- 4822 Esedra Ct #303 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

(Date)

(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)

Dear Hiring Manager,

        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my more than 21 years providing high-performance sales & marketing, customer service, event management, administration, and financial/operations management in the hospitality and leisure industry. I am currently with KemperSports in Northbrook, IL as Interim General Manager, Fountains Country Cub following a tenure as its Director of Food and Beverage. Concurrently, I manage my own consulting business Laura Cray Consulting, successfully steering various sporting events and a major resort/country club. For more details, please take a moment to go through my resum .

In all my professional engagements managing events and driving resorts and country clubs to succeed in highly competitive markets, I have proven not just my relevant competencies, but also my personal strengths that include a passion for achieving business objectives through sustainable people-centric and results-driven leadership excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with the people I work with, including senior management, stakeholders, and industry professionals that promote a market-driven business, foster repeat business, and create a harmonious collaborative work environment with colleagues and subordinates in achieving shared commitments.

I am confident that my extensive experience and personal strengths offer the right mix of qualifications with which I can help achieve your objectives as part of your management team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

YYYYYY X. YYYYYY

Attachment: Resum

- 4822 Esedra Ct #303 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Country Club General Manager ▪ Clubhouse Operations Manager

Qualifications Profile

    Self-assured and results-driven management professional with more than 21 years providing high-performance sales & marketing, customer service, event management, and financial/operations management in the hospitality and sports/leisure industries.

-    Proven dedication to process efficiencies in delivering outstanding customer service that define service leadership and cost advantages in highly competitive markets.

-    Detail-oriented, analytical and methodical with critical thinking to innovate and improve organizational and procedural structures that increase profitability and ensure business growth.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    B2B/B2C Sales Management

    Multiple Account Management

    Event Management

    Customer Service Management

Business Operations Management

    Strategic Planning & Execution

    Business Development

    Fiscal & Budget Management

    Accounting & Financial Management

    Profitability Maximization

    Process/Workxxxxxxow Improvement

    Relationship Management (Clients, Stakeholders, & Vendors)

    Project/Program Management

    Policies & Regulatory Compliance

    Staff Supervision & Training

Technical

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

Professional Experience

KemperSports Ÿ Northbrook, IL

    Manage all aspects of operations covering restaurants, golf course maintenance, accounting, engineering, IT, and specials events, implementing new network infrastructure to club phone and point of sale systems, and reporting to the Board of Directors on policies and procedures, financial performance, daily operations, and capital projects.

    Supervised food and beverage team in managing all aspects of club operations, providing profitability management, budgeting, forecasting, planning all club events, and administering policies and procedures.

    Provide HR support in staff recruitment, development, performance evaluation and career movement.

Laura Cray Consulting

    Provide consulting services in the areas of club and business management, operational and financial analysis, and hospitality/event sales and management.

    Assist resorts and country clubs in organizational and procedural restructuring to improve service and increase profits.

Major Consultancy Projects:

Maui Invitational Basketball Tournament

Chicago Lighthouse Mike Ditka Charity Golf Event - Chicago, IL

Event Operations Consultant Sep 2015 Present

Caparra Country Club Guaynabo, Puerto Rico

Financial & Operations Consultant to the Board of Directors Feb Jun 2016

    Managed all aspects of Sports & Dining Club with over 1000 employees, overseeing complete G/L audit, working with the CCC board in restructuring the accounting department, and implementing new guidelines to ensure accurate and timely reporting of financials.

    Revamped collections process and implemented payment plans that reduced membership accounts receivable.

    Reprogrammed point-of-sale and integrated credit card authorization software, collaborating with the CCC Board on restructuring membership by-laws and bank debts that resulted in a $1.7M gain from old debt write off.

    Streamlined operations and renegotiated key vendor service contracts reducing payroll and expenses by 15%.

    Successfully implemented corporate and sports membership plans and increased team sports participation by 150%.

- 4822 Esedra Ct #303 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

La Gorce Country Club Miami Beach, XXXXXX

Turnberry Country Club Crystal Lake, IL

KemperSports Ÿ Northbrook, IL

    Provided strategic directions in managing food and beverage operations at all site facilities, developing and executing local and national vendor partnerships, managing resources for planning and execution of special events, cost containment, revenue optimization, and inventory management.

    Oversaw development of menu concepts, training programs, operating policies and procedures, collaborating with the construction development team on kitchen design and equipment specifications, and reviewing property budgeting, forecasting and labor planning.

    Managed setup, execution and breakdown of all Pre-Tournament hospitality events, and on-site Tournament food and beverage areas, overseeing 3^rd party contract performance, menu creation, event orders, securing audio visual equipment rentals, logistics, and entertainment needs, while ensuring adherence to approved budgets

    Liaised with the Maui Liquor Control Commission in submitting all required documents for securing liquor license, ensure compliance with all local liquor laws during the event

    Managed the acquisition of new local sponsors and renewal of past sponsors to support the Fan Festival Area and Tournament hospitality events.

    Responsible for managing and growing the business of 2 restaurants and their banquet facilities within the 76,000 sq.ft clubhouse, developing and administering SOPs, annual food/ beverage operating budget, and staff training manuals.

    Marketed event concepts, including annual brunches with over 1600 guests in attendance, achieving over $4.7M in annual sales revenues with 35% NOI.

    Managed facility construction projects, including operational xxxxxxow of clubhouse, design of the dining rooms, kitchens and banquet facilities, while booking over $2M in advance banquet /event sales prior to club opening in May of 2003.

    Retained and developed high performing staff members while creating an environment conducive to cross-training, providing leadership through coaching, mentoring and recognition where it is due.

    Managed daily routine club operations for all food and beverage outlets, including operations for the Ameritech/SBC Senior Open from 1996 to 2001

    Served as General Chairman of the 2001 USGA Women s Amateur Public Links Championship.

Credentials

Professional Affiliations

    Member: Club Managers Association of America, Xxxxxx Chapter

    Member: National Restaurant Association Illinois Chapter

    WAPL Committee Member: United States Golf Association (2001-2005)

    General Chairman: 2001 U.S. Golf Association, Women s Amateur Public Links Championship

    Member: Court of Master Sommeliers, American Chapter

Thank You Letter (Pls. remove this before sending)

- 4822 Esedra Ct #303 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

(Date)

(Name of Interviewer

Position Title of Interviewer

Company Name

Street Address

City, State, ZIP code

Job Reference Number, if any)

Dear [Mr. /Ms. Last Name],

It was with great pleasure and honor that we met and talked last _________________ [date] to interview me for the position of ________________ [job title]. I would like to thank you for the opportunity that allowed me to learn more about the position, the business and more importantly, how I can best fulfill your requirements for the job.

As we discussed ___________________ [refer to anything said that seemed important to the interviewer]. I am confident that our meeting was able to clarify how my competencies, education and work experience are precisely what I believe can contribute to further the success of the business.

My excitement to join ________________ [organization name] has certainly gone beyond my expectations before the interview. Should you need additional information based on our discussions, please do not hesitate to contact me through my phone or email address in the header. I look forward to working with you soon.

Best regards,

YYYYYY X. YYYYYY

Follow-Up Letter (Pls. remove this prior to sending)

- 4822 Esedra Ct #303 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

(Date)

(Name of Interviewer

Position Title of Interviewer

Company Name

Street Address

City, State, ZIP code

Job Reference Number, if any)

Dear [Mr. /Ms. Last Name],

It has been _____________ [length of time in days or weeks] since meeting with you for an interview last _________________ [date of interview]. I know you are a busy professional and I hope everything is fine with you.

May I be updated with the status of my application? I remain optimistic that my interview with you has further enriched your understanding of what you can expect from me in the position of __________________ [position title].

My excitement to join ________________ [organization name] has only grown since we last talked. If there are still unanswered questions in your mind, please do not hesitate to get in touch with me through any of my contact points in the header. Thank you, and I look forward to hearing from you soon.

Best regards,

YYYYYY X. YYYYYY