise; delexxxxxxte response actions to the proper employees or department

         Represent the Operations Department in board functions and deliver progress reports during meetings

         Solve dispute amongst employees or departments as they arise; ensure daily work completion is not hindered

         Suggest candidates for promotion in working with employees; closely get to know the capabilities of each individual in the process

         Headed daily pre-shift and weekly departmental meetings to heighten levels of orxxxxxxnizational efficiency; directed staff in daily work assignments to maximize productivity and develop optimal schedules

         Frequently monitored restaurants to take needed action to fuel food quality and service standards

         Minimized equipment misuse and loss using proper training and restaurant supervision; devised workflows and assigned tasks that fueled regulatory compliance

         Directed employees to adhere to food safety protocols and quality control best practices


         Optimized profits by controlling daily food, beverage and labor costs

         Devised sales forecasts and schedules to reflected desired productivity goals


         Commenced negotiation of vendor contracts and kept updated records of contracts as they were finalized

         Developed and mentored a staff team that provided caring, professional service in accordance with policies and business initiatives

         Called on strong interpersonal skills to positively communicate with guests and staff

         Increased weekly revenue by 10%, among other notable feats

         Orxxxxxxnized and directed daily work assignments of assigned staff to maximize productivity

         Founded and sustained exceptional customer service standards at all times


         Collaborated with the Executive Chef to analyze and approve all food and beverage selections

         Worked in partnership with the Chef and Cooks to plan menu plans for special events or occasions

Associate of Science, Food Industry Management, Michixxxxxxn State University