Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx abc@xyz.com

Inpatient Care Services & Programs Staffing Team-Building

Regulatory Compliance Patient Satisfaction Quality Assurance

         Offer 27 years of Director-level experience with exceptional talents in operations management, nurse recruitment and retention, quality initiatives, Magnet status, and leading hundreds of employees to exhibit performance and productivity excellence.

         Solid experience in steering the full range of operations spanning budget administration, quality control, staff leadership, patient safety & advocacy, continuous improvement, patient care delivery, project coordination, and employee relations.

         Excel at devising and implementing administrative, clinical, technological, and operational procedures to standardize and expedite workflow, enrich patient care, heighten productivity, and lower expenses.

         Capitalize on exemplary team-building expertise to strengthen organizational culture and cohesiveness, paramount to achieving mission, vision, and values within quality-driven healthcare facilities.

         Seamlessly partner with healthcare team members to stimulate cooperation and increase quality of care.

         Proven strengths in fostering strong relationships with key stakeholders to accomplish revenue goals.

John Muir Medical Center, Concord Campus, 2005 to Present

Director of Cardiology and Medical Telemetry Services

         Spearhead 24/7 operations for 26-bed renal/metabolic telemetry unit, 32-bed general telemetry unit, 17-bed TJC-stroke-certified cardiovascular telemetry unit, 15-bed post-cardiovascular procedural unit, and specialty unit providing esophageal cancer intervention and post-op care.

         Leverage extensive leadership background toward directing, supervising, and motivating 250 employees/156 FTEs with a constant eye on optimizing staff wellness, morale, and retention.

         Partner with cross-campus manager in directing contracted hemodialysis service activities.

         Championed efforts to accomplish Magnet designation in 2010 and re-designation in 2014.

         Resourcefully established, promoted, and led Collaborative Practice Committee to fortify unified relationships between nurses and physicians.

         Held an integral role in orchestrating timely opening of Cardiovascular Institute-Hofmann Tower in 2010 with critical accountability for 17-bed cardiovascular progressive care unit which expanded to 32-bed cardiovascular telemetry unit.

         Actively supported construction team in build-out of critical care unit on E-4 of Hofmann Tower.

         Strategically moved and adjusted units to achieve organizational goals while avoiding full house re-bids and resulting in win-win outcomes with union representatives.

         Active member of Nurse Executive Council, Charge Nurse Council, Nurse Quality Council (executive session), and Professional Development Council (executive sponsor) while providing valuable leadership guidance to unit-based councils.

         Function as executive sponsor of intra-professional Falls Priority Team since 2008 and participate on numerous committees encompassing Nurse Executive Workgroup, Sepsis, Policy and Procedure Review, Assaultive Patient Task Force, Patient Satisfaction/Experience, and Stroke.

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San Ramon Regional Medical Center, San Ramon, CA, 1991 to 2005

Director of Medical / Surgical Services

         Independently helmed full-scope operations for 45-bed medical/surgical unit which cared for patients with broad-based illnesses, injuries and conditions encompassing orthopedics, bariatrics, diabetes, metabolic disorders, pediatrics, and general surgery.

         Successfully and rapidly stabilized disordered unit following four failed attempts in 13 months by previous directors and interim directors.

         Provided leadership, coaching, and mentoring to 90 employees/60 FTEs, participated in hospital-wide performance improvement initiatives, and served on multiple quality-based committees.

         Negotiated first model contract for California Tenet facilities featuring rotational holiday scheduling versus seniority-driven method, resulting in exceptional levels of staff satisfaction.

         Pioneered 12-bed telemetry stepdown unit and exercised dynamic organizational skills to steer steady expansion to 26 beds.

         Administered multiple programs including Senior Care, Bariatrics, Ostomy, Wound Care, and Orthopedic program.

         Held critical accountability for staffing including traveling overseas to recruit qualified nurses, screening applicants, conducting interviews, extending job offers, and devising employee schedules.

         Recruited and selected Patient Satisfaction Coordinator to foster a culture of patient and family-centered care, effectively improving patient relations organization-wide.

Prior Background:

Critical Pathways Care Coordinator / Head Nurse, Samuel Merritt Hospital, Oakland, CA

Office Nurse / Surgical Nurse, The Ear Medical Group, Oakland, CA

Staff Nurse / Relief Charge Nurse, Samuel Merritt Hospital, Oakland, CA

Master of Arts in Organizational Management

University of Phoenix, San Ramon, CA

Bachelor of Science in Nursing

San Jose State University, San Jose, CA

Registered Nurse License #258600, state of California

Basic Life Support certification, American Heart Association

Leadership Certificate, Development Dimensions International, Inc.

American Nurses Association

Association of California Nurse Leaders, East Bay Branch