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Staff Training & Leadership Patient Relations & Education Billing Compliance
Surgery Scheduling EMR Systems Inventory Control Patient Flow Management
Considerable strengths in all aspects of medical practice operations including scheduling, patient care, estimates, billing, coding, customer service, conflict resolution, and personnel management.
Adept at training, coaching, mentoring, motivating, and directing high-performing employees.
Bilingual (Spanish and English) with outstanding skills in developing and maintaining a cohesive workplace climate essential to maximizing staff retention, morale, and satisfaction.
Diligently adhere to protocols for quality assurance and ethical standards compliance.
Seamlessly cooperate with multi-disciplinary health care team members to steer collaborative efforts and increase safety and quality of care.
Possess exemplary problem solving, clinical, technical, report writing, planning, and organizational skills.
Excel at creating complete medical notes in Allscripts EMR system including chief complaint, medical history, physical exam, assessment findings, care plan, physician letters, E&M coding, and CPT coding.
Schweiger Dermatology, New York, NY, 2009 to Present
Supervisor, Medical Assistants
Partner with general manager in spearheading daily clinic operations encompassing staff development, sanitation and sterilization, regulatory compliance, patient flow optimization, inventory management, sales, patient relations, and infection control.
Onboard, train, supervise, mentor, and direct efficient team of 16 medical assistants.
Coordinate, schedule, and assist physicians in performing surgical, cosmetic, and laser procedures as well as examinations and a wide range of treatments.
Prepare operating rooms by setting up surgical instruments and equipment, effectively anticipate dermatologist s needs, maintain sterile field, enforce infection control, and extensively assist with suture removal, dressing changes, and use of EMA modernizing medicine.
Provide broad-scope administrative support to physicians, physician assistants, and medical assistants including iPLEDGE registration, patient documentation, and placing orders for medical supplies, consumables, and skin care retail products.
Sell and explain cosmetic products to patients, and consistently maintain adequate stock levels in exam rooms, treatment rooms, and other areas.
Prepare cultures, complete requisitions, and arrange for transport to microbiology or pathology lab.
Awarded Certificate of Schweiger Star for outstanding performance and contributions.
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Denver Dermatology Consultants, Denver, Colorado, 2003 to 2009
Mohs Technician / Medical Assistant
Provided comprehensive support to dermatologists, Mohs surgeons, nurse practitioners, and physician assistants at three offices constituting one large, busy dermatology practice.
Interviewed patients to collect clinical history, prepared patients for examinations and procedures, removed sutures, and assisted with all types of procedures spanning biopsies, excisions, skin cancer surgery, Mohs surgery, Unna boots/wraps, wound dressings, and cosmetic procedures.
Methodically administered urine pregnancy testing, cutaneous anesthesia, intramuscular injections, photodynamic therapy, glycolic/salicylic acid peels, and Accutane consultations prior to treatment.
Ordered medical supplies, stocked patient rooms and clinic areas, and thoroughly sterilized equipment.
Handled administrative tasks such as calling patients with lab results, scheduling procedures, reviewing pre-op checklists, processing medication refills, transcribing prescriptions, performing medical coding, and calling medical offices to obtain patient/medical data as needed.
Demonstrated excellent patient relations expertise in reviewing birth control options, managing consent forms, registering patients for iPLEDGE program, and explaining potential side effects of treatments.
Winner of two Perfect Attendance awards and Employee of the Month award.
Rocky Mountain Internal Medicine, 2003
Accurately recorded patients medical history and performed clinical procedures such as urinalysis, EKGs, pregnancy tests, injections, spirometry, phlebotomy, casting, and nail removal.
Instructed patients in use of nebulizers and Holter monitors, reliably maintained office inventory, and prepared patient rooms for examinations and clinical procedures.
Metro One, Denver, Colorado, 1999 to 2003
Customer Service Representative / Operator
Performed administrative and customer service functions including answering hundreds of incoming calls per day, recording reservations for restaurants and entertainment, looking up requested business and residential phone numbers, and providing turn-by-turn directions to various locations.
CU Denver, Pre-Collegiate Program, 2001 to 2002
Tutored and counseled 50+ high school students in math, science, and college preparatory classes.
Contributed to planning and coordinating educational activities and events, both on and off campus.
Communicated with parents regarding student progress and maintained associated files.
Certified Mohs Micrographic Surgery Technician
University of Colorado at Denver
Heritage College, Denver, Colorado
(Certificate of Excellence; Certificate of Achievement; Dean s List; Perfect Attendance; Academic Excellence)
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