- 713 Wolf Trail Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

HR Manager Business/Customer Service / Business Manager

Qualifications Profile

    Highly self-xxxxxxtivated and results-driven service management professional with xxxxxxre than 5 years providing high-performance customer service, business operations, and HR support in the hospitality industry.

    Detail-oriented and methodical with critical thinking to address work issues even under stressful work conditions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities and dexxxxxxgraphics

Key Expertise

Business Management

    Hospitality Sales Support

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Planning & Execution

    Policies & Regulatory Compliance (i.e. OSHA, Food Safety, & Sanitation, etc.)

    Process/Workflow Improvement

HR Management (from College Degree)

    Personnel Administration

    Strategic Human Capital Planning & Execution

    Organizational Development

    Organizational Change Management

    Job Grading & Compensation Packaging

    Job Specification Development

    Manpower Sourcing & Recruitment

    Performance Appraisal

    Employee Relations Management

    Office & Staff Administration

    Records & Document Management

    MS Office. Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing

Professional Experience

Customer Service

    Provided high quality customer service in the restaurant business as a server and bartender, processing orders and ensuring guest satisfaction. Assisted customers in making their choice from menu items.

    Responded to booking calls and processed customer orders by phone and email.

    Resolved or escalated customer issues to higher management in a prompt, courteous and professional manner.

Operations Management Support

    Managed supplies inventory, ensuring continued availability of menu items for production

    Managed cash drawer, maintained bar and table sections, answered phones, and processed to go orders,

Relationship Management

    Developed and managed strong relationships with employees and management to build trust and maintain a seamless harxxxxxxnious work environment.

    Built and nurtured professional relationships with customer to preserve loyalties and repeat business.

    Mentored, coached and provided guidance to fellow workers and staff, serving as a trainer tasked with bringing new and junior to deliver their best while ensuring compliance with company policies, procedures, and health/safety regulations.

Work History

Ruby Tuesday Ÿ Xxxxxx, XXXXXX

Halliburton Hills Ÿ Kirksville, XXXXXX

Education & Credentials

    B.S. in Human Resource Management and Business Management

Xxxxxx College in Xxxxxx, XXXXXX (2016)

Professional Affiliations

    Volunteer: Shepard Boulevard Children's School, assisting the faculty in any aspect of school administration, scholastic events, and extracurricular campus activities.