Assistant Manager of the Year (3^rd Place, 1-250 Units) SDCAA Mark of Excellence Awards (2015)

Leasing Professional of the Year (Nominee, 101-300 Units) SDCAA Mark of Excellence Awards (2014)

• Dynamic Professional who offers a background in Property Management, Operations Management, Team Building, Training / Development, Strategic Analysis / Planning, Trends Tracking, Program Development / Management, and Customer / Tenant Relations; contributes talents in Profit / Loss, Accounting, NOI, SODAs, Fair Housing Laws, and Regulatory Compliance, and exhibits an ability to see the big picture in evolving markets.
• Top Performer who boasts above-average career results, and can make sound decisions to reflect positively on operations in alignment with a company s vision, value, and goals to attain a significant competitive advantage.
• Visionary Leader with commendable achievements and an impressive track record of rapid advancement, and who can rise above challenges to improve revenue growth and customer loyalty and drive winning results.
• Excellent Communicator who builds and sustains synergistic relationships with senior-level operations management, property management teams, leasing management, and customers / tenants; who excels in both autonomous and collaborative work environments; and who leads staff by example and with integrity.

Assistant Property Manager

  Capitalize on the opportunity to lead forward-thinking property operations management, including strategically analyzing and evaluating processes for boosting business bottom-line results in competitive markets, as well as handling all facets of accounting and income collection (e.g. rent, balances) to meet goals.

  Successfully uphold 93% or higher occupancy rates.

  Proactively liaised among Property Manager and Leasing Manager to achieve objectives.

  Eliminated margin for error and reduced renewal processing from several hours to less than 10 minutes.

Resident Manager (2015 2016)

  Utilized broad scope of industry knowledge and dynamic business acumen toward driving property improvements to preserve long-term community value and reinforce resident retention, including consistently delivering quality-focused customer service to actively build and sustain mutually beneficial tenant relationships.

  Consistently achieved brand loyalty, community occupancy rates, and Net Operating Income (NOI) objectives.

  Demonstrated sharp analytical abilities toward handling all accounting and recordkeeping, including collecting rent, managing small balances, facilitating move-out charges (i.e. SODAs), and optimizing bad debt recovery.

  Spearheaded a clubhouse redesign for private parties or events.

  Increased rent growth goals by proposing rent increases for renewals.

  Educated and communicated issues to residents and staff to guarantee compliance.

Leasing Marketing Manager (2013 2014)

  Drove business growth by aggressively marketing and leasing apartment homes through knowledge of product and resident profiles and connecting with prospective residents via phone, email, and / or with in-person interactions.

  Contributed expertise in leasing apartments to out-of-state prospective residents by using FaceTime to tour homes, along with resourcefully creating a video archive of walkthroughs via the community s YouTube channel.

  Personally exceeded 70% of resident lease renewal rates.

  Led community s social media management to sustain a stellar online reputation.

  Improved resident retention rates by building positive relationships and responding quickly to requests.

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx

Operations Manager ￨ Area / Store Manager

  Applied strong leadership talents toward directing the successful opening of the company s second retail location, including effectively installing a photo printing lab and studio, as well as recruiting, training, mentoring, and managing top-performing staff while planning and prioritizing work to attain objectives.

  Established an IT Department to manage companywide computers and networks.

  Consulted with and advised executives on the acquisition of six closing Ritz Camera locations.

District Manager (2011 2012)

  Led targeted decision-making among a customer service-focused team of 80+ employees and 11 managers within San Diego, Orange County, Los Angeles, and Las Vegas areas, including overseeing profit / loss in collaboration with store management to identify and resolve problem areas and maintain store profitability.

  Expertly analyzed metrics (e.g. performance indicators, attachment ratios, inventory shrink, profit / loss) to determine areas of improvement, as well trends and upside for growth which are instrumental in driving results.

  Maximized operational growth by recruiting, training, mentoring, and managing a team of new sales associates.

  Achieved #1 status districtwide on Extended Service Plan sales in 2011 with a 17.85% attachment.

  Raised district s profitability by 15.25% in 2011 versus 2010 via cost controls and increased sales.

Store Manager (2007 2011)

  Profitably managed three high-volume stores with sales volumes from $500,000 to $1.3 million, including handling all facets of inventory control, cash management, and loss prevention, as well as planning and prioritizing team workflow and scheduling operations and ensuring staff compliance with policies / procedures.

  Successfully passed Loss Prevention inspection in 2010.

  Achieved #1 national placement for two consecutive quarters in 2011.

  Designed and implemented a marketing plan for wireless phone sales at the store level.

Sales Associate ￨ Manager-in-Training (2007)

  Played a vital role in boosting sales within a competitive retail environment, including exhibiting proven persuasive communications and interpersonal relations proficiencies to achieve noteworthy sales performance.

  Successfully ranked in the Top 10% nationally each quarter from 2007 2011.

Bachelor of Arts in Media Arts & Communication

Real Estate Salesperson License State of California (Since 2016)

NALP Designation National Apartment Leasing Professional (Since 2015)

Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Yardi ￨ PopCard ￨ MRI Software ￨ OneSite ￨ YieldStar

Excellent Professional References Provided Upon Request

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

I am excited to build a rewarding career with your company, and can offer cross-functional experience in Property Management, Operations Management, Team Building, Training / Development, Strategic Analysis / Planning, Trends Tracking, Program Development / Management, and Customer / Tenant Relations. I am also well-versed in Profit / Loss, Accounting, NOI, SODAs, Fair Housing Laws, and Regulatory Compliance, among other areas.

To complement my background, please note that I attained a Bachelor of Arts in Media Arts & Communication from the University of Arizona. I am a licensed Real Estate Salesperson in the State of California and have held an NALP designation since 2015.

Currently, as an Assistant Property Manager for King Properties (KPI Residential), I expertly lead forward-thinking property operations management initiatives, including strategically analyzing and evaluating processes for boosting business bottom-line results in competitive markets. Within this role, I also successfully handle all facets of accounting and income collection (e.g. rent, balances) to meet goals.

A sampling of my achievements include:

  Successfully upholding 93% or higher occupancy rates.

  Proactively liaising among Property Manager and Leasing Manager to achieve objectives.

  Eliminating margin for error and reducing renewal processing from several hours to less than 10 minutes.

[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.

I look forward to hearing from you, and thank you in advance for your careful consideration.

Sincerely,

Yyyyyy x. yyyyyy