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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com

 

Business Support Specialist

 

Administrative Operations ~ Customer Service

Profile

 

  Performance-driven professional offering vast experience in diverse sectors spanning medical/healthcare through retail banking/financial services and including a decade of supervisory background; talent for rapidly adapting skills and acquiring new knowledge to thrive in new industries and roles

  Track record of consistently achieving and surpassing aggressive deadlines and goals as well as playing key role as collaborative team member in employer success across broad areas of operational objectives

  Effectively prioritize and manage workflow/projects to maximize efficiency

  Expertise in insurance coverage verification, billing, revenue cycle management, and patient records; well versed in various hospital systems

  Technology savvy, with proficiency in Carestream, Citrix, Medic Doc Assistant, and Allscripts along with MS Office (Excel, Word, Outlook)

 

Professional Background

 

Business Office Associate, Lexington Medical Center-West Columbia, SC 2014-Present

  Actively support operations, with key accountability for Billing Department functions; track record of consistently achieving critical timelines and monthly performance goals of large specialty group

  Proficiently post and monitor contractual payments for timely receipt , process refunds and research and troubleshoot denied claims

  Additionally manage inbound patient calls as well as collaborate with office-wide team members and assist with other areas of operation in support of business objectives

 

Data Entry Clerk, Management Services Network-Myrtle Beach, SC 2011-2014

  Specializing in Billing Department operations, efficiently entered patient demographic data into billing systems, documented charges and processed monthly financial reports supporting billing; included answering patient phone calls

  Instrumental in optimizing accounts receivable performance by ensuring charges and payments were entered to meet and surpass monthly goals

 

Teller Supervisor, First Federal -Myrtle Beach, SC 2000-2010

  Contributed dynamic leadership skills toward effectively training and supervising teller staff to deliver world-class customer service; implemented branch policies and procedures to achieve objectives

  Successfully built and maintained customer loyalty as well as drove revenue growth to exceed goals in effectively opening and servicing accounts, promoting additional services/products and maximizing service levels

  Conducted thorough internal audits for quality assurance and compliance

  Additionally entrusted with accurately and securely controlling money vault

 

Education

 

CRCA Certification Classes

Graduate, Lexington High School

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