• Dynamic Leader who offers a background in Multi-Site Operations Management, New Business Development, Turnaround / Start-Up Operations, Strategic Analysis / Planning, Trends Tracking, and Team Building / Training, and contributes skill in Sales, Performance Management, Merchandising, Store Layout, Process Improvement, Budget Control, and Inventory Management while exhibiting an ability to see the big picture in evolving markets.
• Top Performer who boasts above-average career results, and can make sound decisions to reflect positively on operations in alignment xxxxxxth a company s vision, value, and goals to achieve a significant competitive advantage.
• Excellent Communicator who builds and sustains synergistic relationships xxxxxxth C-level executives, business / operational teams, retail / sales teams, distributors, vendors, and clients / customers to exceed core expectations.

Vice President of Operations

  Capitalize on the opportunity to lead forward-thinking operations, including developing store managers and staff on key merchandising techniques, as well as developing management for effective team interviexxxxxxng and coaching.

  Drive business growth by recruiting, training, mentoring, and managing a top-performing team of associates, including maximizing use of resources to achieve goals by planning and prioritizing workflow to attain objectives.

  Spearhead development and implementation of detailed profit / loss reports for review xxxxxxth store management.

  Coordinate and manage high-volume inventory for quality control, including purchasing new goods to complement store needs, as well as handling merchandise needs and seeking new vendors / suppliers to increase overall profits.

  Increased productivity by streamlining processes and reducing costs.

  Achieved company goals by actively working xxxxxxth the Board of Directors.

  Maximized sales by developing and / or modifying floor plans across three stores.

  Conducted weekly store management meetings and addressed employee and management issues.

Mortgage Loan Officer

  Strategically steered results-generating new business through referral sources and solid business relationships, including developing and delivering comprehensive trainings to employees on mortgage and refinance products.

• Cultivated new business through active accounts by designing and implementing a strategic program that delivered marketing materials to existing customers, and further reached out to previous mortgage customers.

  Increased profitability by developing new business relationships xxxxxxth Wal-Mart and 400 associates.

  Generated significant interest and brought in new business by establishing relations xxxxxxth the YMCA.

Loan Officer

  Maximized bottom-line performance by developing strong relationships across both national and regional banks, including profitably promoting products through solicitations on declined loans to boost business success.

  Delivered innovative financing solutions to close residential loans that included sub-prime, hard-money, and public / private financing, along xxxxxxth developing relationships xxxxxxth a top team of underwriters, processors, and account executives and cultivating rapport to increase the customer base and optimize lending results.

  Earned reciprocal business referrals and continually acquired strategic business partners.

  Developed marketing strategies, managed marketing expenses, and created innovative materials.

  Consulted among clients to provide mortgage advisement and made key product recommendations.

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Mortgage Broker ￨ Independent Insurance Agent

  Led targeted decision-making in profit-focused cultivation of lucrative new business by building and sustaining mutually beneficial rapport xxxxxxth prospective clients, including exhibiting integrity throughout each transaction.

  Successfully closed the first loan xxxxxxthin 30 days on the job.

  Profitably generated clients through an extensive referral base.

  Consulted xxxxxxth clients on individual programs and financial products.

General Manager

  Utilized broad scope of industry knowledge and dynamic business acumen toward directing operations, sales, and services while developing training, performance management, safety, and marketing programs to achieve objectives.

  Addressed accounts receivable and payable processing, and ensured jobs were billed in 48 hours of completion.

  Contributed experience in handling commercial and residential services, including estimates, along xxxxxxth proactively facilitating land selection and purchase for building a new facility to continue to grow the company.

  Maximized productivity via employee training and coaching.

  Cost-effectively negotiated savings through better supplier contracts.

  Exceeded customer and insurance company expectations by resolving critical issues.

  Increased sales 30% in two years and improved profits 100% by lowering inventory and costs.

  Successfully selected top contractors to ensure customer satisfaction and professional excellence.

Store Manager Wal-Mart Supercenter

  Played a vital role in directing high-volume store operations, including turning around failing stores by maximizing sales opportunities, providing employees xxxxxxth sales training and coaching, making inventory corrections, addressing personnel issues, and reorganizing initiatives to optimize operations success.

  Led five successful store openings, including the first store in Puerto Rico.

  Converted two stores to supercenters and led the opening of two Xxxxxx supercenters.

  Reduced turnover and realized a 98% membership in an associate stock purchase plan program.

  Recommended a grandfather clause to allow PT associate participation in the stock purchase plan.

  Recognized for job excellence xxxxxxth award from associates in Sterling, IL for successfully relocating and expanding a supercenter, and was cited by the CEO for exceptional grand opening execution.

Graduate

Graduate

Fire & Water Damage

Licensed Mortgage Broker

State of Xxxxxx