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Yyyyyy x. yyyyyy

215 W 108 St., Apt #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Experienced Strategic Leader with 4+ years of experience in progressive customer service and administrative roles within a variety of industries. Experienced in providing superior support to customers, facilitating complex events, addressing comprehensive inquiries, and managing schedules. Equipped with a significant level of communication and interpersonal abilities in addition to a keen ability to develop positive relationships with co-workers, members of management, vendors, and customers.


Proficient in: Microsoft Office Suite, WordPress, Tumblr, and Google Docs

Key Competencies


         Administrative Support

         Customer Service

         Oral/Written Communication

         Operational Support


         Project Management

         Team Leadership

         Attention to Detail

         Sales/Business Development


         Book Review/Editing

         Process Improvement

         Complex Problem Solving

         Event Coordination



Bachelor s Degree, Philosophy Major, Minor in Creative Writing

Goucher College, Baltimore, MD (May 2016)


Kratz Summer Writing Fellowship Award; Rhoda M. Dorsey Leadership Award


Completed Training Includes: Leadershape Baltimore and Emergency Leaders Initiative

Professional Experience

Goucher College, Baltimore, MD April 2016

Alumnae/Weekend Worker

  Provided administrative support to the college s alumni students during weekend hours with a concentration on ensuring large-scale events were completed smoothly

  Acted as a Presenter at both the Distinguished Alumni and Alumni Gala which required superior communication and interpersonal abilities


Goucher College, Baltimore, MD January 2013-January 2016

First Year Mentor

  Played a lead role within a team of students and staff members which was focused on planning and coordinating new student orientation

  Created comprehensive lesson plans for a semester long first year student class, managed classroom operations, and providing individualized guiding/mentoring to first-year students


The Sarah T. Hughes Center for Field Politics, Baltimore, MD January 2013-January 2016


  Performed cold calling to individual residents within the state of Maryland with a concentration on conducting political polls/research

  Maintained positive rapport with individuals which resulted in gaining large amounts of data in addition to building strong relationships within the community

Yyyyyy x. yyyyyy

215 W 108 St., Apt #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

The Baltimore Review, Baltimore, MD August 2012-January 2014

Fiction Intern

  Utilized superior communication and writing acumen in order to read/review submissions to the Baltimore Review and provide feedback

  Attended several literary festivals, addressed inquiries related to the Baltimore Review, and facilitated positive relationships within the community


Goucher College, Baltimore, MD September 2011-September 2013

Book Reviewer

  Instrumental in reading and reviewing books which were being considered for the school s common book which required superior analytical abilities


Writopia Lab, Washington DC March 2012-September 2012


  Provided administrative support to staff members within the organization in addition to assisting with creative writing workshops for children/young adults

  Acted as the Editor for the Parenthetical in addition to assisting with special projects as needed


Additional Professional Experience Includes: Nanny, 2015


Community Involvement


Alumnae/Class Representative, Goucher College Graduating Class, 2016-Present

Member, Goucher College Leadership Council, 2014-2016

Member/Media Chair, Programming Board, 2013-2014

Class Vice President, Goucher College Student Government, 2011-2015

Mediator, Community Mediation, 2014-2015






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