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Relocating to Tampa, Florida

Training & Development Operations Multi-Unit Management

Employee Retention Sales Growth Policy & Procedure Development

         Extensive managerial skills including staffing, employee development, financial administration, creating company procedural and training manuals, shrink reduction, and human resources.

         Adept throughout full spectrum of inventory management processes encompassing forecasting, scheduling, vendor relations, quality assurance, and budget compliance.

         Proactively evaluate processes to uncover areas of weakness, and implement solutions that streamline business operations, elevate personnel performance, and achieve revenue targets.

         Highly skilled at connecting with and managing people from diverse cultures and backgrounds.

         Well-versed in strategic planning, hiring qualified personnel, arranging visually-compelling merchandise displays, and P&L optimization.

         Constantly foster a respectful workplace climate essential to maximizing staff morale and retention.

         Within first four months with Nautica, proactively consolidated three part-time positions into one full-time position to capture considerable labor savings.

         Championed efforts to attain and exceed monthly corporate sales goals throughout 2017 to date.

         Aligned, inspired, mentored, and led team at Nautica to exceed previous year s sales and consistently produce on average 11% above goal.

         Presented with Spark award in 2015 for ranking as top performer company-wide.

         Recognized as one of only three managers organization-wide to grow sales in 2012 (6% increase), 2013 (8% increase), 2015 (2.5% increase), and 2016 (3.1% increase).

         Introduced regular specials to consistently increase revenue during tenure with The Dairy Belle.

         Compiled enterprise-wide training manual at The Mortgage Exchange which dramatically amplified sales pipeline from $9M to $49M in 60 days.

         Created and instituted highly effective training curriculum at The Mortgage Exchange which bolstered sales by 10% after only 45 days, and substantially solidified employee retention by 75%.

Nautica, Tanger Outlet Mall, Nags Head, NC, 2016 Present

Retail Store Manager

         Spearhead full-scope store operations including hiring, training, scheduling, delegating assignments, merchandising, P&L management, customer satisfaction, and community networking.

         Consistently achieve corporate performance standards for product sales, customer service, productivity, inventory accuracy, and expense control.

         Achieve on average 22.23% conversion rate and 2.74% UPT, (solid growth from 19.06% customer conversion rate and 2.32% UPT).

         Evolved store location to rank among top three nationwide for customer email capture and retention, and among top five nationally for customer contributions to charity program.

Continued ►

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Professional Experience continued

Kitty Hawk Kites, Nags Head, Corolla, Duck, Waves, NC, 2011 2016

Retail Store Manager

         Held full accountability for multiple locations while concurrently managing Natural Life store in Nags Head.

         Promoted in 2014 to oversee flagship location comprising over 10,500 SKUs, 29 employees, and three assistant managers.

         Helmed daily operations encompassing hiring/staffing, orientation, training, scheduling, financial administration, procurement, payroll, community relations, team-building, and personnel leadership.

         Arranged visually-appealing merchandise displays to convert prospects to sales.

         Coordinated water sport adventure equipment rentals for Corolla, NC.

         Planned and orchestrated only profit-making event of 2014 (American Kite Association Annual Meeting).

Caribou Coffee, Naperville, IL, 2010 2011

Assistant Store Manager

         Collaboratively directed daily business operations including hiring, training, staff scheduling, employee relations, team-building, and personnel supervision.

         Effectively controlled branch financials, inventory ordering, and vendor relationship management.

I ll Do It Handyman Service, Naperville, IL, 2008 2012

Owner

         Established, launched, and operated home maintenance business specializing in painting, plumbing, light electrical work, carpentry, drywall repair, and landscaping.

         Governed all facets of business operations from marketing and financial administration, to hiring and directing subcontractors for large projects.

The Dairy Belle Ice Cream and Foods, Hammond, IN, 2005 2008

Operations / Store Manager

         Shepherded daily store operations encompassing financial administration (i.e. budgeting, accounting, reconciliations), distributor relations, inventory control, customer service, sales, and vendor management.

         Successfully managed human resource functions, from scheduling and supervising staff through processing payroll.

The Mortgage Exchange, Chicago, IL, 2001 2008

Sales Manager / Corporate Trainer / Senior Finance Strategist

         Drove B2B sales by researching, prospecting, and qualifying opportunities with banks, credit unions, financial planners, community service groups, accounting firms, and collection agencies.

         Trained, coached, empowered, and mentored high-performing sales personnel to achieve assigned goals.

Master s Certificate in Leadership and Training

Mendoza Business School - University of Notre Dame

CPR and First Aid Certification, American Red Cross

Food Service Sanitation Manager Certification, Illinois

Microsoft Office (Excel, Word, PowerPoint, Outlook), Counter Point, Calyx Point, ACT, iLead,

Time Clock Plus, When to Work, My Invoice and Estimates, Kronos, Store Force, Concur