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Yyyyyy x. yyyyyy
- 16355 San Dario Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Health /Clinical Informatics Specialist/Analyst ▪ Health IT manager
Qualifications Profile
Self-assured and results-driven solutions provider & management professional in the field of technical service and IT project management with more than 10 years mostly in the IT solutions industry focused on healthcare operations.
- Proven dedication to delivering outstanding client/user technical services, maximizing the advantages of IT systems functional features that provide process efficiencies in highly demanding business functions.
- Detail-oriented, analytical and methodical with critical thinking to resolve professional relationship and complex technical work issues even under stress.
Well-organized and resourceful, with multitasking skills that optimize resources to achieve outstanding results.
Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.
Key Expertise
Technical Sales Management
B2B/B2C Sales Management
Customer Service Management
Relationship Management (Clients, Stakeholders, Public, & Suppliers)
Technical Service Support
Operations Management
Healthcare IT Operations
IT Systems Administration
Process/Workflow Improvement
Policies & Regulatory Compliance (i.e., HIPAA, Medicare, Medicaid)
IT Project Management
SDLC Project Management Systems/Business Needs Analysis
Project Budget Management
User Acceptance Testing (UAT)
Post Project Support & review
Technical
Electronic Health Record System
Data Management & Analysis
Health Informatics
DBMS Tools: SAS Enterprise, R Console, Statsoft, etc.
Productivity Tools: MS Office (Word, Excel, PowerPoint, & Outlook)
Professional Experience
Cradle Solution, Inc. Ÿ Xxxxxx, XXXXXX Technical Support Manager Jan 2006 Present
Provide strategic direction in managing technical support services, supervising a team of IT professionals and developers assigned in the healthcare sector in meeting customer and end user requirements for IT solutions. .
Serve as Solution Softer Lead Tester, developing and executing user acceptance test scripts to assess the functional features of any application prior to deployment.
Review compliance of Medicare and Medicaid to help update software developers and the end users of the application, providing appropriate user training to customers on effectively benefiting from the functional richness of the product.
Computer Affiliated Services Ÿ Xxxxxx, XXXXXX Sales Associate/ Tech Support Jan 2005 Feb 2006
Responsible for promptly addressing customer's inquiries and complaints by phone or email, leveraging on effective communication skills to restore their confidence and patronage, providing the information they need, and creating awareness on new solutions with potential benefits to customer businesses.
Promoted and sold IT software solutions with a flexible approach in addressing customer business needs, providing product presentations, and closing deals that meet sales targets.
Adek Business Enterprise Ÿ Xxxxxx, XXXXXX Office Manager Oct 2004 Feb 2005
Oversaw shipping and receiving operations of merchandise and supplies inventory items, maintaining daily record of stocks received and dispense in meeting client needs upon request.
Provided administrative support, managing in-house and 3rd party contracts in maintaining office facilities and properties, while building sustainable professional relationships with customers in supporting the sales team.
Education & Credentials
Master of Health Informatics, UNIVERSITY OF CINCINNATI Cincinnati, OH (2016)
Relevant Coursework: Healthcare & Public Health Landscape, Health Informatics, Information Systems & Technology, Health IT Standards, Healthcare Legislation, Privacy & Security, Project/Program Management, Advanced Health Care Data Analytics, Business Intelligence & Reporting, Leadership and Strategic Management in Health Settings
Professional Training & Certifications
Certification, Six Sigma Green Belt (2017) | Certification, Master Data Management (2016)
Certificate of Health IT Proficiency (CHITP) (2016) | Federal Polytechnic OKO
Certification in How to Create Information Products from Scratch (2016)
Professional Affiliation
American Medical Informatics Association (AMIA)
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