Business Generalist: Human Resources ~ Operations ~ Administration

  Offering successful background in steering broad-scope operations spanning human resources, sales, account management, order fulfillment, customer service, administrative, and accounting/financial through vendor management, warehousing, inventory, distribution/transportation, DOT/regulatory compliance, loss prevention, and safety

  Active member of Society of Human Resource Management; current on FLSA and OSHA

  Motivating, hands-on leader with expertise in hiring, training, developing, and managing dynamic teams; facilitate a collaborative teamwork environment instrumental to maximizing productivity, morale and retention and proficient in full-scope personnel administration

  Excel in prioritizing, coordinating and managing projects/workflow as well as developing and implementing effective policies and procedures to maximize productivity, efficiency and use of time and resources in achieving critical deadlines and aggressive performance goals

  Customer-focused and service-oriented, with talent for identifying and addressing needs, delivering customized solutions, capitalizing on opportunities, cultivating and solidifying client relationships, and driving business growth

Vice President of HR & Operations, GCG LLC - Sumner, WA 2016-2018

  Rapidly progressed from Human Resources and Order Management to steer broad-scope business operations, with responsibilities spanning personnel and vendor management to sales, loss/fraud control and safety; included operational policies/procedures development

  Effectively hired, trained and developed staff, managed performance and oversaw employee relations as well as administered payroll/compensation and associated taxes and employee benefits; included developing and executing targeted human resource strategies supporting overall business plan and direction

  Saved company $300K through strategic vendor management along with delivery of effective fraud/loss and safety practices; 2016

Account Manager, Global Distributors Inc.-Kent, WA 2014-2016

  Expertly managed major accounts across multiple locations to optimize productivity, efficiency and high-volume revenue production

  Proficiently tracked and managed container arrivals and oversaw product distribution

  Effectively controlled inventory to meet projected and real-time needs; included out-of-state warehouse management

Dispatcher, Columbia Distribution-Kent, WA 2013-2014

  Efficiently managed 160+ driver routes in compliance with DOT documentation and regulatory requirements; lead resource on DOT compliance, with accountability for coordinating and facilitating one-on-on employee meetings on DOT standards

  Productively handled high-volume inbound calls from customers, drivers and sales team, with continual focus on optimizing customer service, satisfaction and retention

Page 1 of 2

Material Sales Customer Service Coordinator, Corrpro Companies, Inc.-Kent, WA 2011-2013

  Directed all material sales for West Coast, from needs assessment, quoting and order entry to invoicing, accounts receivable and client relationship management

  Developed and distributed detailed weekly metrics reports

  Productively collaborated with cross-functional operational, estimating and engineering department staff to ensure world-class customer servicing

  Additionally coordinated inventory and warehouse management supporting multiple warehouses

Warehouse Administrator, Philips-Auburn, WA 2007-2009

  Proficiently managed retail and international outbound shipments representing multiple product lines, including creating and processing documentation in alignment with international customs requirements; successfully boosted profit channels by streamlining shipping methods

  Interfaced with manufacturing to verify product availability as well as coordinated inventory management processes

  Effectively worked with SAP system to maximize productivity and efficiency of operations

Prior: Account Representative, Service Coordinator and Administrator; details on request

Numerous HR Courses and Business Management Seminars; ongoing

Insurance Customer Service Certificate, Clover Park Technical College-Lakewood, WA

Diploma, Henderson Bay High School-Gig Harbor, PA