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Driven, focused, and knowledgeable Strategic Leader with 10+ years of experience in high-stress environments in addition to a strong background within a variety of industries. Experienced in designing innovative applications, identifying client requirements, and performing user acceptance testing. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Proficient in: React, Ruby on Rails, JavaScript/jQuery, HTML, CSS, JSON, Node.JS, Express.js, PSQL, SQL, AngularJS, Github, and Heroku

Process Management Software System Implementation Process Improvement Client Success

User Acceptance Testing Project Management Quality Assurance Testing Web-Based Applications

Workflow Development SQL Queries Application Development Process Improvement

• Directed day to day technical operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
• Played a lead role in the development of an application for American Transit Insurance Company which requires identifying application requirements and handling all aspects of design and implementation
• Identified application issues through testing and created appropriate solutions, worked closely with a team of technical staff members, and providing training to end-users prior to going live
• Documented specific application requirements, updated clients on application development progress, and reviewed current systems to determine potential system improvements
• Recognized as a subject matter expert in a variety of competencies which included domain, solution development, requirements, and testing

Capital One Bank, Long Island, NY June 2015-March 2017

• Coordinated administrative functions within a bank environment which included opening and processing accounts, identifying customer s financial needs, and making appropriate product recommendations
• Acted as a Floater within the branch which required handling the tasks of a Lead Teller, Relationship Banker, or Branch Manager as needed
• Provided guidance to customers in regard to lending products, assisted with home equity lending programs, and provided training to new team members on sales and customer service
• Awarded Capital One Bank Best of the Best in Teamwork

Chase Bank, Queens, NY August 2013-May 2015

• Supported customer service operations within a busy retail banking environment which required processing customer transactions and cross-selling various banking products
• Maintained an expert level knowledge of internal banking products, handled complex customer transactions, and diffused escalated customer service situations
• Oversaw the balancing and reconciliation of daily cash transactions, handled vault operations as needed, and consistently promoted bank services and products

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ITC InfoTech, Bangalore, India March 2008-July 2011

• Provided technical and operational support to internal team members within the organization which included overseeing technical projects and handling daily technical functions such as software installations and system configurations
• Coached and trained sales department team members on customer service logistics, completed system troubleshooting, and supported end-users on a daily basis