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Yyyyyy x. yyyyyy

Anaheim, CA 92805


Management ~ Administrative Operations ~ Sales/Business Development




  Offer over a decade of management experience in both retail and business environments, with track record of success in delivering results:

  Led store to achieve Top 3 customer service ranking in district for past 6 consecutive years

  Attained and have consistently maintained highest conversion rate in district since 2010

  Routinely relied on to serve as district training store for multi-location new hires

  Have successfully developed and promoted Assistant Managers to Store Managers for brand

  Proficiently steer operations ranging from human resources, sales, marketing, customer service, inventory control, procurement, and merchandising to administrative, accounting/payroll, and P&L; consistently focused on optimizing bottom-line operational and financial performance

  Successfully train, develop and direct top-performing management and support teams; facilitate a motivating, collaborative environment instrumental to maintaining high employee retention levels

  Strategically schedule/assign staff and coordinate workflow to maximize use of resources, optimize efficiency and control labor/operating costs

  Dynamic communication and interpersonal relation skills crucial to productively interfacing with business stakeholders ranging from customers and vendors to executive management and staff

  Continually committed to delivering world-class customer service as vital strategy for ensuring satisfaction, building loyalty and driving business growth


Professional Background


Office Manager, Nyco Anaheim, CA 2000-Current

  Concurrent with building successful management career in retail sector, have applied sharp business acumen toward overseeing office/administrative operations of small business

  Proficiently manage accounts receivable, billing, accounts payable, and payment processing; maintain detailed supporting accounting records


Store Manager, Soma Seal Beach, CA 2010-Current

  Steer full-scope operations of top-performing store, from human resources, sales and customer service through purchasing, inventory control, merchandising, and P&L

  Effectively train, build and direct team of 14 internal staff while concurrently providing in-store training of district-wide new hires; strategically develop managers and sales leads for internal promotion and successfully maintain solid track record of high employee retention levels

  Closely monitor associate sales and productivity; clearly define and capitalize on opportunities to boost results

  Grow business and competitively leverage brand through community outreach initiatives


Store Manager, Ann Taylor Loft Huntington Beach, CA 2003-2010

  Effectively led team across wide areas of operation including sales, inventory auditing and cash receipts reconciliation; resourcefully developed weekly schedules to meet payroll budgets

  Managed all opening and closing functions, including counting cash, opening/closing cash registers and creating staff assignments

  Provided quality service in fulfilling customer order processing to ensure timely shipment; used both UPS and USPS systems




Business Management, Cal State Fullerton; pending

Business Administration, Fullerton College; 1996-1998

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