- 2517 East Norris St Ÿ Xxxxxx, PA xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Practice Manager (Healthcare/Medical)

Qualifications Profile

    Self-assured, dynamic, and results-driven management professional with more than 16 years providing high-performance customer service and operations management in the hospitality and healthcare businesses.

-          Proven altruistic disposition in providing exceptional patient care for the medically disadvantage members of society, overseeing efficient healthcare administrative support that enables medical and healthcare professionals to work seamlessly and achieve shared commitments.

-          Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to resolve professional relationship and complex work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.

Key Expertise

Business Operations Management

    Strategic Planning & Execution

    Customer Service Management

    Supplies Inventory Management

    Fiscal & Budget Management

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

Healthcare

    Healthcare Service Management

    Medical Billing & Coding

    Case Management

    Community Health Program/Project Management

    Crisis/Emergency Management

    Treatment Administration

Administration

    Policies & Regulatory Compliance (i.e. OSHA, HIPAA, Medicare/Medicaid, etc.)

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management

Technical

    Apps: PayCheck System

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook),

Professional Experience

Rothman Institute

    Responsible for providing administrative and operations support to physicians and medical/healthcare practitioners, ensuring the highest customer service in performing diagnostics, therapeutic and surgical services. Started in the call center and promoted through the organization to current position.

    Oversee front and back-office operations, allocating approved resources in providing a satisfying customer experience while ensuring compliance with healthcare service policies and standards, including government and industry/professional regulations.

    Provide HR support in staff recruitment and training, ensuring staff plans for anticipated work schedules are completed, while administering payroll through the company s Paycheck System on a bi-weekly basis.

    Build sustainable professional relationships with patients and their relatives, medical professionals, and administration staff, creating a seamless work environment in achieving shared objectives.

Liberties Restaurant

    Provided strategic directions and leadership in managing a team of service professionals in the dining and kitchen areas, overseeing menu production, budget administration, seasonal promotions, supplies inventory, and equipment maintenance that ensured uninterrupted restaurant operations.

    Managed front and back-office operations, mentoring staff in providing superb customer service that delight patrons and expand loyal customers through word-of-mouth promotions in the community.

Education & Credentials

    Bachelor s Degree Health Care Management, UNIVERSITY OF PHOENIX (2012)

    Associates' Degree in Education, COMMUNITY COLLEGE OF XXXXXX (2002)

Professional Affiliations

    Member: Ladies Ancient Order of Hibernians, Inc.