Bilingual (English and Spanish) general management leader in the food industry with a proven track record.

  Outstanding listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders, including customers, colleagues and vendors.

  Experience leading a team to maximize their potential and excel, including training personnel.

  Solid analytical, time management, attention to detail and organizational skills, including prioritizing tasks.

Operations Management Team Building/Leadership Staff Management/Training

Budget Management Customer/Guest Relations Safely Policies/Procedures

Profit and Loss Problem Solving Inventory Control

General Manager III (Multi Unit), Sodexo July 2009-Present

  Showcase stellar leadership while managing caf , hotel, catering, AYR and patient service operations.

  Create and manage an annual budget in accordance with performance objectives.

  Collaborate with management colleagues to ensure efficient, high-quality service delivery.

  Manage and train a team of direct reports to maximize their potential and excel, including conducting annual performance reviews.

  Display diplomacy, tact and poise to identify and resolve guest complaints.

  Order weekly inventory for liquor and food to ensure adequate supplies.

  Enforce safety procedures in accordance with facility policies and government regulations.

  Complete financial reports in an accurate, timely and efficient manner.

District Manager, Fort Worth Star-Telegram Mar. 1995-June 2009

  Demonstrated stellar leadership skills while ensuring the delivery of newspapers to customers.

  Collaborated effectively with managers, distributors and production teams to achieve job objectives.

  Consistently recognized by upper management for providing superior customer service.

  Mentored and coached team members to work together and improve productivity goals.

General Manager, Steak and Ale July 1989-Jan. 1994

  Increased bar patronage by implementing a variety of new nightly activities.

  Secured repeat business by developing long-term relationships with customers.

  Consistently received positive feedback on performance reviews for providing stellar guest service.

  Oversaw the food and produce receiving process with 100% accuracy.

  Alcohol, ServSafe and OSHA Certified

  Completed Diversity Training

  Studied Financial Management, Arapahoe Community College Littleton, CO