Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● 323-919-9797 ● abc@xyz.com

P&L Management ~ Hiring / Staffing ~ Business Development

• Experienced in human resources functional areas which include staffing, training, coaching, motivation, payroll, conflict resolution, safety, and team-building.

         Adept at connecting with and directing people from diverse cultures and backgrounds.

• Well-versed in hospitality, real estate, and property management sectors including sales, marketing, contract administration, guest relations, maintenance, repairs, and upgrades.
• Proactively evaluate existing operations, systems, and procedures to uncover inefficiencies, and swiftly implement solutions which streamline operations.
• Continually identify and capitalize on cost improvement and revenue generation opportunities.
• Excel throughout inventory management, health and safety compliance, guest/customer service, policy & procedure development, employee relations, and forecasting.
• Energetic and highly collaborative; able to drive unified efforts across all departments.
• Consistently nurture customer relations to optimize satisfaction, repeat and referral business, company reputation, and competitive positioning.

         ServSafe Certified.

Maverik Country Stores, Saint George, UT, 2014-Present

Store Director

         Spearhead full-scope daily operations for high-volume store, gas station, and restaurant.

         Perform HR functions encompassing hiring, training, scheduling, and performance management for 12 employees.

         Consistently recognized as top performer and won multiple sales contests.

         Earned recognition in K2 Club for two consecutive years for achieving between 11%-14% growth each year (one of only 38 stores out of 300 to accomplish such growth.)

         Manage all administrative tasks such as product ordering, bank deposits, merchandise stocking, and corporate communications.

Kum & Go, Glenwood Springs, CO, 2011-2014

General Manager

         Controlled all facets of daily operations for high-volume store including staffing, scheduling, inventory control, customer service, facility maintenance, safety, loss prevention, and P&L management.

         Championed improvements to evolve store from ranking at 196 out of 425 to 6^th place, and consistently ranking among top three district-wide.

         Twice-awarded as Manager of the Month out of 175 stores.

         Leveraged strong interpersonal skills to foster productive employee relationships resulting in low turnover and excellent cohesiveness among 10 personnel.

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Hi-Point Motorsports, Glenwood Springs, CO, 2009-2011

Service Manager

         Directed service operations within Gold-certified department comprising 12 staff members.

         Rapidly propelled sales by 37% and achieved 91% customer service rating for Yamaha products.

         Meticulously inspected old repair orders to uncover $30K in unclaimed warranty repairs.

         Resourcefully established service contract program to increase revenues and profitability for department.

         Seamlessly liaised between customer and manufacturer or insurance company to optimize business continuity.

Punto Miguel Resort, Batangas, Philippines, 2008-2009

General Manager

         Oversaw complete spectrum of business operations from sales and marketing to staffing and guest relations.

         Directed, trained, mentored, motivated, and supervised team of 11.

         Boosted resort s appeal and presentation by orchestrating numerous facility repairs and substantially elevating maintenance standards.

         Added new profit centers such as watercraft rentals, small store, ocean-side massage, snorkeling, diving, fish sanctuary tours, ocean-side restaurant, and island hopping tours; successfully skyrocketed sales by 800% versus prior year.

Bert's Mega Mall, Covina, CA, 2002-2008

Service Manager

         Shepherded team of 16 technicians, cashiers, and service advisors at motorcycle, ATV, boat, watercraft and scooter dealer, with full accountability for customer satisfaction, staffing/hiring, training, quality control, and inventory management.

         Consistently promoted and supported cooperative relationships with manufacturers and insurance companies.

Desert Tanning Company, Palm Springs, CA, 1997-2002

Owner

         Initially bought one salon and nearly doubled revenues within one year ($22K to $40K net); subsequently purchased two more locations resulting in $775K in gross revenues after four years.

         Aggressively marked business throughout community including Yellow Pages advertising and radio commercials to increase ranking from bottom 10% of tanning salons to among top 10% in two years.

Zaca Lake Resort Los Olivos, CA, 1992-1997

General Manager

         Commanded daily operations for large private resort featuring 20 cabins of varying sizes capable of accommodating between 4 and 30 guests.

         Led 14 personnel across all departments: front desk staff, boat rentals, maintenance, kitchen, special events, and housekeeping.

         Strategically renovated cabins to increase rentals and revenue, and promoted resort for retreats and weddings.

Additional Experience:

Assistant Manager, Rancho Allegre, Santa Ynez, CA

Bell Captain, Alisal Guest Ranch (five-star resort), Solvang, CA