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Yyyyyy x. yyyyyy
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xxxxxx xxxx , xxxx , xxxxx 00000
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Business Support Specialist
Administrative
Operations ~ Customer Service
Profile
Performance-driven professional offering vast experience in diverse sectors spanning medical/healthcare through retail banking/financial services and including a decade of supervisory background; talent for rapidly adapting skills and acquiring new knowledge to thrive in new industries and roles
Track record of consistently achieving and surpassing aggressive deadlines and goals as well as playing key role as collaborative team member in employer success across broad areas of operational objectives
Effectively prioritize and manage workflow/projects to maximize efficiency
Expertise in insurance coverage verification, billing, revenue cycle management, and patient records; well versed in various hospital systems
Technology savvy, with proficiency in Carestream, Citrix, Medic Doc Assistant, and Allscripts along with MS Office (Excel, Word, Outlook)
Professional Background
Business Office Associate, Lexington Medical Center-West Columbia, SC 2014-Present
Actively support operations, with key accountability for Billing Department functions; track record of consistently achieving critical timelines and monthly performance goals of large specialty group
Proficiently post and monitor contractual payments for timely receipt , process refunds and research and troubleshoot denied claims
Additionally manage inbound patient calls as well as collaborate with office-wide team members and assist with other areas of operation in support of business objectives
Data Entry Clerk, Management Services Network-Myrtle Beach, SC 2011-2014
Specializing in Billing Department operations, efficiently entered patient demographic data into billing systems, documented charges and processed monthly financial reports supporting billing; included answering patient phone calls
Instrumental in optimizing accounts receivable performance by ensuring charges and payments were entered to meet and surpass monthly goals
Teller Supervisor, First Federal -Myrtle Beach, SC 2000-2010
Contributed dynamic leadership skills toward effectively training and supervising teller staff to deliver world-class customer service; implemented branch policies and procedures to achieve objectives
Successfully built and maintained customer loyalty as well as drove revenue growth to exceed goals in effectively opening and servicing accounts, promoting additional services/products and maximizing service levels
Conducted thorough internal audits for quality assurance and compliance
Additionally entrusted with accurately and securely controlling money vault
Education
CRCA Certification Classes
Graduate, Lexington High School
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