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Loan/Mortgage Applications | Presentations & Reports | Business Development | Sales | Project Management

Critical Thinking | Strategic Planning | Operations Management | Client Relationships | Team Leadership

Risk Mitigation | Interpersonal Communication | Crisis Response |Service Delivery | Analytical Thinking

Customer-driven, innovative and dynamic banking professional with seven years of diverse background, including more than four years of management experience within the industry. Possess a proven track record in business growth, operational excellence and talent development. Excel in high-pressure settings that demand adaptability and xxxxxxexibility. Establish a clear vision of assigned work objectives by empowering team members to achieve greatness. Recognized by the Financial Institution Security Association (FISA) for contributions that proved pivotal in the prevention of fraud losses. Secure new business using outside business development methods and staying involved as a pillar of the community. Seeking career progression in securing a Branch Manager role; also open to work in the business banking sector.

  Drive outside sales business development strategies used to acquire new business from outside of the branch; leverage bank at work programs, the leads list and a weekly blitz to communicate with local businesses

  Consistently achieve over 100% on business and personal account production

  Call on a consultative sales approach to further build existing relations and acquire new business in order to achieve quarterly sales revenue goals in each revenue bucket

  Supervise and mentor an Associate team of eight; includes the delivery of continued sales training and guidance via numerous ROAR training modules that focus on goal attainment and wallet share increases

  Coach the team into garnering top-level customer service scores and identifying referral opportunities via role playing and daily huddles

  Conduct mid-year and annual performance assessments to provide positive feedback geared towards achieving staff members respective career aspirations

  Recruit and interview high-caliber candidates for vacancies to keep the store performing ahead of expectations

  Study key metrics to boost store profitability and control expenses by managing overtime, inventory control, overdraft fees and fee waivers; once finished the year at 100% store profit

  Lead daily, monthly and quarterly branch operations to improve the operations score; grew from a 75% to a 96.5% by making much-needed process improvements

  Leveraged cash management best practices to improve the store s cash xxxxxxow from 60% to over 85% using proper cash ordering/shipment and unscheduled monthly cash audits

  Acquired over 50% of business account production YTD and exceeded business lending objectives simultaneously

  Organized the TD Bank Bring Change Campaign community outreach program designed to recognize and deepen relationships with local businesses; featured in the Sun Sentinel as a result

  Swiftly earned a promotion within six months by successfully completing the TD Bank Achieve Program in order to become an Assistant Store Manager

  Turned the store around from finishing in the Bottom quartile in 2015 to finish in the Wow Quartile in 2016

  Drove store attainment of 100% in sales revenue production for all four quarters, thus placing in the second quartile QTD while finishing in the WOW quartile YTD

  Achieved the Quality High individual performance rating on annual performance assessment, a rank reserved for the top 10% of all staff members

  Worked in conjunction with the Branch Manager in leading daily huddles; set sales goals using role playing to bring to life the core components and practices of the consultative selling process

  Efficaciously secured valuable new business relationships by managing a book of business and completing daily outbound calls to make positive, lasting connections

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Continued

  Coached the Teller team in taking advantage of referral opportunities and delivering unsurpassed service to all clients based on their respective needs and use of behavioral observation methods

  Mentored new Bankers in optimal sales strategies and tools for success

  Increased household and deposit growth to more than $6M during tenure in role using inventive new outside business strategy store-wide

  Increased deposit growth to +$5M using money market promotion and business development over six months

  Advanced to become the top Personal Banker in terms of percentage to goal at almost 300% in loan production and total points production for two consecutive months

  Led the affiliate to be recognized as a Membership Advantage Banking champion; fueled household growth that drove the region to garner top ranking in its Bancorp deposit growth

  Bolstered revenue and sales by opening new checking accounts and loan accounts

  Secured new clientele by scheduling and executing Regions at Work presentations for schools and businesses to heighten levels of checking account production and foster new client relationships

  Expanded current relationships and acquire new ones using outside calling, customer quick profile development and customer on-boarding follow-through methods

  Filed incident reports to SAR to determine whether it was viable for the firm to do business with customers, as well as evaluate the need to monitor future transactions with each

  Identified and reported suspicious transactions such as money laundering per the Bank Secrecy Act

  Accepted deposits, cashed checks, completed savings deposits and handled withdrawals; also called on set guidelines in submitting the CTR for reviews

  Engaged in core bank policy courses focused on core including the Bank Secrecy Act, Corporate Security Training, Anti-Money Laundering, OFAC and government compliance

Master of Business Administration, Accounting, La Sierra University, 2009 (3.8 GPA)

Bachelor of Science, Finance, Northern Caribbean University

Co-Founder to a nonprofit organization that utilizes soccer to empower young men in the community

Also serve as a Member of the local school board