Yyyyyy x. yyyyyy

59 Brainerd Road #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Secret Security Clearance

________________________________________________________________________

 

Job Title: IT Specialist (Network/SysAdmin), GS-12

Department: Department of the Army

Agency: US Army Corps of Engineers

 

 

Core Competencies

Design/Implement Technological Solutions, Project Management, Team Leadership, Automation and Communication Planning/Testing/Operation, Staff Coordination, Policy Direction/Decisions, Networks/Servers Management, Technical Analysis, Operational Problem Resolution, LAN/WAN Management/Training, SIPRNet/NIPRNet, Network & Systems Administration, Hardware/Software Physical Configuration Updating, Customer Support, Communication, Negotiation, Subject Matter Expert, Information Assurance Management, Staff Mentorship, Policy/Procedure Implementation

 

Hardware: Dell, Macintosh, Acer, HP, IBM

 

Operating Systems: Ubuntu Linux, Fedora Linux, Sun Solaris 11, Redhat Linux, Microsoft Windows 7 & 10, Microsoft Windows Server 2008 R2, VMware vSphere, Apache Tomcat, Light-weight portable security (LPS)

 

Networking: CISCO, JUNIPER, LAN, WAN, DNS, DHCP, IPv4, IPv6, firewall, Ethernet routers, switches, hubs, wireless gateway, AnyConnect, Web Proxy

 

Development: HTML 5, C++, Java, Java Script, AJAX, XML, Cold Fusion, Structured Query Language (SQL), Visual Studio (.Net), IIS, SharePoint Designer 2010, Silverlight, Oracle 10g, Oracle Developer PL/SQL, Microsoft SQL Server, CSS, PHP

 

Software Applications: Microsoft Office 2010, Lotus Notes, Adobe Creative Suite, Dreamweaver, Photoshop, Remedy, McAfee Antivirus, SolarWinds DameWare, Active Directory management (ADUC)

 

Certifications: C.I.S.S.P., Network +, OPSEC Level II, Lean Six Sigma Green Belt, Defense Acquisition University Information Technology Level II and Life Cycle Logistics Level II

 

 

Page 1 of 6

Yyyyyy x. yyyyyy Page 2 of 6

 

Professional Experience

 

March 2015 - Present

TACOM ILSC

Natick, MA

Hours per Week: 40

Salary: N/A

Supervisor: Larry Rich Phone: 586.282.1122 May Contact: N/A

 

IT Specialist (INET/CUSTSPT) 2210 GS-11

 

Effectively support TACOM Natick and Soldier R&S organizations, with responsibilities for overseeing SIPRNet/NIPRNet including acquisition, contractor performance and material turn-in. Provide crucial assistance for 420 end-users covering troubleshooting, network outages, hardware/software/patches installation and Active Directory user management.

 

Skillfully serve as web developer and SharePoint Administrator for Soldier PSID and Clothing & Heraldry PSID, providing graphic design, photography and videography for environments on AEP portal/external site. As Telephone Control Officer coordinate requests with DMTS, audit monthly usage and analyze costs; also tasked as Key Control Officer for IMSD-related rooms, storage, NIPR/SIPR safes and locks, and backup generator.

 

As OPSEC Officer continually analyze multiple security procedures to assure protection against threats, vulnerabilities and risks for web applications/contracts. Diligently review requirements and submit CONs, RFQs, RFIs, SCARs and IMIPs; assure management is kept aware of current status of achievements, problems and requirements and research multiple cyberdiagnostic tools to assure service level agreement compliance.

 

Successfully merged Integrated Services Digital Network (ISDN) assets with G3 and conducted sweep of each ISDN line; identified lines inadvertently left active and removed them, saving $40K in annual expenditures.

 

 

September 2014 March 2015

Operation Enduring Freedom

401^st Armed Forces Support Brigade (AFSB) S6

Bagram AFB, Afghanistan

Hours per Week: 80

Salary: N/A

Supervisor: Mario Barcenilla Phone: 808.438.5144 May Contact: N/A

IT Specialist (INET/CUSTSPT) 2210 GS-11

 

Served as Information Assurance Manager for Brigade that included 3,250 end-users of SIPR/NIPR/CENTREX systems, with responsibilities for conducting system security risk/vulnerability assessment, developing INFOSEC cybersecurity strategies and assessment planning/authorization documents, and designing mitigation processes/products for system. Assured needed certification for devices and ATCTS user accounts and presented studies covering root cause/impact/operating procedures to show attainment of cybersecurity program

Yyyyyy x. yyyyyy Page 3 of 6

 

requirements. Also utilized Risk Management Framework (RMF) to audit systems for Authority to Operate (ATO) and regularly reported isolation/remediation/incident activities to command staff.

 

Conducted in-depth inventory management of all unit servers, switches, V.T.C., VoIP and printers, and updated building-to-building network diagrams using MS Visio; submitted recommendations to leadership concerning systems in need of improvements.

 

Continually documented system security, performed security approval to facilitate operations, and collaborated with other military security personnel regarding use of joint systems. Regularly participated in technical reviews and supported system scans/validations/verifications; interfaced with system Program Manager and Information System Security Manager to coordinate cybersecurity issues/actions.

 

Planned and migrated server farm to appropriate DOIM building; servers, with expired warranties, had been located in converted shipping container and crashed regularly requiring on-going data recovery. Migration resulted in increased reliability as well as availability.

 

 

February 2011 September 2014

TACOM ILSC

Natick, MA

Hours per Week: 40

Salary: N/A

Supervisor: Larry Rich Phone: 586.282.1122 May Contact: N/A

IT Specialist (INET/CUSTSPT) 2210 GS-11

 

In this assignment utilized Lean Six Sigma Business Process Reengineering (BPR) initiatives and designed/developed/operated/maintained IT applications for Protected Distribution System (PDS). Collaborated with Information Management Officer to prepare/submit/track Automatic Data Process Equipment (ADPE) acquisition and control fleet distribution. Was responsible for providing first-level IT support on ILSC Help Desk, controlling operation of unit desktop video/related ADPE and installing/operating conference room ADPE.

 

Researched Computer Hardware Enterprise Software and Solutions (CHESS) and CONs to identify required software/hardware and worked with finance/contracting offices to order needed equipment through General Funds Enterprise Business System (GFEBS). Regularly conducted end-of-life-cycle equipment management including inventorying and delivering to warehouse for disposition and ensured that new equipment met security guidelines.

 

Skillfully installed C41M capability including hardware/software; advised customers on availability of self-help information in dealing with specific issues, monitored/reported any firewall anomalies and troubleshot/coordinated trouble tickets to NEC-N for installation of new LAN equipment.

 

Provided clear advisement to management/customers regarding availability of guidelines/scheduling/bridge set-up for teleconferences. Also risks for installed/upgraded

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assets, monitored bandwidth and optimized quality assurance/performance for network devices and reviewed/updated policies for users and technicians.

 

Steered SharePoint data/portal migration to LCMC portal; planned governance, user education, security and business processes of site collections in ILSC LCMC portal. Expertly reduced local server costs by utilizing enterprise solution and implemented firewall settings for Arbortext Publishing Engine to assure accessibility by TACOM-Warren to increase operational effectiveness.

 

August 2008 February 2011

TACOM ILSC

Natick, MA

Hours per Week: 40

Salary: N/A

Supervisor: Tom Rosch Phone: 508.233.4657 May Contact: N/A

Logistics Management Specialist 0346 GS-11

 

Multiple responsibilities included analyzing data automation policies/regulations to identify effect on logistics information systems as well as identify changes in maintenance/use of logistics data by end-users. Continually interacted with system users and provided multi-faceted guidance regarding Internet protocol covering Anti-Terrorism/Force Protection (AT/FP) network devices including design/installation/maintenance/evaluation/documentation/standardization of requirements and procedures.

 

Continually supported actions of 200+ end-users that included administering the web application server and SQL database; regularly interacted with managers concerning procedural changes and impact on personnel, and assured implementation of protections/processes to reduce service downtime problems.

 

Expertly developed management of information systems and efficiency inquiries for reports from SAS database and provided insightful recommendations to analysts/managers. Directed team work performance with ILSC Soldier PSID to consolidate content; developed website using Adobe Dreamweaver for HTML, JavaScript and CSS coding, and Adobe Photoshop for graphic requirements and assured evaluation of requests regarding risk/vulnerabilities/cost feasibility. Successfully communicated organizational requirements for conversion to Logistics Modernization Program (LMP); ERP solution SAP was tested/adjusted based on end-user feedback. LMP increased transaction speeds, provided real-time tracking and was utilized by 21,000+ end-users in more than 50 locations globally.

 

 

January 2008 August 2008

TACOM ILSC

Natick, MA

Hours per Week: 40

Salary: N/A

Supervisor: Tom Rosch Phone: 508.233.4657 May Contact: N/A

Yyyyyy x. yyyyyy Page 5 of 6

 

Logistics Management Specialist 0346 GS-09

 

As strong contributing member of Logistics Integration Support Systems Team, provided assistance in matters concerned with process identification/improvement in TACOM LCMC; interacted with various functional specialists to identify operational requirements and develop relevant automated systems. Skillfully analyzed inefficiencies/areas for improvement within Logistics Integration Team and developed remediation solutions; also employed Lean Six Sigma processes including assessing scope, feasibility, BPM, training and implementation. Conducted various stakeholder discussion groups covering automation project, consolidating data into feasible proposals. Utilized subject matter expertise to develop SQL database and web front-end to organize ILSC logistic data; also reduced analyst reference errors and timeframes by 87% and employed existing server/licensed software to develop methodology for increasing analyst productivity by 68% without any additional overhead expense.

 

 

November 2006 December 2007

TACOM ILSC

Natick, MA

Hours per Week: 40

Salary: N/A

Supervisor: Tom Rosch Phone: 508.233.4657 May Contact: N/A

Logistics Management Specialist 0346 GS-07

 

Provided excellent support for the Logistics Integration Support Systems Team; planned, developed, coordinated and maintained automated logistics support processes/systems and continuously analyzed logistics-related programs/concepts/policies/business systems to provide highest levels of life-cycle logistics support. When designing/developing new websites analyzed risks to assure maintenance of appropriate protection levels. Assessed MS SQL Server databases to determine data, operational requirements and disaster recovery needs and utilized ASP, ADO and JavaScript for implementing reports/report requests on web.

 

Was additionally responsible for developing graphic designs, databases, MS SQL Server 7 and Active Server Pages for use on unit website; also monitored network for any vulnerabilities and developed remediation recommendations. During tenure in this assignment completed Lean Six Sigma project and gained appropriate Certification; project successfully increased reimbursable forecast accuracy by 30% and reduced reimbursable budget reconciliation by 40%. Was responsible for planning/testing application for users, with resultant increase in schedule time efficiencies while reducing program risk.

 

 

 

Education/Training

 

Boston University

Masters Degree, Computer Information Systems; 2011-Present; currently enrolled

GPA: N/A

Semester/Credit Hours: N/A

Yyyyyy x. yyyyyy Page 6 of 6

 

University of Massachusetts, Boston, MA

Operations Management Information Systems, 2006

GPA: N/A

Semester/Credit Hours: N/A

 

 

 

Volunteer Activities

 

Generation Citizen/Civic Tech Challenge

Monitor students in greater Boston area using data visualization and communication technologies that encourage problem-solving and innovation; 2015-Present

 

Senior/ESL Community Users

Provide diagnostic/repair computer support and how-to instruction; 2012-2015

 

 

 

Awards/Commendations

 

NATO Non-Article 5, 2015

Secretary of Defense Global War on Terror, 2015

Commander s Award for Civilian Service, 2015

 

 

 

 

Yyyyyy x. yyyyyy

59 Brainerd Road #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Secret Security Clearance

________________________________________________________________________

 

Job Title: IT Specialist (Network/SysAdmin), GS-12

Department: Department of the Army

Agency: US Army Corps of Engineers

 

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

 

FACTOR 1: Knowledge of Information Technology Network Operating Systems

 

During my tenure in multiple assignments I have developed a strong, experiential base in the application and use of the following IT Network Operating Systems: Ubuntu Linux, Fedora Linux, Sun Solaris 11, Redhat Linux, Microsoft Windows 7 & 10, Microsoft Windows Server 2008 R2, VMware vSphere, Apache Tomcat and Light-weight Portable Security (LPS).

 

I utilize this knowledge and expertise in my current assignment as an IT Specialist with TACOM at their Natick, MA, facility, where I oversee both SIPRNet and NIPRNet activities and involvements. I am tasked with using my subject matter expertise and experience in managing all aspects of acquisition of hardware and software, assuring that contractor performance aligns with contractual agreements, and managing multiple aspects of equipment turn-in activities.

 

I regularly participate in technical reviews and support system scans, validation and verification events. I was responsible for merging Integrated Services Digital Network (ISDN) and G3 assets and examined each ISDN line, closing off unneeded ones.

 

During a fleet management action, I performed in-depth inventorying activities on all Brigade assets including servers and switches. I also updated the building-to-building network diagrams with Microsoft Visio and provided leadership with multiple recommendations and advisement regarding systems that required updating and improvement.

 

In an earlier assignment I developed a website utilizing Adobe Dreamweaver for HTML, JavaScript, CSS coding and Adobe Photoshop for graphics.

 

 

Yyyyyy x. yyyyyy

59 Brainerd Road #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Secret Security Clearance

________________________________________________________________________

 

Job Title: IT Specialist (Network/SysAdmin), GS-12

Department: Department of the Army

Agency: US Army Corps of Engineers

 

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

 

FACTOR 2: Knowledge of System Administration

 

I was tasked to design, develop, operate and maintain various IT applications utilized in Protected Distribution Systems and also provided first level IT ILSC Help Desk support for users. I used my system administration capabilities in overseeing the TACOM-Natick video and related ADP equipment and continually supported the designing, planning, installation and operation of all AV/ADP equipment in conference rooms as needed.

 

I collaborated with the System Program Manager to coordinate various cybersecurity issues and continually coordinated activities with the Information System Security Manager as well as the approving official.

 

As a Logistics Management Specialist, I administered the web application server and SQL database in support of more than 200 end-users. I worked closely with various managers to discuss anticipated changes in procedures and identify any impact on team personnel, and ensured that needed processes and procedures were in place to mitigate service downtime. I also interfaced extensively with system users to provide needed guidance and direction concerning Internet Protocol enabled Anti-Terrorism/Force Protection (AT/FP) network devices.

 

In addition, I was heavily involved in the design, installation, maintenance, evaluation, documentation and standardization of various requirements and procedures and I communicated organizational requirements necessary for converting to the Logistics Modernization Program (LMP), which increased transaction speeds, performed real-time tracking and is utilized by 21,000 users in 50 global locations. The ERP solution SAP was tested and adjusted based on user feedback.

Yyyyyy x. yyyyyy

59 Brainerd Road #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Secret Security Clearance

________________________________________________________________________

 

Job Title: IT Specialist (Network/SysAdmin), GS-12

Department: Department of the Army

Agency: US Army Corps of Engineers

 

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

FACTOR 3: Skill in System Analysis

 

I continually utilize my analytical strengths for assessing various risks to installed, upgraded and updated assets. I review applicable policies/procedures and update them as needed to provide strong system support for various users and technicians.

 

As a Logistics Management Specialist I regularly analyzed various systems as well as policies, procedures and regulations to identify any impact on logistics information systems as well as changes in the use of logistics data by end-users. I managed information systems and efficiency inquiries for reports from SAS database and submitted action recommendations to analysts and managers.

 

As part of the Logistic Integration Support Systems Team, I was responsible for providing support guidance for issues related to process identification and improvement as well as various policies and procedures utilized in functional areas of TACOM. Working with functional specialists, I identified and assessed operational requirements and translated these requirements into products appropriate for automated systems.

 

In an earlier Logistics Management Specialist assignment, I analyzed MS SQL Server databases to identify data that was required, the operational parameters and any requirements for disaster recovery, and successfully implemented array of reports and report request forms for use on the web with ASP, ADO and JavaScript.

 

As an IT Specialist in Bagram, Afghanistan, I continually documented system security, performed security approval to facilitate operations, and regularly collaborated with other military security personnel in the use of joint systems. I participated in technical reviews and supported various system scans, validations and verifications. I also worked closely with the system Program Manager and Information System Security Manager to coordinate cybersecurity issues and actions.

 

Yyyyyy x. yyyyyy

59 Brainerd Road #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Secret Security Clearance

________________________________________________________________________

 

Job Title: IT Specialist (Network/SysAdmin), GS-12

Department: Department of the Army

Agency: US Army Corps of Engineers

 

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

 

FACTOR 4: Ability to Troubleshoot Information Technology/Network Systems

 

In my current assignment I provide technical support for 420 users, which requires the use of strong capabilities in troubleshooting and rapidly identifying sources and location of network outages. I am continually called on to install various system patches to remediate problems.

 

Throughout my career I have gained a reputation as a respected subject matter expert who is particularly capable in stabilizing and normalizing networks, components and processes. I have presented management studies concerning root causes and their impact as well as various operating procedures utilized to ensure that cybersecurity program requirements are met. I utilized the Risk Management Framework to audit various existing systems to gain Authority to Operate and performed isolation, remediation and incident reporting to the Command staff personnel.

 

Of note is my experience in providing system planning for development of a new server farm within an existing facility that involved the successful migration of all server data into an appropriate area to remediate regular weekly crashes and loss of crucial data while increasing data reliability and availability.

 

Additionally on various occasions I have monitored and reported to management various firewall anomalies and have troubleshot and coordinated trouble tickets to NEC-N for the installation of new LAN equipment.