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Yyyyyy x. yyyyyy
Anaheim, CA 92805 Abc@xyz.com
Management ~ Administrative Operations ~ Sales/Business Development
Profile
Offer over a decade of management experience in both retail and business environments, with track record of success in delivering results:
Led store to achieve Top 3 customer service ranking in district for past 6 consecutive years
Attained and have consistently maintained highest conversion rate in district since 2010
Routinely relied on to serve as district training store for multi-location new hires
Have successfully developed and promoted Assistant Managers to Store Managers for brand
Proficiently steer operations ranging from human resources, sales, marketing, customer service, inventory control, procurement, and merchandising to administrative, accounting/payroll, and P&L; consistently focused on optimizing bottom-line operational and financial performance
Successfully train, develop and direct top-performing management and support teams; facilitate a motivating, collaborative environment instrumental to maintaining high employee retention levels
Strategically schedule/assign staff and coordinate workflow to maximize use of resources, optimize efficiency and control labor/operating costs
Dynamic communication and interpersonal relation skills crucial to productively interfacing with business stakeholders ranging from customers and vendors to executive management and staff
Continually committed to delivering world-class customer service as vital strategy for ensuring satisfaction, building loyalty and driving business growth
Professional Background
Office Manager, Nyco - Anaheim, CA 2000-Current
Concurrent with building successful management career in retail sector, have applied sharp business acumen toward overseeing office/administrative operations of small business
Proficiently manage accounts receivable, billing, accounts payable, and payment processing; maintain detailed supporting accounting records
Store Manager, Soma - Seal Beach, CA 2010-Current
Steer full-scope operations of top-performing store, from human resources, sales and customer service through purchasing, inventory control, merchandising, and P&L
Effectively train, build and direct team of 14 internal staff while concurrently providing in-store training of district-wide new hires; strategically develop managers and sales leads for internal promotion and successfully maintain solid track record of high employee retention levels
Closely monitor associate sales and productivity; clearly define and capitalize on opportunities to boost results
Grow business and competitively leverage brand through community outreach initiatives
Store Manager, Ann Taylor Loft - Huntington Beach, CA 2003-2010
Effectively led team across wide areas of operation including sales, inventory auditing and cash receipts reconciliation; resourcefully developed weekly schedules to meet payroll budgets
Managed all opening and closing functions, including counting cash, opening/closing cash registers and creating staff assignments
Provided quality service in fulfilling customer order processing to ensure timely shipment; used both UPS and USPS systems
Education
Business Management, Cal State Fullerton; pending
Business Administration, Fullerton College; 1996-1998
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